Activate management knowledge and skills

Management Acceleration Programme (MAP) modules

Activate management knowledge and skills

Suitable for new to middle managers, the MAP provides a solid foundation on which to build a strong management career.  

A 360° evaluation is conducted prior to the course commencing, the outcomes are shared with each individual.


Module 1: Leading self and leading your team

  • Gain an appreciation of the need to understand your people
  • Use knowledge of individual strengths and challenges for the benefit of a high performing workplace
  • Appreciate that self-awareness is key to effective interactions with staff
  • Identify the drivers that motivate individuals
  • Build a cohesive and high-performing team
  • Learn how to utilise their your individual strengths to manage people

Module 2: Customer engagement 

  • Understand that customer engagement is a critical success factor for maintaining and growing revenue at branch level
  • Identify strategies to create stronger engagement
  • Apply these strategies at branch level
  • Identify factors which could lead to customer disengagement, dissatisfaction and the loss of business
  • Learn how to use the tools which help identify customer needs
  • Apply techniques which help build customer relationships
  • Understand how to convert customer relations into customer loyalty

Module 3: Managing branch finances 

  • Understand how to interpret the company’s “story” through its accounts
  • Interpret the profit and loss account and the balance sheet
  • Be familiar with the basics of practical management accounting
  • Identify the key drivers that impact on branch performance measures
  • Understand the budgeting and performance reporting measures in the business

Module 4: Managing through effective communication 

  • Identify and use various tools and techniques to improve oral presentation and written communication.
  • Identify personal communications styles
  • Devise techniques to overcome communication barriers and problems
  • Be able to structure a written document to ensure effective communication
  • Learn how to use templates for effective writing and speaking

Module 5: Managing projects 

  • Understand the project management process
  • Learn how to initiate, plan, deliver and complete projects effectively
  • Be familiar with all PM aspects including project scope, time management, quality and cost, communication, integration, and human resources
  • Be able to apply these principles to a specific project in the workplace

Module 6: Improving Business Processes

  • Understand the tools and techniques of business process mapping
  • Understand the current processes in the workplace
  • Identify, systematically, operating efficiency improvements
  • Be able to apply process mapping and continuous improvement methodologies to the individual’s workplace

Module 7: Operations Management

  • Identify operations priorities and areas requiring attention
  • Identify which areas will deliver on operational goals and objectives
  • Understand the essence of forecasting and inventory control
  • Be able to match staff to workflow needs – resource allocation
  • Apply root cause analysis for real-time problem solving

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