Requesting print resources frequently asked questions

Q. How do I request my resources?

A. See requesting print copies of study resources.

Q. Where is the Print Requests button?

A. In a top right hand block of your course page. It will look like this: 
 
Request print copies button

Q. Why can’t I see the button?

A. Either:

  • The course offering you are enrolled in is in one of the Online Learning Categories – “Course Guide and Administration” or “None”. In these categories you will receive core resources automatically. For internal courses your course coordinator will let you know if and when any resources will be available for collection from your campus Student Notes Distribution Centre. Resources for distance and block students are sent directly to you. You can find out if your distance and block course provides resources automatically.

  • Any available resources may be coming directly from the department. If your course is not listed at the above link and you believe you should be receiving something please contact the course coordinator.

Q. Why do I have to request my resources this way, why doesn’t Massey just send them to me?

A. Our approach to developing study resources is evolving in response to the digital technology available. Increasingly many of our lecturers are now developing their study resources in a dynamic format directly in Stream (eg as online self-tests, podcasts, videos, etc) rather than preparing traditional printed materials and then uploading some of them to the online environment. This means for “Partially Taught Online” or “Fully Taught Online” courses there is no longer a standard “package” of printed resources at the outset of the course, as they are often developed over the semester and added to as appropriate for the course.

Q. Are any resources sent automatically?

A. Yes, some courses provide printed resources automatically. For internal courses if this is the case your course coordinator will let you know and the resources will be available for collection from your campus Student Notes Distribution Centre. Resources for distance and block students are sent directly to you. You can find out if your distance and block course provides resources automatically. If semester has started and you have not received anything please contact us.

Q. Is there a way to request everything?

A. You can request the printable resources you can see on the site, when new resources appear you will be able to request them. Your lecturer may choose to release resources throughout the semester as part of their teaching.

Q. Will this cost me?

A. Massey University provides this service at no charge to students.

Q. Why can’t I see all the resources in the print screen that I can see on my site?

A. Only printable resources will show on the print screen. See below for more information. If there is something you believe is printable and not displaying please contact your course coordinator.

Q. What can I request?

A. Book resources and PDF files are printable. All core resources should be in these formats. If you feel a resource should be printable please contact your course coordinator to discuss.

Q. How long will it take for me to get my request?

A. As this process is automated wait times are reduced. Internal students should be able to pick up their requests within 1 – 3 working days. Distance students who have requested the resources be posted to them can expect them in 5-7 working days if not sooner. Please use the “Track requests” link in the button/block to track the status of your requests and find out when they are available for collection or have been delivered.

Q. Can I request again?

A. Yes you can. You can request new resources as they appear.

Q. Where can I pick up my resources?

A. Either:

  • Albany Campus – Printery, Basement, Quad B.
  • Manawatu Campus – Student Notes Distribution Centre, Printery Building
  • Wellington Campus – Student Central, Block 4, Wellington Campus

Q. Can you post my resources to me?

A. If you are enrolled in a distance or block offering of a course you can request that we post the resources to you. Your current address will pre-populate in the form from our Student Management System. You can update this for the request, but it will not change your address in our central system.

Q. What do I do if my resources have not arrived?

A. If the status of the job shows it has been dispatched or is available for pickup and you do not have them please contact us.

Q. What do I do if the resources I receive are not what I requested?

A. Firstly check the job request via the Track Requests link in the Print Request block and check what items you requested against what you received. If they are the same you will need to request any other available resources you require. If they do not match please email student-information-resources@massey.ac.nz

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