Dr Jeannie Fletcher staff profile picture

Contact details +64 (04) 801 5799  ext. 63542

Dr Jeannie Fletcher PhD (Applied Sociolinguistics), MA (Applied Sociolinguistics), MBA

Lecturer

School of Communication, Journalism and Marketing

Jeannie's research explores the communicative and relational competencies that underpin an organisation's capabilty for creativity and innovation. Her findings  - presented at international conferences in New Zealand Australia, Switzerland, Austria, and the USA - address for instance: the use of directness/indirectnes in online communication; communicative competence as an organisational asset; the use of humour in establing working relationships in diverse teams; managing relationships between various kinds of organisational communities; and the role of management in the devlopment of trust. A forthcoming article on establishing interpersonal rapport in a diverse team has been accepted for publication in the journal DIscourse and Communication.  Jeannie serves on the editorial board of the journals PRiSM and the Communication Journal of New Zealand (CJNZ) and is guest editor for an upcoming (mid 2014) special issue of CJNZ.

Jeannie teaches communication papers and supervises student research in the School of Communication, Journalism and Marketing (College of Business) on Massey University's Wellington campus. Her research focuses on communication in organisations and the ways in which effective organisations create and sustain contexts that foster the innovative capabilities of their people. Before coming to academia Jeannie worked in a management role in the public health sector.  

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Professional

Contact details

  • Ph: 0064 4 801-5799 Extn 62-507
    Location: E11, 5
    Campus: Wellington

Qualifications

  • Doctor of Philosophy - Victoria University of Wellington (2011)
  • Master of Arts - Victoria University of Wellington (2004)
  • Masterof Business Administration - Victoria University of Wellington (1997)

Research Expertise

Research Interests

Communicative capabilities that support creativity and innovation

Organisational contexts that foster creativity and innovation.

Management and the development of trust in organisations

Communicative strategies used in public diplomacy

Research Opportunities

  • Health communication  (February 2014) A short project focussing on service communication in a health clinic that serves a culturally diverse population - focusing on the consistency of satisfaction across cultural groups.
  • The discourse of public diplomacy  (April 2014) The communicative strategies of organisations as repesentatives of aspiring nations

Thematics

21st Century Citizenship, Design – for Commerce, Community and Culture

Area of Expertise

Field of research codes
Commerce, Management, Tourism And Services (150000):
Communication and Media Studies (200100): International and Development Communication (200103): Languages, Communication And Culture (200000): Organisational, Interpersonal and Intercultural Communication (200105)

Keywords

Communication competencies that underpin the organisations capacity for innovation.

 

 

Research Projects

Summary of Research Projects

Position Current Completed
Project Leader 0 2

Research Outputs

Journal

Fletcher, JR. (2014). Social communities in a knowledge enabling organizational context: Interaction and relational engagement in a community of practice and a micro-community of knowledge. Discourse and Communication. 8(4), 351-369 Retrieved from http://online.sagepub.com/
[Journal article]Authored by: Fletcher, J.
Fletcher, JR. (2002). Conversations in communities of practice: Politeness theory and spoken communication in a service organization. Communication Journal of New Zealand: He kohinga korero. 3(1), 11-29
[Journal article]Authored by: Fletcher, J.

Book

Fletcher, JR. (2005). Business report writing. In F. Sligo, & R. Bathurst (Eds.) Communication in the New Zealand Workplace: Theory and Practice. (pp. 257 - 269). Wellington, NZ: Software Technology New Zealand
[Chapter]Authored by: Fletcher, J.

Thesis

Fletcher, JR. (2011). The Role of Discourse in Establishing and Enabling COntext for Organizational Knowledge Creation: An ethnographic study.. (Doctoral Thesis, Victoria University of Wellington)
[Doctoral Thesis]Authored by: Fletcher, J.

Conference

Fletcher, JR. (2015). In a knowledge enabling organisational context what does a ‘climate of care actually look like’? and why does it matter?. yes. : ISPIM Innovation Summit: Brisbane, Australia (2015)
[Conference Paper in Published Proceedings]Authored by: Fletcher, J.
Fletcher, JR. (2014). Acquisition and display: The company meeting as a site of competence legitimation. , ICIP 2014 (Interactional Competences in Interactional Practice) Neuchatel, Switzerland. 21-22 November 2014
[Conference Abstract]Authored by: Fletcher, J.
Fletcher, JR. (2014). Humour through the looking glass: Reflections of an organisational climate of care.. In Yes, Australasian Humour Studies Network (AHSN) Colloquium Wellington: AHSN
[Conference Abstract]Authored by: Fletcher, J.
Fletcher, JR. (2014, February). Humour through the looking glass: Reflections of an organisational 'climate of care'.. Presented at 20th Australasian Humour Studies Colloquium. Victoria University at Turnbull Library, Wellington.
[Conference Oral Presentation]Authored by: Fletcher, J.
Fletcher, JR. (2013, November). Social space, time and the construction of an organisational history.. Presented at NZDC4 The 4th New Zealand Discourse Conference. Auckland University of Technology.
[Conference Oral Presentation]Authored by: Fletcher, J.
Fletcher, JR. (2013). Social space, time and the construction of an organisational history. In Yes(pp. 22 - 22). , NZDC4 Fourth New Zealand Discourse Conference Auckland: AUT University, Auckland
[Conference Abstract]Authored by: Fletcher, J.
Fletcher, JR. (2012). The role of discourse in sustainable organizational advantage: Interaction and the quality of relationships in organizational communities. Online Proceedings. : Fourth ISPIM Symposium
[Conference Paper in Published Proceedings]Authored by: Fletcher, J.
Fletcher, JR.(2011, December 5). Social space, time and the construction of an organizational history. , New Zealand Disourse Conference
[Conference Abstract]Authored by: Fletcher, J.
Fletcher, JR.(2011, November 30). The challenge of multiple data types at the intersection between management and applied linguistics.. , AALA/ALANZ
[Conference Abstract]Authored by: Fletcher, J.
Fletcher, JR.(2011, November 23). Hidden Diversity in the workplace: Communicating within and across internal workplace boundaries. , Language, Education, Diversity.
[Conference Abstract]Authored by: Fletcher, J.
Fletcher, JR.(2011, November 17). ‘Last one out turn off the fluffy duck’: Doing RP in an IT workplace.. , New Zealand Linguistics Society Conference
[Conference Abstract]Authored by: Fletcher, J.
Fletcher, JR.(2011, November 17). ‘Last one out turn off the fluffy duck’: Doing RP in an IT workplace.. , New Zealand Linguistics Society Conference
[Conference Abstract]Authored by: Fletcher, J.
Fletcher, JR. (2011, December). Social space, time and the construction of an organizational history. Presented at The New Zealand Discourse Conference. Auckland, New Zealand.
[Conference Oral Presentation]Authored by: Fletcher, J.
Fletcher, JR. (2011, December). Social space, time and the construction of an organizational history. Presented at The New Zealand Discourse Conference. Auckland, New Zealand.
[Conference Oral Presentation]Authored by: Fletcher, J.
Fletcher, JR. (2011, December). Social space, time and the construction of an organizational history. Presented at The New Zealand Discourse Conference. Auckland, New Zealand.
[Conference Oral Presentation]Authored by: Fletcher, J.
Fletcher, JR. (2011, December). Social space, time and the construction of an organizational history. Presented at The New Zealand Discourse Conference. Auckland, New Zealand.
[Conference Oral Presentation]Authored by: Fletcher, J.
Fletcher, JR. (2011, November). Doing RP in the workplace.. Presented at New Zealand Linguistic Society Conference. Wellington, New Zealand.
[Conference Oral Presentation]Authored by: Fletcher, J.
Fletcher, JR. (2011, November). The challenge of multiple data types at the intersection between management and applied linguistics.. Presented at AALA (Australian Applied Linguistics Assn)/ALANZ (Applied Linguistics Assn of NZ)Combines Conference. Canberra, Australia.
[Conference Oral Presentation]Authored by: Fletcher, J.
Fletcher, JR. (2011, November). Hidden Diversity in the Workplace: Communicating within and across internal workplace boundaries.. Presented at 2nd International COnference on Language, Education and Diversity. University of Auckland.
[Conference Oral Presentation]Authored by: Fletcher, J.
Fletcher, JR. (2012). The Role of DIscourse in Sustainable Organizational Advantage: Interaction and the quality of relationships in organizational communities. In December 2011, 4th International Symposium on Professional Innovation Management: ISPIM (International Society for Professional Innovation Management)
[Conference Abstract]Authored by: Fletcher, J.
Fletcher, JR.(2010, June 30). Offline Politeness Online: Email Politeness Strategies Between Physically Co-present Workplace Participants.. , The Fifth International Symposium on Politeness
[Conference Abstract]Authored by: Fletcher, J.
Fletcher, JR. (2010, June). Offline Politeness Online: Multimodal communication in an open plan office.. Presented at The 5th International Symposium on Politeness. University of Basel, Basel, Swizterland.
[Conference Oral Presentation]Authored by: Fletcher, J.
Fletcher, JR. (2010, June). Offline Politeness Online: Multimodal communication in an open plan office.. Presented at The 5th International Symposium on Politeness. University of Basel, Basel, Swizterland.
[Conference Oral Presentation]Authored by: Fletcher, J.
Fletcher, JR. (2007, November). Dimensions of Practice in a Knowledge Enabling Organization: The organization as a constellation of practices.. Presented at New Zealand Linguistics Society Conference. Waikato University, Hamilton, New Zealand.
[Conference Oral Presentation]Authored by: Fletcher, J.
Fletcher, JR.(2007, November 17). Dimensions of practice in a knowledge enabling organization: The organization as a constellation of practices.. , NZ Linguistics Society Linguistics Conference, Waikato University, Hamilton, NZ.
[Conference Abstract]Authored by: Fletcher, J.
Fletcher, JR. (2006, August). Conversation Interaction in Organizational Knowledge Creation: Co-operation, or creativity within constraints.. Presented at The 10th NZ Language and Society Conference. Christchurch, New Zealand.
[Conference Oral Presentation]Authored by: Fletcher, J.
Fletcher, JR. (2004). Email as Context in organizational Knowledge Creation: a transcending dimension of ba. (pp. Unpaged). , The 5th European Conference on Organizational knowledge, learning and Capabilities
[Conference Abstract]Authored by: Fletcher, J.
Fletcher, JR. (2004, April). Organizational email, Ba and social capital. Presented at The Fifth European Conference on Organisational Knowledge, Learning and Capabilities. Innsbruck, Austria.
[Conference Oral Presentation]Authored by: Fletcher, J.
Fletcher, JR. (2004). Organizational email, Ba and social capital. The Fifth European Conference on Organizational Knowledge, Learning and Capabilities. (pp. 1 - 20).
[Conference Paper in Published Proceedings]Authored by: Fletcher, J.
Fletcher, JR. (2004, April). Email as context in organizational knowledge creation: A transcending dimension of ba. Presented at Organizational Knowledge, Learning, and Capabilities 2004. Innsbruck, Austria.
[Conference Oral Presentation]Authored by: Fletcher, J.
Fletcher, JR. (2003). The role of email conversations in organisational knowledge creation. , ANZCA International Conference 2003: Designing Communication for Diversity
[Conference Abstract]Authored by: Fletcher, J.
Fletcher, JR. (2003, July). The role of email conversations in organizational knowledge creation. Presented at ANZCA03: Designing Communication for Diversity. Queensland University of Technology, QLD.
[Conference Oral Presentation]Authored by: Fletcher, J.
Fletcher, JR. (2003). The role of email 'conversations' in organizational knowledge creation. 2003 Australia and New Zealand Communication Association Conference (ANZCA03). (pp. 1 - 13). Brisbane, QLD
[Conference Paper in Published Proceedings]Authored by: Fletcher, J.

Other

Fletcher, JR. (2014, January). Humour through the looking glass: Reflections of an organisational climate of care.. In Australsian Humour Studies Network Colloquium, at Victoria University of Welliington. Presented at Wellington. : Austlasian Humour Studies Network.
[Oral Presentation]Authored by: Fletcher, J.
FLetcher, JR. (2014). Communication and New Zealand organisations: Foregrounding hidden issues. Editorial, Special Issue Communication Journal of New Zealand. Vol 14 Number 1 2014. ISSN 1175-4486. (pp. 1 - 3). Communication Association of New Zealand
[Other]Authored by: Fletcher, J.Edited by: Fletcher, J.
Fletcher, J. (2010). Offline communication online: A study of a highly connected workplace. Presented at Massey University, Wellington, New Zealand.
[Oral Presentation]Authored by: Fletcher, J.
Fletcher, JR. (2007). Powerhouses of Organizational Knowledge Creation: Communities of practice or micro-communities of knowledge.. In VUW Working Papers in LinguisticsIn Wellington, New Zealand: Victoria University of Wellington
[Working Paper]Authored by: Fletcher, J.
Fletcher, JR. (2007). The 'right context' for innovation: The role of organisational structure and communication climate.. Presented at Wellington, NZ.
[Oral Presentation]Authored by: Fletcher, J.
Fletcher, JR. (2007, June). Communication across cultural boundaries: Leadership in service excellence. In General Staff Conference: Service Excellence Programme. Presented at Massey University, Wellington, NZ.
[Oral Presentation]Authored by: Fletcher, J.
Fletcher, JR. (2007, August). Reports: A general overview of business report writing. In Centre for University Preparation and English Language Studies - ESOL students. Presented at Massey University, Wellington, NZ.
[Oral Presentation]Authored by: Fletcher, J.
Fletcher, JR. (2002). The Role of Email in Organizational Knowledge Creation Practices:. : VUW Applied Language Studies Library
[Working Paper]Authored by: Fletcher, J.
Fletcher, JR. (2000). Intra-organisational communication: Spoken communication across micro-cultural boundaries. In Working Paper Series: College of Business, Massey University
[Working Paper]Authored by: Fletcher, J.
Fletcher, JR.Review of the book Introducing Sociolinguistics (Meyerhoff, 2008).
[Other]Authored by: Fletcher, J.

Consultancy and Languages

Consultancy

  • 1997 - Crown Health Enterprise
    Evaluation of organisation wide information service for medicak and allied health porofessionals
  • 1996 - International Publishing Company
    Effectivness of cultural integration following company merger of long standing New Zealand Publisher with multi-national publishing company
  • 1997 - Insurance Industry
    Assessment of job satisfaction of actuarial staff
  • 1997 - Wellington Hotel
    Organisational Development

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