Creativity in Organisations Research Group (CORG)

Purpose

Researching the arts-business nexus and how creativity informs organisational and leadership development. We are an inter-disciplinary team of researchers who are working with artists in the community to facilitate artistic and design sensibilities in everything we do. We critically engage with the discourses of innovation and creativity and apply the arts to make organizational lives more rewarding and meaningful. Our work is interdisciplinary and is always engaged with industry and the community, and we collaborate with a wide range of international scholars and artists. 

Associate Professor Janet Sayers staff profile picture

Contact details +64 (09) 414 0800  ext. 43391

Associate Professor Janet Sayers

Associate Professor

School of Management

Dr. Janet Sayers’ work is wide-ranging but is almost always concerned with the tensions experienced in service delivery by employees required to deliver personal relationship services in corporate-discourse laden, highly mediated, technological systems. Current threads in this larger research trajectory include: (a) applying critical theory to a range of service contradictions (b) developing a place-based understanding of New Zealand service businesses (c) exploring political satire as a critical tool to understand service management. I also write about new technology uptake by entrepreneurial micro-businesses, and managing diversity. I network with other management researchers who apply insights from the humanities and social sciences to business problems.

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Research Expertise

Research Interests

Customer service management

Managing diversity

Business geographies

Auckland business development

Visual methodology

Comic responses to service dillemmas

Home-based business

Remote working

Thematics

Resource Development and Management

Area of Expertise

Field of research codes
Applied Ethics (220100):
Business and Management (150300): Commerce, Management, Tourism And Services (150000):
Human Geography (160400):
Industrial Relations (150306): Innovation and Technology Management (150307):
Languages, Communication And Culture (200000):
Organisation and Management Theory (150310): Organisational Behaviour (150311):
Philosophy And Religious Studies (220000):
Quality Management (150313):
Recreation, Leisure and Tourism Geography (160402):
Small Business Management (150314):
Social and Cultural Geography (160403): Studies In Human Society (160000)

Keywords

Small to Medium Enterprises

New Zealand's Biological Heritage

Sport Management and Marketing

Managing Diversity

Service Management

Process Management

Experience Management

Research Projects

Summary of Research Projects

Position Current Completed
Project Leader 1 2

Research Outputs

Journal

Martin, L., Edwards, ., & Sayers, JG. (2017). A ‘novel’ discovery: Exploring women’s literary fiction for use in management and leadership education. Academy of Management Learning and Education.
[Journal article]Authored by: Sayers, J.
Sayers, JG. (2017). Feminist CMS writing as difficult joy: Via birds and bitches. Dialogues in Critical Management Studies. Feminists and queer theorists debate the future of CMS.. 3, 155-169
[Journal article]Authored by: Sayers, J.
Brewis, J., Meisenbach, R., Rippin, A., Risberg, A., Sayers, J., & Skőld, D. (2017). Professor Heather Höpfl, 1948–2014: Eine Gedenkschrift. Culture and Organization. 23(2), 81-84
[Journal article]Authored by: Sayers, J.
Poulter, C., Sayers, JG., & Tipples, R. (2016). Retention of migrants in the New Zealand dairy industry. Primary Industries Journal. 20(1), 36-41 Retrieved from https://www.nzipim.co.nz/
[Journal article]Authored by: Sayers, J.
Sayers, JG. (2016). A report to an academy: On carnophallogocentrism, pigs and meat-writing. Organization. 23(3), 370-386
[Journal article]Authored by: Sayers, J.
Chrystall, AB., & Sayers, JG. (2017). King Konsumer: Menippean satire, spectatorship, sacrifice and consumption. Continuum. 31(2), 266-276
[Journal article]Authored by: Chrystall, A., Sayers, J.
Catherine Poulter, ., & Sayers, JG. (2015). Retaining skilled migrants in the New Zealand Dairy Industry. New Zealand Journal of Employment Relations. 40(2), 1-23 Retrieved from http://www.nzjournal.org/
[Journal article]Authored by: Sayers, J.
Sayers, J., Parker, J., Douglas, J., Ravenswood, K., & Cooper, R. (2015). Introduction to Special Collection: Womens agency at work. Economic and Labour Relations Review. 26(3), 384-392
[Journal article]Authored by: Parker, J., Sayers, J.
Sayers, JG., & Fachira, I. (2015). Telling tales: Online comic and gripe story-sharing by service workers about difficult customers. New Technology, Work and Employment. 30(2), 128-144
[Journal article]Authored by: Sayers, J.
Sayers, JG., & Jones, D. (2015). Truth scribbled in blood: Women's work, menstruation and poetry. Gender, Work and Organization. 22(2), 94-111
[Journal article]Authored by: Sayers, J.
Parker, J. (2014). Editors’ introduction. Labour and Industry. 24(4), 249-257 Retrieved from http://www.tandfonline.com/loi/rlab20
[Journal article]Authored by: Parker, J.Edited by: Sayers, J.
Sayers, JG. (2014). Fifty shades of outrage: Women’s collective online action, embodiment and emotions. Labour and Industry: A Journal of the Social and Economic Relations of Work. 24(4), 272-285 Retrieved from http://www.tandfonline.com/loi/rlab20
[Journal article]Authored by: Sayers, J.
Sayers, JG., & Jones, D. (2014). Truth scribbled in blood: Women's work, menstruation and poetry. Gender, Work and Organization.
[Journal article]Authored by: Sayers, J.
Sayers, JG. (2014). Communication Power. WORK EMPLOYMENT AND SOCIETY. 28(1), 142-144
[Book Review]Authored by: Sayers, J.
Sayers, J., & Monin, N. (2012). Blake's 'London': Diabolical reading and poetic place in organisational theorising. Culture and Organization. 18(1), 1-13
[Journal article]Authored by: Sayers, J.
Foster, C., & Sayers, JG. (2012). Exploring physiotherapists emotion work in private practice. New Zealand Journal of Physiotherapy. 40(1), 17-23 Retrieved from http://physiotherapy.org.nz/assets/Professional-dev/Journal/2012-March/2012NZJP.pdf
[Journal article]Authored by: Sayers, J.
Brunton, M., & Sayers, J. (2011). Jostling for the ethical high ground during a junior doctors’ strike: The dark side of public health reform. Australian Journal of Communication. 38(1), 69-87
[Journal article]Authored by: Brunton, M., Sayers, J.
Teo-Dixon, G., & Sayers, JG. (2011). Wisdom as Knowledge Management's perfect solution: A word of caution. Philosophy of Management. 10(1), 61-77 Retrieved from http://www.pdcnet.org/pom/content/pom_2011_0010_0001_0061_0077
[Journal article]Authored by: Sayers, J.
Sayers, JG. (2011). Remaking Management: Between Global and Local. MANAGEMENT LEARNING. 42(2), 232-234
[Journal article]Authored by: Sayers, J.
Sayers, J. (2010). Social constructionism: Sources and stirrings in theory and practice. Gender in Management: An International Journal. 25(8), 700-702
[Journal article]Authored by: Sayers, J.
Sayers, JG. (2010). Home based businesses in the city. Small Enterprise Research: Journal of SMEANZ. 17(2), 165-176 Retrieved from http://ser.e-contentmanagement.com/archives/vol/17/issue/2/article/4022/homebased-businesses-in-the-city
[Journal article]Authored by: Sayers, J.
Smollan, RK., Sayers, JG., & Matheny, JA. (2010). Emotional Responses to the Speed, Frequency and Timing of Organizational Change. Time & Society. 19(1), 28-53
[Journal article]Authored by: Sayers, J.
Sayers, JG. (2009). Flat whites: How and why people work in cafes. New Zealand Journal of Employment Relations. 34(2), 77-86 Retrieved from http://search.informit.com.au/documentSummary;dn=960610867583736;res=IELBUS
[Journal article]Authored by: Sayers, J.
Sayers, JG., Bathurst, RJ., & Symonds, H. (2009). Doubts architecture: Reflections on a research project using photographic juxtaposition. Creative Approaches to Research. 2(1), 58-70
[Journal article]Authored by: Bathurst, R., Sayers, J.
Smollan, R., & Sayers, JG. (2009). Organizational culture, change and emotions: A qualitative study. Journal of Change Management. 9(4), 435-457 Retrieved from http://www.tandfonline.com/doi/abs/10.1080/14697010903360632#.UmBoznCBkV8
[Journal article]Authored by: Sayers, J.
Sayers, JG., Low, W., & Davenport, E. (2008). Te Warewhare: The impact of The Warehouse on Maori in Kaitaia, Kerikeri and Motueka. University of Auckland Business Review. 10(2), 36-43 Retrieved from http://search.informit.com.au/documentSummary;dn=523990138746131;res=IELBUS
[Journal article]Authored by: Sayers, J.
Bathurst, R., Sayers, J., & Monin, N. (2008). Finding beauty in the banal: An exploration of service work in the artful classroom. Journal of Management and Organization. 14(5), 521-534
[Journal article]Authored by: Bathurst, R., Sayers, J.
van Gelderen, M., Sayers, J., & Keen, C. (2008). Home-based internet businesses as drivers of variety. Journal of Small Business and Enterprise Development. 15(1), 162-177
[Journal article]Authored by: Sayers, J.
Sayers, JG., & Franklin, PH. (2008). Culture shock! Cultural issues in a tertiary course using reflective techniques. Reflective Practice. 9(1), 79-88 Retrieved from http://www.tandfonline.com/doi/full/10.1080/14623940701816675#.UmBps3CBkV8
[Journal article]Authored by: Sayers, J.
Sayers, J., & Monin, N. (2007). Love<sup>®</sup>: A critical reading of Lovemarks. Journal of Organizational Change Management. 20(5), 671-684
[Journal article]Authored by: Sayers, J.
Plester, BA., & Sayers, JG. (2007). "Taking the piss": Functions of banter in the IT industry. Humor: international journal of humor research. 20(2), 157-187
[Journal article]Authored by: Sayers, J.
Prichard, GC., Sayers, JG., & Bathurst, RJ. (2007). Franchise, margin and locale: Constructing a critical management studies locale in Aotearoa New Zealand. New Zealand Sociology. 22(1), 22-44 Retrieved from http://papers.ssrn.com/sol3/papers.cfm?abstract_id=1257855
[Journal article]Authored by: Bathurst, R., Prichard, G., Sayers, J.
Monin, N., & Sayers, JG. (2006). Art rules? Brokering the aesthetics of city places and spaces. Consumption, Markets and Culture. 9(2), 119-127 Retrieved from http://www.tandfonline.com/doi/pdf/10.1080/10253860600633655
[Journal article]Authored by: Sayers, J.
Sayers, JG., Page, CA., Barney, AR., & Naidoo, K. (2003). A provisional 'thumbs up' to New Zealand bank call centres. University of Auckland Business Review. 5(1), 2-12 Retrieved from http://www.uabr.auckland.ac.nz/files/articles/Volume5/v5i1-sayers.pdf
[Journal article]Authored by: Barney, A., Sayers, J.
Sayers, J. (2002). Post-Fordism, Gender and Work. Women in Management Review. 17(5), 237-238
[Journal article]Authored by: Sayers, J.
Sayers, JG. (2002). Bookshelf: Families and work: New directions in the twenty-first century. Women in Management Review. 17(1), 39-40 Retrieved from http://www.emeraldinsight.com/journals.htm?issn=0964-9425&volume=17&issue=1
[Journal article]Authored by: Sayers, J.
Dewar, K., Sayers, J., & Meyer, D. (2002). Hopes, dreams and reality: An investigation into the expectations and experiences of tourism graduates. Journal of Teaching in Travel and Tourism. 2(1), 1-18
[Journal article]Authored by: Sayers, J.
Page, CA., Sayers, JG., Barney, AR., & Kirkley, BW. (2002). The impact of technology on call centres: A qualitative study of the work environment and work in retail bank call centres. International Journal of Management Literature. 2, 127-148
[Journal article]Authored by: Barney, A., Kirkley, W., Sayers, J.
Sayers, JG. (2001). Women and work. The age of post-feminism?. Women in Management Review. 16(4), 193-195 Retrieved from http://www.emeraldinsight.com/journals.htm?issn=0964-9425&volume=16&issue=4&articleid=1493169&show=abstract
[Journal article]Authored by: Sayers, J.
Sayers, JG.Happiness, Reason, Reverence, Hope - MBA Blog and Academia Blog.
[Internet publication]Authored by: Sayers, J.

Book

Ang, EK., & Sayers, JG. (2013). Managing diversity. In J. Parker, & J. Arrowsmith (Eds.) The big issues in employment: HR Management and employment relations in NZ. (pp. 75 - 94). Auckland: CCH New Zealand Ltd.
[Chapter]Authored by: Sayers, J.
Sayers, JG.(2012). Managing diversity. Denmark: Bookboon
[Authored Book]Authored by: Sayers, J.
Sayers, JG. (2012). Home-based business. In M. Marvel (Ed.) Encyclopaedia of new venture management. : SAGE
[Chapter]Authored by: Sayers, J.
Smollan, R., Matheny, J., & Sayers, J. (2010). Personality, affect, and organizational change: A qualitative study. In WJ. Zerbe, CEJ. Hartel, & NM. Ashkanasy (Eds.) Research on Emotion in Organizations. (pp. 85 - 112). United Kingdom: Emerald Group Publishing Limited
[Chapter]Authored by: Sayers, J.
Sayers, J., & Monin, N. (2008). Chaplin's modern times: Service work, authenticity, and nonsense at the red moon café. In Service Work: Critical Perspectives. (pp. 11 - 29).
[Chapter]Authored by: Sayers, J.
Sayers, JG. (2008). Managing employee diversity. In . Keith Macky (Ed.) Managing Human Resources: Contemporary Perspectives in New Zealand. (pp. 82 - 107). Sydney: McGraw Hill
[Chapter]Authored by: Sayers, J.
Sayers, JG. (2007). What next? Women seeking work-life balance by setting up lifestyle businesses. In M. Waring, & C. Fouche (Eds.) Managing Mayhem: Work-Life Balance in New Zealand. (pp. 200 - 213). Wellington, NZ: Dunmore Publishing Ltd
[Chapter]Authored by: Sayers, J.
Sayers, JG. (2005). Managing conflict at work. In F. Sligo, & R. Bathurst (Eds.) Communication in the New Zealand Workplace: Theory and Practice. (pp. 83 - 94). Wellington, NZ: Software Technology New Zealand
[Chapter]Authored by: Sayers, J.
Sayers, JG. (2005). Directions for further research. In J. Sayers, & N. Monin (Eds.) The Global Garage: Home-Based Business in New Zealand. (pp. 329 - 336). Southbank, VIC: Dunmore Press
[Chapter]Authored by: Sayers, J.
Sayers, JG. (2005). 'Show and tell': The home as shop window in direct-selling. In J. Sayers, & N. Monin (Eds.) The Global Garage: Home-Based Business in New Zealand. (pp. 315 - 328). Southbank, VIC: Dunmore
[Chapter]Authored by: Sayers, J.
Keen, C., & Sayers, JG. (2005). Smart, fast, small and virtual: innovative home-based internet businesses (HBIB) in New Zealand. In J. Sayers, & N. Monin (Eds.) The Global Garage: Home-Based Business in New Zealand. (pp. 185 - 204). Southbank, VIC: Dunmore Press
[Chapter]Authored by: Sayers, J.
Sayers, JG. (2005). Looking back to the future. In N. Monin, & J. Sayers (Eds.) The Global Garage: Home-Based Business in New Zealand. (pp. 17 - 38). Southbank, VIC: Dunmore Press
[Chapter]Authored by: Sayers, J.
Sipilä, J., Repo, K., & Rissanen, T. (2010). Introduction. (pp. 1 - 5).
[Chapter]Authored by: Sayers, J.
Sayers, J., & Eds, NM. (Eds.) (2005). The Global Garage: Home-Based Business in New Zealand. Southbank, VIC: Thompson-Dunmore Press
[Edited Book]Edited by: Sayers, J.
Sayers, JG., & Edwards, MF. (2004). The professional sports worker: Challenges and issues. In P. Spoonley, A. Dupuis, & ADB. Eds (Eds.) Work and Working in Twenty-First Century New Zealand. (pp. 243 - 248). Palmerston North, NZ: Dunmore Press
[Chapter]Authored by: Sayers, J.
Sayers, JG. (2001). Vodafone's Xmas party with a difference. In GE. Ed (Ed.) Human Resource Management in Action: Contemporary New Zealand Cases. (pp. 160 - 164). Palmerston North, NZ: Dunmore Press
[Chapter]Authored by: Sayers, J.
Sligo, FX., Fountaine, SL., Sayers, JG., & O'Neill, D.(2000). Effective communication in business. Palmerston North, NZ: Software Technology NZ Ltd
[Authored Book]Authored by: Fountaine, S., Sayers, J., Sligo, F.
Sayers, JG.Home based business in New Zealand. In C. Massey (Ed.) Entrepreneurship and small business in New Zealand. Sydney: Pearson
[Chapter]Authored by: Sayers, J.

Creative Work

Symonds, H., Bathurst, RJ., & Sayers, JG. (2005, August 5). New visions of the self at work and at home: A photographic exploration. Hawaii Convention Centre.
[Exhibition]Authored by: Bathurst, R., Sayers, J.

Thesis

Sayers, JG. (2004). Small treats: Retail service work from a consumer's perspective. (Doctoral Thesis, University of Auckland)
[Doctoral Thesis]Authored by: Sayers, J.

Report

Bradbury, P., Cardow, A., & Sayers, J. (2010). North Shore Events Centre proposed facility extension feasibility study. Commissioned by the Manager of the North Shore Events Centre..
[Commissioned Report]Authored by: Bradbury, P., Cardow, A., Sayers, J.
Bradbury, P., Cardow, A., & Sayers, J. (2010). North Shore Events Centre: Proposed facility extension feasibility study.
[Commissioned Report]Authored by: Bradbury, P., Cardow, A., Sayers, J.

Conference

Sayers, JG., & Williamson, D. (2017, July). The tensions between ‘looking good’ and ‘being good’ experienced by complaint-handling call centre workers. Presented at EGOS (European Group on Organisational Symbolism) The Good Organisation. Copenhagen Business School, Denmark.
[Conference Oral Presentation]Authored by: Sayers, J.
Sayers, JG., Martin, L., & Edwards, M. (2017, February). Ursula K. Le Guin’s ‘Sur’, R.F. Scott’s doomed Antarctic expedition, and the persistence of the heroic leadership trope: An analysis using Irigaray. Presented at Doing business with the unconscious. Palmerston North, New Zealand.
[Conference Oral Presentation]Authored by: Sayers, J.
Bell, E., Panayiotou, A., & Sayers, JG. (2017). Talking About TED: Paradoxes of Learning Through Digital Storytelling. http://eventos.uva.es/event_detail/4239/sections/3417/program.html Proceedings. Vol. x (pp. 1 - 10). : International Conference on Organizational Knowledge, Learning and Capabilities (OLKC)
[Conference Paper in Published Proceedings]Authored by: Sayers, J.
Scahill, SL., Tracey, M., Sayers, J., & Warren, L. (2017, April). Managing the health care provider and retailer divide in community pharmacy – it all comes back to the culture!. Presented at Health Services Research and Pharmacy Practice. Nottingham University.
[Conference Oral Presentation]Authored by: Sayers, J., Scahill, S., Warren, L.
Sayers, JG., & Hodges, SAG. (2016). Skateboarding, collaboration and social entrepreneurship. In A. de Bruin, & K. Lewis (Eds.) http://sierc.massey.ac.nz/conference/documents/Proceedings.pdf. (pp. 239 - 242). : Social Innovation and Entrepreneurship Conference. Collaborating for Impact
[Conference Paper in Published Proceedings]Authored by: Sayers, J.
Sayers, JG.From the ground up: Creating meaningful work for young people. . AUT, Auckland
[Conference Paper]Authored by: Sayers, J.
Sayers, JG.What might Labour Process Theory look like if non-­‐human animals are allowed agency?A feminist perspective. . Keele University, United Kingdom
[Conference Paper]Authored by: Sayers, J.
Sayers, JG.(2016, July 12). Writing research papers via birds and bitches. In https://scos2016.wordpress.com, Standing Conference on Organisational Symbolism (SCOS)
[Conference Abstract]Authored by: Sayers, J.
Sayers, JG.(2016). “Fly my pretties! Fly! Fly!” Dialectical and rhetorical transendence in John Oliver’s Net Neutrality intervention. Paper presented at the meeting of Under New Management: Innovating for Sustainable and Just Futures. QUT Business School, Brisbane, Australia
[Conference Paper]Authored by: Sayers, J.
Warren, L., Scahill, S., & Sayers, JG. (2016). Do pharmacists perceive themselves as entrepreneurs & if so how does this impact on their practice?. ISBE Proceedings, 2016. : Institute for Small Business and Entrepreneurship, 2016
[Conference Paper in Published Proceedings]Authored by: Sayers, J., Scahill, S., Warren, L.
Sayers, JG. (2015). Cat-bird writing in Aotearoa. , Aotearoa New Zealand Human-Animal Studies Conference 2015
[Conference Abstract]Authored by: Sayers, J.
Ruth, DW., & Sayers, J.Here be dragons: Mapping our anxiety. . Macquarie University Sydney
[Conference Paper]Authored by: Ruth, D., Sayers, J.
Sayers, JG., & Plester, B.Rough play: On researching humour whilst being frightened.. . Utrecht, Netherlands
[Conference Paper]Authored by: Sayers, J.
Sayers, JG.'Here be dragons': Interstices, suture and the uncanny. Paper presented at the meeting of https://www.egosnet.org/2014_rotterdam/colloquium_program__full_version_pdf. Rotterdam, Netherlands
[Conference Paper]Authored by: Sayers, J.
Sayers, JG.The work of animals. . Auckland University of Technology (AUT), Auckland
[Conference Paper]Authored by: Sayers, J.
Sayers, JG.On sarcasm and the labour proces. . Auckland University of Technology (AUT) Auckland
[Conference Paper]Authored by: Sayers, J.
Sayers, JG.Cats versus birds: Analysis of #catstogo and murmuration in social media.. . Massey University, Palmerston North, New Zealand
[Conference Paper]Authored by: Sayers, J.
Brunton, M., & Sayers, JG.Transparency in the organisation of eldercare: Viewing aged care-giving through Foucault’s heterotopic mirror.. Paper presented at the meeting of https://convention2.allacademic.com/one/ica/ica15/. Pueto Rico
[Conference Paper]Authored by: Brunton, M., Sayers, J.
Sayers, JG., & Plester, B, .Exploring the gendered dimensions of rough inter-play in an IT firm. . Chania, Crete, Greece
[Conference Paper]Authored by: Sayers, J.
Bradbury, P., & Sayers, JG.The SKYCITY Breakers. A values-based culture. . Deakin University, Melbourne, Australia
[Conference Paper]Authored by: Bradbury, P., Sayers, J.
Sayers, JG., & Jones, D.Embodied agency on the Internet: How do women use social media to improve their work experiences?. . Keele University, UK
[Conference Paper]Authored by: Sayers, J.
Sayers, JG., & Hodges, S.Embodiment and social entrepreneurship: Play and flow in skateboarding. . Utrecht, Netherlands
[Conference Paper]Authored by: Sayers, J.
Sayers, JG., & Plester, B. (2014). Rough play: On researching humour whilst being frightened. , Standing Conference on Organisational Symbolism (SCOS)
[Conference Abstract]Authored by: Sayers, J.
Sayers, JG., & Hodges, S. (2014). What can entrepreneurs learn from skateboarding? An embodied perspective centered on the 'play' experience. , Standing Conference on Organisational Symbolism (SCOS)
[Conference Abstract]Authored by: Sayers, J.
Sayers, JG., & Hodges, S.Flow and social entrepreneurship: Making a difference with skateboarding.. . Massey University, Albany Campus, Auckland, New Zealand
[Conference Paper]Authored by: Sayers, J.
Sayers, JG., & Jones, D.Rage, pay equity and collectivism: Lessons from the Thompson debacle. . Auckland University of Technology (AUT), Auckland
[Conference Paper]Authored by: Sayers, J.
Sayers, JG.(2013, June 25). Unmaking, making and money-making: The case of toothbrush innovation. In http://scos2013.wz.uw.edu.pl, Standing Conference on Organisational Symbolism (SCOS)
[Conference Abstract]Authored by: Sayers, J.
Bradbury, PE., & Sayers, J.Sustainable Success: The SKYCITY Breakers' road to ANBL Championship titles. . Sydney, Australia
[Conference Paper]Authored by: Bradbury, P., Sayers, J.
Sayers, JG. (2011). The wise wound' revisited: Work, wisdom and women's humour. In Practical Wisdom, Practical Wisdom. Leadership organisation and Integral Business Practice
[Conference Abstract]Authored by: Sayers, J.
Sayers, JG., & Chrystall, A.(2011, June 29). The joy of being 'Braindead'. , Popular Culture Association of Australia and New Zealand Conference (POPCAANZ)
[Conference Abstract]Authored by: Sayers, J.
Sayers, JG., & Brunton, M. (2011). Victims, villains and victors: Media framing of the NZ 2006 junior doctors' strike. Australian and New Zealand Communication Association Conference. (pp. 1 - 13). : Australian and New Zealand Communication Association Conference
[Conference Paper in Published Proceedings]Authored by: Sayers, J.
Fachira, I., Sayers, JG., & Chen, SC.Subtext and playtext in a hairdresser online discussion forum. : Australian and New Zealand Academy of Management Conference
[Conference Paper in Published Proceedings]Authored by: Sayers, J.
Sayers, JG.Sorry is the hardest word: Service recovery and the power of an apology. . Istanbul, Turkey
[Conference Paper]Authored by: Sayers, J.
Sayers, JG.The fire below: Auckland's volcanic amnesia and its impact on business development. . Deakin University, Melbourne
[Conference Paper]Authored by: Sayers, J.
Sayers, JG.(2010, November). The fire below: Auckland's volcanic amnesia. Heat. ACSCOS 2010. Proceedings of the 4th annual Conference of ACSCOS. (pp. 100 - 102).
[Conference]Authored by: Sayers, J.
Sayers, J. (2010). Working in social third places: Human resource management implications. Research Forum 2010. (pp. 179 - 192).
[Conference Paper in Published Proceedings]Authored by: Sayers, J.
Sayers, JG.(2009, November 18). Invisible work and Foucault’s heterotopias: The Kai Tiaki photographic essay of care-givers working with the elderly. , 2nd New Zealand Discourse Conference, ‘Tilts and Shifts – Applying a Discourse Analysis Lens’
[Conference Abstract]Authored by: Sayers, J.
Sayers, JG. (2009, November). Invisible work and foucaults heterotopias: A discussion of the Kai Tiaki photographic essay of care-givers working with the elderly. Presented at New Zealand Discourse Conference. AUT University, NZ.
[Conference Oral Presentation]Authored by: Sayers, J.
Sayers, JG.(2009). Napkin notes: Cafes and idea work. . Barcelona, Spain
[Conference Paper]Authored by: Sayers, J.
Smollan, R., Matheny, JA., & Sayers, JG. (2008). Personality, affect and organisational change. Emonet: The 6th Annual International Conference on Emotions and Organizational Life. (pp. 1 - 39).
[Conference Paper in Published Proceedings]Authored by: Sayers, J.
Sayers, JG., Monin, N., & Bathurst, RJ. (2008). Customer service internet humour: Ambivalence, carnivalesque and masking. Proceedings of the 24th European Group on Organisational Symbolism Colloquium. (pp. 1 - 22).
[Conference Paper in Published Proceedings]Authored by: Bathurst, R., Sayers, J.
Sayers, JG., & Monin, N. (2008). Reading William Blake: Heaven, hell and the city. In Proceedings of (SCOS) Standing Conference on Organisational Symbolism(pp. 58 - 58). : Manchester Business School
[Conference Abstract]Authored by: Sayers, J.
Sayers, JG., Low, W., & Davenport, E. (2008). The Warehouse comes to Kerikeri: Small town meets new retail development. In Proceedings of The 3rd Australasian Caucus of the Standing Conference on Organizational Symbolism(pp. 57 - 58). , 3rd Australasian Caucus of the Standing Conference on Organizational Symbolism: University of Technology
[Conference Abstract]Authored by: Sayers, J.
Sayers, JG. (2008). The role of family photograph albums in organizing New Zealand identites. In Proceedings of Organisation Identity Locality Exploring the local within the Aotearoa/New Zealand locality(pp. 85 - 87). , Organisation, Identity & Locality (IV): Exploring the local within the Aotearoa/New Zealand locality: Otago University
[Conference Abstract]Authored by: Sayers, J.
van Gelderen, MW., Sayers, JG., & Keen, C. (2008). Home-based internet businesses as drivers of variety. Proceedings of the 24th European Group for Organizational Studies Colloquium. (pp. 1 - 19).
[Conference Paper in Published Proceedings]Authored by: Sayers, J.
Smollan, R., Matheny, JA., & Sayers, JG. (2007). 'The times they are a-changing': Emotional responses to the temporal dimensions of organisational change. Proceedings of the 21st Australian and New Zealand Academy of Management (ANZAM) Conference. (pp. unpaged).
[Conference Paper in Published Proceedings]Authored by: Sayers, J.
Sayers, JG., Catley, BE., & Stager Jacques, R. (Eds.)(2006). Proceedings of the 2nd Meeting, Australasian Caucus of the Standing Conference on Organizational Symbolism. In Proceedings of the 2nd Meeting, Australasian Caucus of the Standing Conference on Organizational Symbolism. Massey University, Auckland, NZ: Massey University, Department of Management and International Business
[Conference Other]Edited by: Catley, B., Sayers, J.
Sayers, JG., & Keen, C. (2006). 'Work in cafes': A progress report. In Proceedings of the 2nd Meeting, Australasian Caucus of the Standing Conference on Organizational Symbolism(pp. 33 - 34). , Australian Caucus of the Standing Conference of an Organization: Massey University, Department of Management and International Business
[Conference Abstract]Authored by: Sayers, J.
Sayers, JG. (2006). Emotional contagion and the 'infectious' service smile: A response using parody. In Proceedings of the 2nd Meeting of the Australasian Caucus of the Standing Conference on Organizational Symbolism(pp. 31 - 32). : Massey University, Department of Management and International Business
[Conference Abstract]Authored by: Sayers, J.
Prichard, GC., Sayers, JG., & Bathurst, RJ. (2006). Dancing with the stars: Notes on constructing a critical management studies locale in Aotearoa/New Zealand. In C. Prichard, D. Jones, & R. Jacques (Eds.) Organization, Identity, Locality (OIL) II: A one-day conference on Critcal Management Studies in Aotearoa/New Zealand: Conference Proceedings. (pp. 34 - 43).
[Conference Paper in Published Proceedings]Authored by: Bathurst, R., Prichard, G., Sayers, J.
Prichard, GC., Sayers, JG., & Bathurst, RJ. (2006, February). Dancing with the stars: Notes on constructing a critical management studies locale in Aotearoa/New Zealand. Presented at Organization, Identity, Locality (OIL) II: A one-day conference on Critcal Management Studies in Aotearoa/New Zealand. Victoria University of Wellington, Wellington, NZ.
[Conference Oral Presentation]Authored by: Bathurst, R., Prichard, G., Sayers, J.
Monin, N., & Sayers, JG.(2005). Love: Kevin Roberts' Lovemakers as a Critical Reading Engagement.
[Conference Paper]Authored by: Sayers, J.
Monin, N., & Sayers, JG. (2005, July). Love: Kevin Roberts' lovemarks as a critical reading enactment. Presented at 4th International Critical Management Studies Conference. Cambridge, UK.
[Conference Oral Presentation]Authored by: Sayers, J.
Monin, N., & Sayers, JG. (2005, July). Playing with distance: Critical interpretive strategies for management practice. Presented at 4th International Critical Management Studies Conference. University of Cambridge, UK.
[Conference Oral Presentation]Authored by: Sayers, J.
Sayers, JG., Bathurst, RJ., & Symonds, H. (2005). New Visions of self at work and at home: Critical perspectives on a photographic exploration. Poster session presented at the meeting of A New Vision of Management in the 21st Century: The Academy of Management Annual Meeting. Honolulu, HI
[Conference Poster]Authored by: Bathurst, R., Sayers, J.
Sayers, JG., Bathurst, RJ., & Symonds, H. (2005). New visions of the self at work and at home: A photographic exploration. Poster session presented at the meeting of Academy of Management 2005 Annual Meeting: A New Vision of Management in the 21st Century. Honolulu, HI
[Conference Poster]Authored by: Bathurst, R., Sayers, J.
Sayers, JG. (2004, December). 'Freeze frame': The memory business and nostalgia. Presented at Australasian Caucus of the Standing Conference on Organizational Symbolism (SCOS). University of Brisbane, Brisbane, QLD.
[Conference Oral Presentation]Authored by: Sayers, J.
Sayers, JG., & Bradbury, TE. (2004, September). The aesthetic labour of fitness workers: Embodiment, cultural capital and consumption. Presented at Work, Employment and Society Conference 2004. Manchester, UK.
[Conference Oral Presentation]Authored by: Bradbury, P., Sayers, J.
Monin, N., Sayers, JG., & Monin, DJ.(2004). QBL or quibble? Aesthetically responsible business and another bottom line..
[Conference Paper]Authored by: Sayers, J.
Sayers, JG., & Monin, N. (2004, September). Comedy, pain and nonsense at the Red Moon Cafe: The little tramp's death by service work in 'Modern Times'. Presented at 2nd Art of Management and Organisation Conference. Paris, France.
[Conference Oral Presentation]Authored by: Sayers, J.
Bradbury, TE., & Sayers, JG. (2004, November). Appearance management and fitness workers: A survey into recruitment practices. Presented at 10th Anniversary Conference of the Sports Management Association of Australia and New Zealand. Melbourne, VIC.
[Conference Oral Presentation]Authored by: Bradbury, P., Sayers, J.
Sayers, JG., & Monin, N. (2004). Comedy, pain and nonsense at the Red Moon Cafe: The little tramp's death by service work in Modern Times. Second Art of Management and Organisation Conference. (pp. 668 - 690). Colchester, England
[Conference Paper in Published Proceedings]Authored by: Sayers, J.
Plester, B., & Sayers, JG. (2004, September). Taking the piss: The use of banter in the IT industry. Presented at Second Art of Management and Organisation Conference. Paris, France.
[Conference Oral Presentation]Authored by: Sayers, J.
Plester, B., & Sayers, JG. (2004). Taking the piss: The use of banter in the IT industry. Second Art of Management and Organisation Conference. (pp. 690 - 710). Colchester, England
[Conference Paper in Published Proceedings]Authored by: Sayers, J.
Monin, N., Sayers, JG., & Monin, JJ. (2004, September). Quibble or QBL? Do we want another (aesthetic) bottom line?. Presented at Second Art of Management and Organisation Conference: The Art of Oppression. Paris, France.
[Conference Oral Presentation]Authored by: Sayers, J.
Sayers, JG., & Bradbury, TE. (2004). Let the music take your mind: Aesthetic labour and working out to music. Work, Employment and Society Conference. (pp. unpaged). Manchester, UK
[Conference Paper in Published Proceedings]Authored by: Bradbury, P., Sayers, J.
Sayers, JG. (2003, July). Small treats: Retail work from a consumer's perspective. Presented at 21st Standing Conference on Organisational Symbolism. Cambridge University, Cambridge, UK.
[Conference Oral Presentation]Authored by: Sayers, J.
Sayers, JG., & Page, CA. (2003). Job satisfaction in retail bank call centres: A report on a large-scale research project. In AB. Ed (Ed.) Surfing the Waves: Proceedings of the 17th Annual Conference of the Australian and New Zealand Academy of Management (ANZAM). (pp. unpaged). Fremantle, WA
[Conference Paper in Published Proceedings]Authored by: Sayers, J.
Sayers, JG. (2003). Technology, the JIT service labour process and the customer: New possibilities for resistance/misbehaviour and consumption in the labour process?. In M. Brigham, C. Brown, A. Contu, C. Elliott, S. Fox, N. Hayes, . . . ST. Eds (Eds.) 3rd International Critical Management Studies Conference. (pp. unpaged). Lancaster, UK
[Conference Paper in Published Proceedings]Authored by: Sayers, J.
Sayers, JG. (2002, July). Images of work: Aesthetics and ambiguity in shopping mall encounters. Presented at 5th Asia Pacific Sociological Association Conference 2002. Brisbane, QLD.
[Conference Oral Presentation]Authored by: Sayers, J.
Sayers, JG. (2002). The advertised worker. In CB. Ed (Ed.) Social Diversity and the Politics of Exclusion: Sociological Association of Aotearoa (New Zealand ) Proceedings of Conference 2001. (pp. 250 - 254). Palmerston North, NZ
[Conference Paper in Published Proceedings]Authored by: Sayers, J.
Page, CA., & Sayers, JG. (2001). Research trek: Boldly exploring the retail bank call centre workers' universe. (pp. 1 - 1). , Australian and New Zealand Academy of Management Conference 2001: Closing the Divide Lindfield, NSW: Australian and New Zealand Academy of Management
[Conference Abstract]Authored by: Sayers, J.
Sayers, JG., & Keen, C.'Work in cafes': A progress report. Poster session presented at the meeting of 2nd Meeting of the Australasian Caucus of the Standing Conference on Organizational Symbolism. Massey University, Auckland, NZ
[Conference Poster]Authored by: Sayers, J.

Other

Parker, J., Taskin, N., Sayers, J., Kennedy, J., & Rees, D. (2017). Women on their way?. (pp. 20 - 22). HRINZ
[Other]Authored by: Kennedy, J., Parker, J., Sayers, J., Taskin, N.
Bradbury, PE., & Sayers, J. (2014, March). 'SKYCITY Breakers: A values-based culture, competition and connectivity'. In MPOWER's 'After 5 - People and Work' seminar.
[Oral Presentation]Authored by: Bradbury, P., Sayers, J.
Sayers, J. (2012). Home based business in the Encyclopedia of new venture management. (pp. 232 - 234). SAGE Publications Asia-Pacific
[Other]Authored by: Sayers, J.
Sayers, JG. (2011). Charlie Chaplin 1889-1977. (pp. 192 - 196). Academic Press, Elsevier
[Other]Authored by: Sayers, J.
Sayers, JG., van Gelderen, MW., & Keen, C. (2007). Home-based internet businesses as drivers of variety. In Department of Management and International Business Research Working Paper Series(pp. 1 - 22). : Massey University, Department of Management and International Business
[Working Paper]Authored by: Sayers, J.
Sayers, JG., Low, W., & Davenport, E. (2007). The impact of The Warehouse on New Zealand small towns: A discussion paper with specific reference to Maori. In Department of Management and International Business Research Working Paper Series(pp. 1 - 23). : Massey University, Department of Management and International Business
[Working Paper]Authored by: Sayers, J.
Sayers, JG., & Ruffolo, L. (2007). What lessons can we learn from Babe, a sheep-pig, about cultural adaptation?. In Department of Management and International Business Research Working Paper Series(pp. 1 - 16). : Massey University, Department of Management and International Business
[Working Paper]Authored by: Sayers, J.
Bathurst, RJ., Sayers, JG., & Monin, N. (2007). Re-conceiving management education: Artful teaching and learning. In Department of Management and International Business Research Working Paper Series(pp. 1 - 20). : Massey University, Department of Management and International Business
[Working Paper]Authored by: Bathurst, R., Sayers, J.
Sayers, JG., Bathurst, RJ., & Symonds, H. (2007). Irony's architecture: Reflections on a photographic research project. In Department of Management and International Business Research Working Paper Series(pp. 1 - 22). : Massey University, Department of Management and International Business
[Working Paper]Authored by: Bathurst, R., Sayers, J.
Sayers, JG., & Bathurst, RJ. (2007). Irony's architecture: Reflections on a photographic research project. Presented at Massey University, Auckland, NZ.
[Oral Presentation]Authored by: Bathurst, R., Sayers, J.
Sayers, JG., & Bradbury, TE. (2005, September). The power of appearance: A study of recruitment practices in the fitness industry. : The European Association for Sport Management and the Institute of Sport and Recreation Management.
[Oral Presentation]Authored by: Bradbury, P., Sayers, J.

Supervision and Teaching

Summary of Doctoral Supervision

Position Current Completed
Supervisor 1 2
CoSupervisor 2 2

Current Doctoral Supervision

Supervisor of:

  • Dennis Yue - PhD
    Critical Daoist leadership - a new and holistic Critical lens in leadership

CoSupervisor of:

Completed Doctoral Supervision

Supervisor of:

  • 2014 - Ira Fachira - PhD
    Knowledge and Learning in a Service context: Sensemaking in an Online Community of Hair Stylists
  • 2013 - Joy Colleen Panoho - PhD
    A Maori-centred inquiry into health governance: Maori directors on District Health Boards

CoSupervisor of:

  • 2009 - Roy Smollan - PhD
    The emotional rollercoaster of organisational change
  • 2008 - Barbara Anne Plester - PhD
    Laugh Out Loud: The Relationship between Humour and Organisational Culture

Publications & Projects

ACADEMIC PUBLICATIONS

  • Bathurst, R. J., & Cain, T. (2013). Embodied leadership: The aesthetics of gesture. Leadership, 9(3), 358–377. 
  • Bathurst, R. J., & Cain, T. (2013). From authenticity to communitas: An ecology of leadership. In D. Ladkin & C. Spiller (Eds.), Authentic leadership: Clashes, convergences and coalescences (pp. 195–207). Cheltenham, UK: Edward Elgar.
  • Bathurst, R. J., & Edwards, M. F. (2009). Developing a sustainability consciousness through engagement with art. In J. A. F. Stoner & C. Wankel (Eds.), Management education for global sustainability (pp. 115–137). New York: Information Age Publishing.
  • Bathurst, R. J., & Edwards, M. F. (2011). Carving our future in a world of possibility: Exploring contemporary implications of the Māori-Pākehā relationship in Aotearoa/New Zealand. Tamara: Journal of Critical Postmodern Organization Science, 9(3–4), 65–76. 
  • Bathurst, R. J., Sayers, J., & Monin, N. (2007). Re-conceiving management education: Artful teaching and learning. Massey University Management and International Business Working Papers Series, 2(9), 1–20. 

FUNDING & INITIATIVES

SEMINARS & WORKSHOPS

Contact

For enquiries with the group, please contact Dr. Ralph Bathurst.

Massey Contact Centre Mon - Fri 8:30am to 5:00pm 0800 MASSEY (+64 6 350 5701) TXT 5222 contact@massey.ac.nz Web chat Staff Alumni News Māori @ Massey