Dispatch of study materials

Once your enrolment application is received, it will be processed as quickly as possible. More than 18,000 applications are often received from students wishing to study by distance. Processing can take several weeks.

If there are any further steps you must take before we can complete your enrolment we will write to you. Please reply to these letters as quickly as possible to avoid delays.

If you meet the requirements for entry to a course, you will receive notification that your study materials will be accessible through the Stream environment, if there is a Stream course for the offering. This does not mean your enrolment is complete - your programme of study may still require confirmation.

You will be sent a Confirmation of Enrolment electronically when your enrolment is confirmed. You should receive this within two weeks of the start of the semester. If you have not received a Confirmation of Enrolment, please contact us.

If there is printed distance learning material, it will normally be dispatched by the week preceding the semester start in February and July. International dispatch will be by airmail. Digital material and other resources are also available through Stream on or before the first day of the semester.

Summer School material will normally be dispatched by the week preceding semester start in November. Any digital material will be available through Stream on or before the first day of Summer School.

If you have a query about either submitting or tracking an assignment, please contact us.

Massey Contact Centre Mon - Fri 8:30am to 5:00pm 0800 MASSEY (+64 6 350 5701) TXT 5222 contact@massey.ac.nz Web chat Staff Alumni News Māori @ Massey