Fine Rates, Overdues & Charges

You may owe less than your MyLibrary record shows. Contact us before you pay your fine or charge

Fine Rates, Overdues & Charges

  • Student fine rates: fines are not charged for books or audio visual items returned or renewed after their due date unless they have been requested by another borrower
  • $3 per day for overdue items that have been requested by another borrower (i.e. in high demand), or for overdue short-term loans or recalled items. If another copy is returned and all requests are filled, fines automatically stop at that point until the item is returned to the Library.
  • A maximum charge of $45 is applied for recalled items i.e. items that are overdue and have been requested by another borrower.
  • Short Loan Collection items: $1 per hour, or part thereof, for late return. An additional $15 fine may be imposed on overdue overnight loans.

All borrowers will be prevented from borrowing, renewing or placing requests if:

  • Fines total $45 or more
  • An item reaches 10 days overdue
  • A recalled item is 1 day or more overdue
  • Your University fees have not been paid
If you have any queries or need help please email or contact us.

Very Overdue Items

Any item still overdue at 28 days will be invoiced at a default item charge, plus a processing fee. If the item is a high demand item i.e. requested by another borrower, fines of $3 per day up to the maximum of $45 will also be applied. Please note that overdue BONUS+ items are invoiced at 15 days.

If you have lost a book or it has been damaged while on loan to you it must be reported as soon as possible. Please email Library@massey.ac.nz or phone 0800 MASSEY (0800 627 739).

Outstanding Library Debt

If after a period of 10 days you fail to respond to the 28 day invoice, return the item/s or make arrangements for payment you will be sent a final letter. This letter advises that:

  • your Library access will expire within 7 days from the date of the letter
  • your access to Library electronic resources may be blocked
  • after another 7 days your name will be lodged at Registry. Your university registration will be cancelled and your Stream access will be denied. You may be unable to receive exam results, graduate or re-enrol.

If left unresolved the debt may be referred to a debt collection agency.

Charges

Interlibrary Loan charges are $5.00 for a standard request and $15.00 for an urgent request.

How to Pay Your Fines and Charges

Pay your fines and charges by:
  • Internet Banking: Pay your fines into this BNZ account: 020630 0016592 00.
    Include your name, student ID number and the words "Library fines" when making the transaction.
    It may be several days before your Library account is cleared.
  • Credit Card: We accept MasterCard and Visa in-person or online only. Use our secure credit card payment form.
  • Cash: Pay at any Massey Campus Library.
  • Cheque: Please make your cheque payable to "Massey University", put your name and ID number on the back of the cheque, and post it to:
    Massey University Library,
    Private Bag 11054,
    Palmerston North 4442.
    Post the cheque separately – do not include it with books or other items.

Massey Contact Centre Mon - Fri 8:30am to 5:00pm 0800 MASSEY (+64 6 350 5701) TXT 5222 contact@massey.ac.nz Web chat Staff Alumni News Māori @ Massey