Dr Robin Mann staff profile picture

Contact details +64 (06) 356 9099  ext. 84166

Dr Robin Mann

Director - Centre for Organisational Excellence Research

School of Engineering and Advanced Technology

Director - Centre for Organisational Excellence Research

School of Engineering & Advanced Technology - Industrial Management and Innovation.

For more information on COER refer to www.coer.org.nz. A more detailed profile on Dr Robin Mann can be found at http://www.coer.org.nz/people-robin-mann


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Professional

Contact details

  • Ph: +64 6 356 9099 ext 5445
    Location: RC 2.08, Riddet building
    Campus: Manawatu

Research Expertise

Research Interests

Benchmarking, Business Excellence, Best Practices, Business Improvement and Quality Management

Research Projects

Summary of Research Projects

Position Current Completed
Project Leader 0 1

Research Outputs

Journal

Mann, RS., Adebanjo, D., Abbas, A., El Kahlout,, Z., & Nuseirat, A. (2018). Investigating a coordinated program of benchmarking projects for 13 government organisations: The case of Dubai.. TQM and Business Excellence Journal.
[Journal article]Authored by: Mann, R.
Mann, RS. (2017). Sustaining Business Excellence at Organizational and National Levels. Quality Management Forum. 43(2), 4-5
[Journal article]Authored by: Mann, R.
Mann, RS. (2017). Sustaining Business Excellence at Organizational and National Levels. The Quality Management Forum. 43(2), 4-5
[Journal article]Authored by: Mann, R.
Mann, RS. (2017). Employee happiness.
[Internet publication]Authored by: Mann, R.Edited by: Mann, R.
Wagner, JP., Grigg, N., Mann, R., & Mohammad, M. (2017). High task interdependence: Job rotation and other approaches for overcoming ingroup favoritism. Journal of Manufacturing Technology Management. 28(4), 485-505
[Journal article]Authored by: Grigg, N., Mann, R.
Crawford, N. (2016). Employee Suggestion Schemes.
[Internet publication]Edited by: Mann, R.
Malik, R., Mann, RS., & Grigg, NP. (2016). Benchmarking in Educational Systems. e-Quality Edge, Professional journal of the South African Quality Institute (SAQI). (201), 2-5
[Journal article]Authored by: Grigg, N., Mann, R.
Tickle, M., Mann, R., & Adebanjo, D. (2016). Deploying business excellence – success factors for high performance. International Journal of Quality and Reliability Management. 33(2), 197-230
[Journal article]Authored by: Mann, R.
Mann, RS. (2015). The history of benchmarking and its role in inspiration. Journal of Inspiration Economy. 2(2), 131-143 Retrieved from http://journals.uob.edu.bh/
[Journal article]Authored by: Mann, R.
Adebanjo, D., Tickle, M., & Mann, RS. (2015). Strategies for successful business excellence adoption. International Journal of Management and Applied Science. 1(11), 107-111
[Journal article]Authored by: Mann, R.
Crawford, N. (2015). Mental toughness. : BPIR.com Limited
[Internet publication]Edited by: Mann, R.
Crawford, N. (2015). Flexible Work Arrangements.
[Internet publication]Edited by: Mann, R.
Adebanjo, D., Tickle, M., Laosirihongthong, T., & Mann, R. (2015). A study of the use of business improvement initiatives: The association with company size and level of national development. Production Planning and Control. 26(7), 507-524
[Journal article]Authored by: Mann, R.
Tickle, M., Adebanjo, D., Mann, R., & Ojadi, F. (2015). Business improvement tools and techniques: A comparison across sectors and industries. International Journal of Production Research. 53(2), 354-370
[Journal article]Authored by: Mann, R.
Crawford, N. (2014). Green Supply Chain Management.
[Internet publication]Edited by: Mann, R.
Crawford, N. (2014). Quality Education.
[Internet publication]Edited by: Mann, R.
Crawford, N. (2014). Quality Education. : BPIR.com
[Internet publication]Edited by: Mann, R.
Samuel, A., Grigg, NP., & Mann, RS. (2014). Insights into informal benchmarking. Journal of Inspiration Economy. 1(1), 63-87 Retrieved from http://journals.uob.edu.bh/
[Journal article]Authored by: Grigg, N., Mann, R.
Tickle, M., Adebanjo, D., Mann, R., & Ojadi, F. (2014). Business improvement tools and techniques: a comparison across sectors and industries. International Journal of Production Research.
[Journal article]Authored by: Mann, R.
Adebanjo, D., Tickle, M., Laosirihongthong, T., & Mann, R. (2014). A study of the use of business improvement initiatives: the association with company size and level of national development. Production Planning and Control.
[Journal article]Authored by: Mann, R.
Mann, RS., Kohl, H., & Searles, B. (2013). Benchmarking 2030 the future of benchmarking. : Global Benchmarking Network
[Internet publication]Authored by: Mann, R.
Michaelides, R., Tickle, M., Adebanjo, D., & Mann, R. (2011). Exploring business excellence in Asia. 2011 IEEE International Conference on Quality and Reliability, ICQR 2011. , 398-402
[Journal article]Authored by: Mann, R.
Mann, R., Adebanjo, D., Laosirihongthong, T., & Punnakitikashem, P. (2011). Awareness and impact of business excellence in Asia. Total Quality Management and Business Excellence. 22(11), 1237-1258
[Journal article]Authored by: Mann, R.
Mohammad, M., Mann, R., Grigg, N., & Wagner, JP. (2011). Business excellence model: An overarching framework for managing and aligning multiple organisational improvement initiatives. Total Quality Management and Business Excellence. 22(11), 1213-1236
[Journal article]Authored by: Grigg, N., Mann, R.
Crawford, N. (2011). Target Marketing. BPIR Management Brief. 6(10), 1-12 Retrieved from http://www.bpir.com/
[Journal article]Authored by: Mann, R.Edited by: Mann, R.
Crawford, N. (2011). Employee Onboarding. BPIR Management Brief. 6(9), 1-12 Retrieved from http://www.bpir.com/
[Journal article]Authored by: Mann, R.Edited by: Mann, R.
Crawford, N. (2011). Customer Satisfaction Management. 6(8), 1-12 Retrieved from http://www.bpir.com/
[Journal article]Authored by: Mann, R.Edited by: Mann, R.
Mann, R., Adebanjo, D., & Tickle, M. (2011). Deployment of business excellence in Asia: An exploratory study. International Journal of Quality & Reliability Management. 28(6), 604-627
[Journal article]Authored by: Mann, R.
Jayamaha, NP., Grigg, NP., & Mann, RS. (2011). Empirical analysis of the Baldrige Criteria as both an organisational performance measure and a theoretical model. Measuring Business Excellence. 15(1), 20-33
[Journal article]Authored by: Grigg, N., Jayamaha, N., Mann, R.
Adebanjo, D., Abbas, A., & Mann, R. (2010). An investigation of the adoption and implementation of benchmarking. International Journal of Operations and Production Management. 30(11), 1140-1169
[Journal article]Authored by: Mann, R.
Mohammad, M., Mann, R., Grigg, N., & Wagner, J. (2010). Selecting the right organisational improvement initiative. QNewZ. , 9-11
[Journal article]Authored by: Grigg, N., Mann, R.
Wagner, J., Grigg, N., & Mann, R. (2010). Culture of quality or a quality of culture?. QNewZ. , 4-5
[Journal article]Authored by: Grigg, N., Mann, R.
Mann, RS. (2009). Everything you need to know about benchmarking. QFinance. , 765-768 Retrieved from http://www.bloomsbury.com/
[Journal article]Authored by: Mann, R.
Kureshi, NI., Mann, RS., Khan, MR., & Qureshi, MF. (2009). Quality Management Practices of SME in Developing Countries: A Survey of Manufacturing SME in Pakistan. Journal of Quality and Technology Management. 5(11), 63-89 Retrieved from http://pu.edu.pk/
[Journal article]Authored by: Mann, R.
Saunders, M., Mann, R., & Smith, R. (2009). Constructs and systems: Connecting strategy deployment and performance excellence. Total Quality Management and Business Excellence. 20(1), 115-128
[Journal article]Authored by: Mann, R.
Jayamaha, NP., Grigg, NP., & Mann, RS. (2009). A study of the validity of three major business excellence models in the Asia Pacific region. Total Quality Management and Business Excellence. 20(11), 1213-1227
[Journal article]Authored by: Grigg, N., Jayamaha, N., Mann, R.
Mohammad, MB., Mann, RS., Grigg, NP., & Wagner, JP. (2009). Selection of quality improvement initiatives: An initial conceptual model. Journal of Quality Measurement and Analysis. 5(2), 1-14
[Journal article]Authored by: Grigg, N., Mann, R.
Jayamaha, N., Grigg, N., & Mann, R. (2009). A study of the validity of three major business excellence models in the Asia Pacific region. Total Quality Management and Business Excellence. 20(11), 1213-1227
[Journal article]Authored by: Grigg, N., Jayamaha, N., Mann, R.
Adebanjo, D., & Mann, R. (2008). Sustainability of benchmarking networks: A case-based analysis. Total Quality Management and Business Excellence. 19(1-2), 107-122
[Journal article]Authored by: Mann, R.
Adebanjo, D., & Mann, RS. (2008). Business Excellence. BPIR Management Brief. 4(6), 1-20 Retrieved from http://www.bpir.com/
[Journal article]Authored by: Mann, R.
Mann, R. (2008). Revisiting a TQM research project: The quality improvement activities of TQM. Total Quality Management and Business Excellence. 19(7-8), 751-761
[Journal article]Authored by: Mann, R.
Saunders, M., Mann, R., & Smith, R. (2008). Implementing strategic initiatives: A framework of leading practices. International Journal of Operations and Production Management. 28(11), 1095-1123
[Journal article]Authored by: Mann, R.
Saunders, M., Mann, R., & Grigg, N. (2008). Review processes for improving business excellence frameworks. International Journal of Quality and Reliability Management. 25(9), 928-942
[Journal article]Authored by: Grigg, N., Mann, R.
Saunders, M., Mann, RS., & Grigg, NP. (2008). Utilisation of business excellence models: Australian and international experience. TQM Journal. 20(6), 651-663
[Journal article]Authored by: Grigg, N., Mann, R.
Jayamaha, NP., Grigg, NP., & Mann, RS. (2008). Empirical validity of Baldrige criteria: New Zealand evidence. International Journal of Quality and Reliability Management. 25(5), 477-493
[Journal article]Authored by: Grigg, N., Jayamaha, N., Mann, R.
Grigg, N., & Mann, R. (2008). Promoting excellence: An international study into creating awareness of business excellence models. TQM Journal. 20(3), 233-248
[Journal article]Authored by: Grigg, N., Mann, R.
Grigg, N., & Mann, R. (2008). Review of the Australian Business Excellence Framework: A comparison of national strategies for designing, administering and promoting Business Excellence Frameworks. Total Quality Management and Business Excellence. 19(11), 1173-1188
[Journal article]Authored by: Grigg, N., Mann, R.
Grigg, NP., & Mann, RS. (2008). Rewarding excellence: An international study into business excellence awards processes. Quality Mangament Journal. 15(3), 26-40
[Journal article]Authored by: Grigg, N., Mann, R.
Campbell Allen, NM., Houston, DJ., & Mann, RS. (2008). Best practices in New Zealand organizations for rewarding and recognizing employee innovations and achievements. Total Quality Management. 19(1-2), 123-137
[Journal article]Authored by: Campbell-Allen, N., Mann, R.
Adebanjo, D., & Mann, RS. (2007). Benchmarking. BPIR Management Brief. 4(5), 1-12 Retrieved from http://www.bpir.com/
[Journal article]Authored by: Mann, R.
Bartley, B., Gomibuchi, S., & Mann, R. (2007). Best practices in achieving a customer-focused culture. Benchmarking. 14(4), 482-496
[Journal article]Authored by: Mann, R.
Saunders, M., Mann, R., & Smith, R. (2007). Benchmarking strategy deployment practices. Benchmarking. 14(5), 609-623
[Journal article]Authored by: Mann, R.
Mann, RS., & Grigg, NP. (2005). Australia's business excellence framework. Q-NewZ Official Newsletter of the New Zealand Organisation for Quality. , 6-6
[Journal article]Authored by: Grigg, N., Mann, R.
Saunders, M., & Mann, R. (2005). Self-assessment in a multi-organisational network. International Journal of Quality and Reliability Management. 22(6), 554-571
[Journal article]Authored by: Mann, R.
Grigg, NP., Welch, S., & Mann, RS. (2005). Benchmarking and knowledge management [In Russian]. Standarty i Kachestvo (Standards and Quality). 9, 56-61
[Journal article]Authored by: Grigg, N., Mann, R.
Mann, RS., & Grigg, NP. (2005). Helping the kiwi to fly: Creating world-class organisations in New Zealand through a benchmarking initiative. Business Excellence [Russian]. , 20-29
[Journal article]Authored by: Grigg, N., Mann, R.
Mann, RS., & Grigg, NP. (2004). Benchmarking to achieve world-class performance. Official Newsletter of the New Zealand Organisation for Quality. , 10-14
[Journal article]Authored by: Grigg, N., Mann, R.
Mann, RS., & Shekar, A. (2004). Improving performance through benchmarking. Bright. (3), 24-27
[Journal article]Authored by: Mann, R., Shekar, A.
Mann, R., & Grigg, N. (2004). Helping the Kiwi to fly: Creating world-class organizations in New Zealand through a benchmarking initiative. Total Quality Management and Business Excellence. 15(5-6), 707-718
[Journal article]Authored by: Grigg, N., Mann, R.
Mann, RS. (2003). An introduction to New Zealand benchmarking. Global Benchmarking Network Review. , 49-54
[Journal article]Authored by: Mann, R.
Bartley, BM., Mann, RS., & Pellegrino, JM. (2002). What's hot and what's not - reporting the results of a survey of performance improvement techniques. QNew Z - Official Newsletter of the New Zealand Organisation for Quality. , 4-7
[Journal article]Authored by: Mann, R.
Bartley, BM., & Mann, RS. (2001). New Zealand's benchmarking club makes big strides in its first year. Q-New Z - Official Newsletter of the New Zealand Organisation for Quality. , 16-20
[Journal article]Authored by: Mann, R.
Mann, RS., & Nishide, S. (2001). Impressions from a quality tour in Japan. Q-New Z Official Newsletter of the New Zealand Organisation for Quality. , 10-19
[Journal article]Authored by: Mann, R.
Welch, S., & Mann, R. (2001). The development of a benchmarking and performance improvement resource. Benchmarking: An International Journal. 8(5), 431-452
[Journal article]Authored by: Mann, R.
Mann, RS., & Welch, S. (2000). Beyond the bench. New Zealand Management - The Magazine for Leaders. 47(7), 14
[Journal article]Authored by: Mann, R.
Mann, RS. (2000). New Zealand's benchmarking club - advancing performance excellence. Q - NewZ Official Newsletter of the New Zealand Organisation for Quality. , 1,5-6
[Journal article]Authored by: Mann, R.
Mann, RS. (2000). Clubbed for success. NZ Management - The Magazine for Leaders. 47(3), 34-36
[Journal article]Authored by: Mann, R.
Mann, RS., & Adebanjo, D. (2000). Approaches to self-assessment in the UK food and drinks industry. Food Industry Journal. 3(2), 80-104
[Journal article]Authored by: Mann, R.
Adebanjo, D., & Mann, R. (2000). Identifying problems in forecasting consumer demand in the fast moving consumer goods sector. Benchmarking: An International Journal. 7(3), 223-230
[Journal article]Authored by: Mann, R.
Mann, R., & Voss, M. (2000). An innovative process improvement approach that integrates ISO 9000 with the Baldrige framework. Benchmarking: An International Journal. 7(2), 128-146
[Journal article]Authored by: Mann, R.
Mann, R., Adebanjo, O., & Kehoe, D. (1999). An assessment of management systems and business performance in the UK food and drinks industry. British Food Journal. 101(1), 5-21
[Journal article]Authored by: Mann, R.

Book

Mann, RS., Abbas, A., Adebanjo, O., Kahlout, Z., & Nuseirat, A.(2017). Dubai We Learn - Achieving performance excellence through benchmarking and organisational learning.
[Authored Book]Authored by: Mann, R.
Mann, RS.(2016). Business Excellence Models and Awards for the Public Sector – A Guidebook for National Productivity Organisations (NPOs).. Tokyo Japan
[Authored Book]Authored by: Mann, R.
Mann, RS.(2016). Business excellence models and wards for the public sector – A guidebook for national productivity organisations (NPOs). Tokyo, Japan: Asian Productivity Organisation
[Authored Book]Authored by: Mann, R.
Mann, RS.(2015). A comprehensive study of the status and needs of national productivity organisations and the Asia productivity organisation. Japan, Tokyo: Asian Productivity Organisation
[Authored Book]Authored by: Mann, R.
Dahlgaard, S., & Mann, RS.(2015). Encyclopedia of quality and the service economy. Sweden: SAGE
[Authored Book]Authored by: Mann, R.Contributed to by: Mann, R.
Mann, RS., & Adams, M. (Eds.) (2012). Corporate Governance. New Zealand: BPIR.com Limited
[Edited Book]Edited by: Mann, R.
Mann, RS., Mohammad, M., & Agustin, T.(2012). Engaging SMEs in business excellence – A guidebook for national productivity organisations (NPOs). Japan: Asian Productivity Organisation
[Authored Book]Authored by: Mann, R.
Mann, RS., Mohammad, M., & Agustin, T.(2012). Understanding business excellence – An awareness guidebook for SMEs. Japan: Asian Productivity Organisation
[Authored Book]Authored by: Mann, R.
Mann, RS., Mohammad, M., & Agustin, T.(2012). Implementing Business Excellence – An Implementation GuideBook for SMEs. Japan: Asian Productivity Organisation
[Authored Book]Authored by: Mann, R.
Jayamaha, NP., Mann, RS., & Grigg, NP. (2008). An empirical study of the validity of business excellence models and the relationship between 'enablers' and 'business excellence'. In K. Foley, & P. Hermel (Eds.) The Theories and Practices of Organisational Excellence: New Perspectives. (pp. 15 - 48). Sydney, NSW: SAI Global
[Chapter]Authored by: Grigg, N., Jayamaha, N., Mann, R.
Mann, RS., & Grigg, NP. (2007). A study of national strategies for organizational excellence. In KJ. Foley, DA. Hensler, & J. Jonker (Eds.) Quality Management and Organization Excellence: Oxymorons, Empty Boxes, or Significant Contributions to Management Thought and Practice?. (pp. 59 - 84). Sydney, NSW: SAI Global
[Chapter]Authored by: Grigg, N., Mann, R.
Loo, LL., Grigg, NP., & Mann, RS. (Eds.) (2005). Implementing quality systems and obtaining employee buy-in. Sydney, NSW: SAI Global
[Edited Book]Edited by: Grigg, N., Mann, R.
Mann, RS., & Grigg, NP. (Eds.) (2004). Strategy deployment. Sydney, NSW: SAI Global
[Edited Book]Edited by: Grigg, N., Mann, R.
Mann, RS., & Grigg, NP. (Eds.) (2004). Customer-focused culture. Sydney, NSW: Standards Australia International
[Edited Book]Edited by: Grigg, N., Mann, R.

Thesis

Campbell-Allen, NM. (2008). Best Practices in Rewarding & Recognising Employee Innovations & Achievements. (Master's Thesis)
[Masters Thesis]Authored by: Campbell-Allen, N.Edited by: Mann, R.

Report

Mann, RS. (2011). Impact of Business Excellence/Quality Awards on Enterprises. Asian Productivity Organization.
[Commissioned Report]Authored by: Mann, R.Edited by: Mann, R.
Mann, RS., Abbas, A., Kohl, H., Orth, R., & Gormer, M.(2010). Global Survey on Business Improvement and Benchmarking. : Global Benchmarking Network
[Technical Report]Authored by: Mann, R.
Jayamaha, NP., Mann, R., & Grigg, N.(2007). A Report on Empirical Testing of the Singapore Quality Award (SQA) Criteria. Massey University, New Zealand: COER Centre for Organisation Excellence Research
[Technical Report]Authored by: Grigg, N., Jayamaha, N., Mann, R.
Grigg, NP., & Mann, RS. (2005). Beneath the surface: Enhancing the development, design, and deployment of the Australian Business Excellence Framework. SAI Global.
[Commissioned Report]Authored by: Grigg, N., Mann, R.
Grigg, NP., & Mann, RS. (2005). "Development" and "deployment" practices of business excellence framework custodians. SAI Global.
[Commissioned Report]Authored by: Grigg, N., Mann, R.
Grigg, NP., & Mann, RS. (2005). Beneath the surface: Enhancing the development, design and deployment of the Australian Business Excellence Framework. SAI Global.
[Commissioned Report]Authored by: Grigg, N., Mann, R.
Pellegrino, JM., & Mann, RS. (2003). Project management best practice survey feedback report. Massey University.
[Commissioned Report]Authored by: Mann, R.
Mann, RS., Adebanjo, D., Gunn, W., Kennedy, I., Reid, C., French, J., . . . Anderson, D. (2000). Best practice report: Forecasting consumer demand in the FMCG sector. Leatherhead International Ltd.
[Commissioned Report]Authored by: Mann, R.
Mann, RS.A Comprehensive Study of the Status and Needs of National Productivity Organisations and the Asia Productivity Organisation. Asian Productivity Organisation.
[Commissioned Report]Authored by: Mann, R.

Conference

Mann, RS. (2017, November). Benchmarking for Innovation. Presented at Asia Pacific Quality Organisation Conference,. Rotorua, New Zealand.
[Conference Oral Presentation]Authored by: Mann, R.
Samuel, A., Grigg, NP., & Mann, RS. (2014). Insights into informal benchmarking. : ANQ Annual Congress
[Conference Paper in Published Proceedings]Authored by: Grigg, N., Mann, R.
Adebanjo, D., Tickle, M., Ojadi, F., & Mann, R.The use of improvement tools - A comparison between sectors and industries. IEEE International Conference on Industrial Engineering and Engineering Management. (pp. 517 - 521). 2157-3611.
[Conference]Authored by: Mann, R.
Samuel, A., Grigg, NP., & Mann, RS. (2013). Research design and method to investigate informal benchmarking. In R. Lane, & D. Kahn (Eds.) Proceedings of the 11th ANZAM Operations, Supply Chain and Services Management Symposium. Australia: 11th ANZAM Operations, Supply Chain and Services Management Symposium
[Conference Paper in Published Proceedings]Authored by: Grigg, N., Mann, R.
Samuel, A., Mann, R., & Grigg, N. (2012). A quantum leap in informal benchmarking. In World Business Capability Congress: Driving Excellence>Innovation>Productivity>Export Growth: Speakers, World Business Capability Congress: Driving Excellence>Innovation>Productivity>Export Growth New Zealand
[Conference Abstract]Authored by: Grigg, N., Mann, R.
Regan, G., Mann, R., & Grigg, N. (2012). Making quality buisness excellence happen: A research working paper review. World Business Capability Congress: Driving Excellence>Innovation>Productivity>Export Growth: Papers. (pp. 1 - 11). New Zealand: World Business Capability Congress: Driving Excellence>Innovation>Productivity>Export Growth
[Conference Paper in Published Proceedings]Authored by: Grigg, N., Mann, R.
Wagner, JP., Grigg, NP., Mann, R., Mohammad, M., & Harvie, W. (2011). Re-constructing organisational cultures of continuous improvement: Findings from international case studies. (pp. 1 - 11). Cambridge, United Kingdom: Proceedings of the 18th International Annual EurOMA Conference.
[Conference Paper in Published Proceedings]Authored by: Grigg, N., Mann, R.
Mohammad, M., Mann, R., Grigg, NP., & Wagner, JP. (2011). Selecting appropriate organisational improvement initiatives: A five step approach. (pp. 79 - 80). , Proceedings of the 15th International Conference on ISO and TQM (15-ICIT)
[Conference Abstract]Authored by: Grigg, N., Mann, R.
Mohammad, M., Mann, R., Grigg, NP., & Wagner, JP. (2011). Selecting appropriate organisational improvement initiatives: A five step approach. In SKM. Ho (Ed.) (pp. 1 - 6). : Proceedings of the 15th International Conference on ISO and TQM (15-ICIT)
[Conference Paper in Published Proceedings]Authored by: Grigg, N., Mann, R.
Wagner, JP., Grigg, NP., Mann, R., Mohammad, M., & Harvie, W. (2011). Re-constructing organisational cultures of continuous improvement: Findings from international case studies. , 18th International Annual EurOMA Conference Cambridge, United Kingdom: University of Cambridge
[Conference Abstract]Authored by: Grigg, N., Mann, R.
Wagner, JP., Grigg, NP., Mann, RS., Mohammad, MB., & Harvie, W. (2010). Beyond universalism: Continuous improvement in its socio-cultural context. Proceedings of the 17th International Annual European Operations Management Association (EurOMA) Conference 2010: Managing Operations in Service Economies. (pp. 1 - 10).
[Conference Paper in Published Proceedings]Authored by: Grigg, N., Mann, R.
Mohammad, M., Mann, R., Grigg, N., & Wagner, JP. (2010). The right improvement initiative for the right situation: A contextual and systems approach. 40th International Conference on Computers and Industrial Engineering: Soft Computing Techniques for Advanced Manufacturing and Service Systems, CIE40 2010.
[Conference Paper in Published Proceedings]Authored by: Grigg, N., Mann, R.
Wagner, JP., Stamm, ML., Grigg, NP., Mann, RS., Neitzert, TR., & Mohammad, MB. (2009). Inside the black box: Field research methodologies of culture and continuous improvement. In K. Weaver, J. Gibb, & D. Munshi (Eds.) 13th Annual Waikato Management School Student Research Conference. (pp. 1 - 28).
[Conference Paper in Published Proceedings]Authored by: Grigg, N., Mann, R.
Mohammad, MB., Mann, RS., Grigg, NP., & Wagner, JP. (2009). Selection of business improvement initiatives towards achieving business excellence: An initial conceptual model. International Conference on Quality, Productivity and Performance Measurement. (pp. 1 - 8).
[Conference Paper in Published Proceedings]Authored by: Grigg, N., Mann, R.
Wagner, JP., Grigg, NP., Mann, RS., & Mohammad, MB. (2009). Inside the black box: A field research methodology of culture and continuous improvement. In Proceedings of the New Zealand Postgraduate Conference(pp. 145 - 145). : Victoria University of Wellington
[Conference Abstract]Authored by: Grigg, N., Mann, R.
Jayamaha, NP., Grigg, NP., & Mann, RS. (2008). Testing category and item weights of the Australian business excellence framework using the partial least squares regression (plsr) method. In PJ. Singh, D. Prajogo, P. O'Neill, & S. Rahman (Eds.) (pp. 1 - 12). : Proceedings of the ANZAM Operations, Supply Chain & Services Management Symposium
[Conference Paper in Published Proceedings]Authored by: Grigg, N., Jayamaha, N., Mann, R.
Mohammed, M., Mann, RS., Grigg, NP., & Wagner, J. (2008). Multiple initiatives implementation in the journey towards organisational excellence: Issues and future research. Proceedings of the New Zealand Organisation for Quality COnference. (pp. 67 - 70).
[Conference Paper in Published Proceedings]Authored by: Grigg, N., Mann, R.
Wagner, JP., Grigg, NP., Mann, RS., & Mohammed, M. (2008). Productivity and quality: a cultural perspective. Proceedings of the New Zealand Organisation for Quality Conference: 'Quality Productivity and Sustainability'. (pp. 63 - 66).
[Conference Paper in Published Proceedings]Authored by: Grigg, N., Mann, R.
Jayamaha, NP., Grigg, NP., & Mann, RS. (2008). Testing category and item weights of the Australian Business Excellence Framework using the partial least squares regression (PLSR) method. Proceedings of Australia & New Zealand Academy of Management (ANZAM) Operations, Supply Chain & Services Management Symposium 2008: The Challenges and Opportunities of Operating in Complex Supply Chains. (pp. unpaged).
[Conference Paper in Published Proceedings]Authored by: Grigg, N., Mann, R.
Campbell-Allen, N., Houston, D., & Mann, RS.Best practices in New Zealand organizations for rewarding and recognising employee innovations and achievements. (pp. not numbered - not numbered). : 12th World Congress for Total Quality Management
[Conference Paper in Published Proceedings]Authored by: Campbell-Allen, N., Mann, R.
Jayamaha, NP., Grigg, NP., & Mann, RS. (2007). How valid is the Australian business excellence framework an empirical study. (pp. 1 - 12). : Proceedings of the 5th ANZAM and 1st Asian Pacific Operations Management Symposium
[Conference Paper in Published Proceedings]Authored by: Grigg, N., Jayamaha, N., Mann, R.
Jayamaha, N., Grigg, NP., & Mann, RS. (2007). How valid is the Australian Business Excellence Framework? - An empirical study. In PJ. Singh, D. Prajogo, & P. O'Neill (Eds.) Proceedings of the 5th Australian and New Zealand Academy of Management (ANZAM) Operations Management Symposium / 1st Asia Pacific Operations Management Symposium. (pp. unpaged - 12).
[Conference Paper in Published Proceedings]Authored by: Grigg, N., Jayamaha, N., Mann, R.
Jayamaha, NP., Grigg, NP., & Mann, RS. (2006). Empirical evidence on the validity of the Australian business excellence framework. In KV. Peursem, & D. Munshi (Eds.) (pp. 1 - 20). : 10th Annual Waikato Management School Student Research Conference
[Conference Paper in Published Proceedings]Authored by: Grigg, N., Jayamaha, N., Mann, R.
Grigg, NP., & Mann, RS. (2006, December). Improving the design of business excellence models. Presented at 11th World Congress for Total Quality Management. Wellington, NZ.
[Conference Oral Presentation]Authored by: Grigg, N., Mann, R.
Troy, V., Grigg, NP., & Mann, RS. (2006). 2005 national CRM survey. In Proceedings of the 11th World Congress for Total Quality Management(pp. unpaged - 2). : World Congress for Total Quality Management
[Conference Abstract]Authored by: Grigg, N., Mann, R.
Jayamaha, N., Mann, RS., & Grigg, NP. (2006). An empirical investigation of the validity of two Business Excellence Frameworks used in Australasia. In Proceedings of the 11th World Congress for Total Quality Management(pp. 73 - 74). : World Congress for Total Quality Management
[Conference Abstract]Authored by: Grigg, N., Jayamaha, N., Mann, R.
Jayamaha, N., Grigg, NP., & Mann, RS. (2006). Empirical evidence on the validity of the Australian Business Excellence Framework. In K. van Peursem, & D. Munshi (Eds.) Proceedings of the 10th Annual Waikato Management School Student Research Conference. (pp. unpaged - 20).
[Conference Paper in Published Proceedings]Authored by: Grigg, N., Jayamaha, N., Mann, R.
Mann, RS., & Grigg, NP. (2006, January). A study of national strategies to increase the awareness and use of business excellence frameworks. Presented at 5th Multinational Alliance for the Advancement of Organizational Excellence Conference. Sydney, NSW.
[Conference Oral Presentation]Authored by: Grigg, N., Mann, R.
Campbell Allen, NM., Houston, DJ., & Mann, RS. (2006). Best practices in New Zealand organizations for rewarding and recognising employee innovations and achievements. World Congress for Total Quality Management.
[Conference Paper in Published Proceedings]Authored by: Campbell-Allen, N., Mann, R.
Mann, RS. (2005, December). A best practice resource for organisational improvement. Presented at Conference of Auditors & Lead Auditors. Tehran, Iran.
[Conference Oral Presentation]Authored by: Mann, R.
Grigg, NP., Welch, S., & Mann, RS. (2005). Benchmarking made easy in a knowledge based economy. 49th European Organisation for Quality Congress. (pp. 1 - 10). Belguim
[Conference Paper in Published Proceedings]Authored by: Grigg, N., Mann, R.
Mann, RS., & Grigg, NP. (2005). Engaging organisations in business excellence: An international study. 10th World Congress for Total Quality Management. (pp. unpaged). University of Manitoba, Canada
[Conference Paper in Published Proceedings]Authored by: Grigg, N., Mann, R.
Campbell-Allen, N., Houston, D., & Mann, R. (2008). Best practices in New Zealand organizations for rewarding and recognizing employee innovations and achievements. TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE. Vol. 19 (pp. 123 - 137).
[Conference Paper in Published Proceedings]Authored by: Campbell-Allen, N., Mann, R.
Mann, RS., & Welch, S. (2005). Benchmarking for excellence. In MSP. Ed (Ed.) QUALCON: Australian Organisation for Quality Annual Conference. (pp. [unpaged]). Adelaide, SA
[Conference Paper in Published Proceedings]Authored by: Mann, R.
Mann, RS., & Grigg, NP. (2005). Excellence down under: Enhancing the Australian business excellence framework. In SKM. Ho, X-F. Tang, & Y-ZL. Eds (Eds.) TQM & 6-Sigma For Competitiveness: Proceedings of the 10th Intenational Conference on ISO 9000 & TQM (10-ICIT). China
[Conference Paper in Published Proceedings]Authored by: Grigg, N., Mann, R.
Grigg, NP., Welch, S., & Mann, RS. (2005, April). Benchmarking made easy in a knowledge based economy. Presented at 49th European Organisation for Quality Congress. Antylya, Turkey.
[Conference Oral Presentation]Authored by: Grigg, N., Mann, R.
Mann, RS., & Grigg, NP. (2005, August). Engaging organisations in business excellence:A international study. Presented at 10th World Congress for Total Quality Management. University of Manitoba, MA.
[Conference Oral Presentation]Authored by: Grigg, N., Mann, R.
Mann, RS., & Grigg, NP. (2005). Beneath the surface: Enhancing the Australian Business Excellence Framework. In MSP. Ed (Ed.) The Annual Conference of the Australian Organisation for Quality. Brisbane, QLD
[Conference Paper in Published Proceedings]Authored by: Grigg, N., Mann, R.
Mann, RS., & Grigg, NP. (2004, March). Helping the Kiwi to fly - The New Zealand benchmarking club. Presented at Benchmarking for best practice conference. Auckland, NZ.
[Conference Oral Presentation]Authored by: Grigg, N., Mann, R.
Mann, RS., & Grigg, NP. (2004, October). An innovative approach of integrating benchmarking with business excellence to produce world-class organisations. Presented at Qualcon 2004: Quality - The Key to Organisational Prosperity. Adelaide, SA.
[Conference Oral Presentation]Authored by: Grigg, N., Mann, R.
Mann, RS., & Grigg, NP. (2004). An innovative approach of integrating benchmarking with business excellence to produce world-class organisations. Qualcon 2004: Quality - The Key to Organisational Prosperity: Conference Proceedings. Vol. 1 (pp. 261 - 278). Walkerville, SA
[Conference Paper in Published Proceedings]Authored by: Grigg, N., Mann, R.
Grigg, NP., & Mann, RS. (2004). A fast-track to performance excellence: Creating world-class organisations through a benchmarking initiative. American Society for Quality's 58th Annual Quality Congress. (pp. unpaged). Milwaukee, WI
[Conference Paper in Published Proceedings]Authored by: Grigg, N., Mann, R.
Mann, RS., & Grigg, NP. (2004, March). Helping the kiwi to fly: The New Zealand Benchmarking Club. Presented at Australasia's Inaugural Benchmarking for Best Practice Conference. Auckland, NZ.
[Conference Oral Presentation]Authored by: Grigg, N., Mann, R.
Welch, S., Grigg, NP., & Mann, RS. (2004, March). The BPIR.com: A benchmarking and best practice web-based resource for improving organisational performance. Presented at Australasia's Inaugural Benchmarking for Best Practice Conference. Auckland, NZ.
[Conference Oral Presentation]Authored by: Grigg, N., Mann, R.
Saunders, M., Mann, RS., & Smith, RW. (2004, December). Investigating strategy deployment and business excellence frameworkds: A network benchmarking approach. Presented at 18th Annual Conference of the Australian and New Zealand Academy of Management. University of Otago, Dunedin, NZ.
[Conference Oral Presentation]Authored by: Mann, R.
Saunders, M., Mann, RS., & Smith, RW. (2004). Investigating strategy deployment and business excellence frameworkds: A network benchmarking approach. 18th Annual Conference of the Australian and New Zealand Academy of Management: People first : Serving our stakeholders. (pp. unpaged). Dunedin, NZ
[Conference Paper in Published Proceedings]Authored by: Mann, R.
Innes, JR., Massey, CL., & Mann, RS. (2004, December). A contextualist approach to researching organisations in transition: How New Zealand service organisations start the business excellence (BE) journey. Presented at 18th Annual Conference of the Australian and New Zealand Academy of Management. University of Otago, Dunedin, NZ.
[Conference Oral Presentation]Authored by: Mann, R., Massey, C.
Innes, JR., Mann, RS., & Massey, CL. (2004). A contextualist approach to researching organisations in transition: How New Zealand service organisations start the business excellence (BE) journey. 18th Annual Conference of the Australian and New Zealand Academy of Management: People first - Serving our stakeholders. (pp. unpaged). Dunedin, NZ
[Conference Paper in Published Proceedings]Authored by: Mann, R., Massey, C.
Grigg, NP., Welch, S., & Mann, RS. (2004, December). Developing organisational knowledge and performance through a web-based resource: Rationale and practical development issues. Presented at 18th Annual Conference of the Australian and New Zealand Academy of Management. University of Otago, Dunedin, NZ.
[Conference Oral Presentation]Authored by: Grigg, N., Mann, R.
Grigg, NP., Welch, S., & Mann, RS. (2004). Developing organisational knowledge and performance through a web-based resource: Rationale and practical development issues. 18th Annual Conference of the Australian and New Zealand Academy of Management: People first - Serving our stakeholders. (pp. unpaged). Dunedin, NZ
[Conference Paper in Published Proceedings]Authored by: Grigg, N., Mann, R.
Grigg, NP., & Mann, RS. (2004, May). A fast-track to performance excellence: Creating world-class organizations through a benchmarking initiative. Presented at 58th Annual Quality Congress. Toronto, ON, Canada.
[Conference Oral Presentation]Authored by: Grigg, N., Mann, R.
Welch, S., Grigg, NP., & Mann, RS. (2003). Development of a benchmarking and best practice web-based resource for improving organisational performance. 8th World Congress for Total Quality Management. (pp. 2 - 10).
[Conference Paper in Published Proceedings]Authored by: Grigg, N., Mann, R.
Mann, RS., & Grigg, NP. (2003). Helping the kiwi to fly: Creating world-class organisations in New Zealand through a benchmarking initiative. 8th World Congress for Total Quality Management. (pp. 2 - 10).
[Conference Paper in Published Proceedings]Authored by: Grigg, N., Mann, R.
Welch, SJ., Grigg, NP., & Mann, RS. (2003, October). Development of a benchmarking and best practice web-based resource for improving organisational performance. Presented at 8th World Congress for Total Quality Management. Dubai.
[Conference Oral Presentation]Authored by: Grigg, N., Mann, R.
Mann, RS., & Grigg, NP. (2003, October). Helping the kiwi to fly: creating world-class organisations in New Zealand through a benchmarking initiative. Presented at 8th World Quality Congress. Dubai.
[Conference Oral Presentation]Authored by: Grigg, N., Mann, R.
Welch, S., Grigg, NP., & Mann, RS. (2003, October). Development of a benchmarking and best practice web-based resource for improving organisational performance. Presented at 8th World Congress for Total Quality Management. Dubai.
[Conference Oral Presentation]Authored by: Grigg, N., Mann, R.
Mann, RS. (2002, September). An innovative approach using benchmarking and business excellence to create role model organisations. . Harrogate, UK.
[Conference Oral Presentation]Authored by: Mann, R.
Bartley, B., & Mann, RS. (2002). Accelerating business excellence through inter-organisational co-operation. In SKM. Ho, & JD. Eds (Eds.) 7th International Conference on ISO 9000 & TQM (7-ICIT). (pp. [unpaged]). Hong Kong
[Conference Paper in Published Proceedings]Authored by: Mann, R.
Loo, EL., Barnes, DJ., & Mann, RS. (2001). Developing co-operative learning in student team projects in times of severe resource constraints: A comparative study. 8th Australasian Conference of Engineering Management Educators. (pp. 73 - 80). Wollongong, QLD
[Conference Paper in Published Proceedings]Authored by: Mann, R.
Mohammed, M., Mann, RS., & Wagner, JP.Multiple intiatives implementation in the journey towards organisational excellence: Issues and future research. Proceedings of the New Zealand Organisation for Quality Conference: 'Quality Productivity and Sustainability'.
[Conference Paper in Published Proceedings]Authored by: Mann, R.

Other

Mann, RS. (2011). The Impact of Business Excellence/Quality Awards: An International Study. (pp. 1 - 9).
[Other]Authored by: Mann, R.
Mann, RS. (2005). Improving performance through benchmarking. (pp. 24 - 27).
[Other]Authored by: Mann, R.
Mann, RS. (2005). New Zealand's Massey University lauds e-TQM college for its unique history and achievements.
[Other]Authored by: Mann, R.
Mann, RS. (2005). E-QTM launded for w-learning intiatives.
[Other]Authored by: Mann, R.
Mann, RS. (2005). Teachers need challenges and opportunites.
[Other]Authored by: Mann, R.
Mann, RS. (2005). Benchmarking a global perspective.
[Other]Authored by: Mann, R.
Mann, RS. (2005, January). Benchmarking, benchmarking, benchmarking. : SPRING Singapore Assessor Seminar.
[Oral Presentation]Authored by: Mann, R.
Mann, RS. (2005, February). Beneath the surface-A project to review and enhance Australian business excellence framework. : ABEF Evaluator Seminar.
[Oral Presentation]Authored by: Mann, R.
Mann, RS. (2005, February). International benchmarking. : Presentation to a delegation from Moldova.
[Oral Presentation]Authored by: Mann, R.
Mann, RS. (2005, March). Introduction to the Centre for Organisational Excellence Research. : Dubai Quality Group.
[Oral Presentation]Authored by: Mann, R.
Mann, RS. (2005, March). Introduction to the Centre for Organisational Excellence Research. : National Library of Singapore.
[Oral Presentation]Authored by: Mann, R.
Mann, RS. (2005, April). Benchmarking basics. : Enterprise Training-Hamilton and Auckland Benchmarking Clubs.
[Oral Presentation]Authored by: Mann, R.
Mann, RS. (2005, May). Business excellence results. : Enterprise Training-Hamilton and Auckland Benchmarking Clubs.
[Oral Presentation]Authored by: Mann, R.
Mann, RS. (2005, July). COER-Who are we and what do we do. : I-Bench Team.
[Oral Presentation]Authored by: Mann, R.
Mann, RS. (2005, July). COER-A global perspective on benchmarking, business excellence and innovation. : SME Innovation Conference.
[Oral Presentation]Authored by: Mann, R.
Mann, RS. (2005, September). A global study of business excellence. : Scottish Quality Foundation.
[Oral Presentation]Authored by: Mann, R.
Mann, RS. (2005, September). A global perspective on benchmarking and business. : Benchmarking Conference, Czech Society for Quality.
[Oral Presentation]Authored by: Mann, R.
Mann, RS. (2005, September). Benchmarks and best practices. : Global Benchmarking Network.
[Oral Presentation]Authored by: Mann, R.
Campbell-Allen, N., Houston, D., & Mann, R.Best practices in New Zealand organizations for rewarding and recognizing employee innovations and achievements.
[Oral Presentation]Authored by: Campbell-Allen, N., Mann, R.
Mann, RS., & Grigg, NP. (2005, October). Beneath the surface: Enhancing the Australian business excellence framework. : Qualcon Conference.
[Oral Presentation]Authored by: Grigg, N., Mann, R.
Mann, RS., & Welch, S. (2005, October). Benchmarking for excellence. : Qualcon Conference.
[Oral Presentation]Authored by: Mann, R.
Mann, RS. (2005, November). Benchmarking study: 'Development' and 'deployment'-Practices of business excellence framework (BEF) custodians. : Global Business Excellence Council.
[Oral Presentation]Authored by: Mann, R.
Mann, RS. (2005, November). Meeting the challenges in the education sector through business excellence and benchmarking. : National Summit on Quality in Education.
[Oral Presentation]Authored by: Mann, R.
Mann, RS. (2005, November). A global study of business excellence. : 13th Quality Summit.
[Oral Presentation]Authored by: Mann, R.
Mann, RS. (2005, December). The impact of global trends in quality management. : International Conference of Auditors and Lead Auditors.
[Oral Presentation]Authored by: Mann, R.
Mann, RS., & Grigg, NP. (2004). The statistics of the average weight system. Glasgow Caledonian University
[Other]Authored by: Grigg, N., Mann, R.
Mann, RS. (2004). A global perspective on achieving performance excellence through benchmarking. Business Improvement Network
[Other]Authored by: Mann, R.
Mann, RS. (2004). A global perspective on achieving performance excellence through benchmarking. Business Improvement Network
[Other]Authored by: Mann, R.
Mann, RS. (2004). Reviewing and enhancing the Australian business excellence framework. SAI Global's Workshop
[Other]Authored by: Mann, R.
Mann, RS. (2004). Reviewing and enhancing the Australian business excellence framework. SAI Global's Melbourne Workshop 1
[Other]Authored by: Mann, R.
Mann, RS. (2004). Reviewing and enhancing the Australian business excellence framework. SAI Global's Melbourne Workshop 2
[Other]Authored by: Mann, R.
Mann, RS. (2004). Reviewing and enhancing the Australian business excellence framework. SAI Global's Sydney Workshop 1
[Other]Authored by: Mann, R.
Mann, RS. (2004). Reviewing and enhancing the Australian business excellence framework. SAI Global's Sydney Workshop 2
[Other]Authored by: Mann, R.
Denton, K., Werata, T., Biggs, R., Carman, K., Rowell, R., Bleasdale, N., . . . Saunders, M. (2004). Strategy deployment. (pp. 1 - 66). SAI Global
[Other]Authored by: Mann, R.
Anderson, M., Biggs, R., Bridges, A., MacFarlane, R., Bartley, B., Mann, RS., . . . Cooper, B. (2004). Customer-focussed culture. (pp. 1 - 86). SAI Global
[Other]Authored by: Mann, R., Sandbrook, P.
Mann, RS. (2002). COER News. Massey University: Centre for Organisational Excellence Research
[Other]Authored by: Mann, R.

Supervision and Teaching

Summary of Doctoral Supervision

Position Current Completed
Supervisor 1 5
CoSupervisor 0 2

Current Doctoral Supervision

Supervisor of:

  • Rubab Malik - PhD
    Development of a framework to assist educationists and schools on sharing strategies and application of best practices.

Completed Doctoral Supervision

Supervisor of:

  • 2017 - Alan Samuel - PhD
    A Quantum Leap in Informal Benchmarking
  • 2012 - Musli Bin Mohammad - PhD
    Development of a Guidance Model for the Selection of Organisational Improvement Initiatives
  • 2009 - Virgil Troy - PhD
    The anatomy of a customer relationship management (CRM) initiative
  • 2006 - Ms Joanna Robyn Innes - PhD
    A Conceptual Framework for Starting the Business Excellence (BE) Journey in New Zealand Service Organisations
  • 2005 - Mr Alfred Maxwell Saunders - PhD
    Performance excellence and strategy deployment: A framework for implementing strategic initiatives

CoSupervisor of:

  • 2012 - Jurgen Philipp Wagner - PhD
    Studying Cultures of Continuous Improvement as Shared Meaning Systems: A Comparative Investigation of Group Cultures of Continuous Improvement in Different Societal Contexts
  • 2009 - Nihal Palitha Jayamaha - PhD
    Validity of Business Excellence Models: A Conceptual and Empirical Analysis

Media and Links

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