Requesting items from Massey's collections
You can read many library books and most journal articles online – but you can also request to have books and journal articles sent to you.
- We can email you copies of print journal articles.
- We can email you chapters of print books. This is useful when your book is not for loan or is on short loan.
- You can get books delivered to your home, or pick them up at your nearest Massey campus.
Journal articles
If you need to read an article that is only available in print, you can order a copy. We'll scan it and email it to you.
If you are on campus, and the article is available on our library shelves, you can visit the library and scan it yourself.
Ordering books to a Massey library
If you’re near a Massey campus, it’s quickest to order your books to the library.
1
Search Discover for the book you need.
2
Click on the Place Request button.
3
Click on the Pick up button
4
Choose your campus library from the I want to pick up at this location: menu
5
We will email you when your book is ready for pick-up. You can also check MyLibrary to see if you have items ready to be picked up.
6
Collect them at the Service Point at your campus library.
We’ll keep your items for five days from the date they arrive.
Ordering books to your home
1
Search Discover for the book you need.
2
Click on the Place Request button.
3
Click on the Delivery button
4
If you wish to check or change your delivery address, click on Show delivery addresses.
If your address is correct, click on Submit.
If your address is incorrect, or you want us to send the book to a different address click on My address is incorrect or not listed.
Fill out the address you wish to use and click on Submit request.
If you want to permanently change your address with the University, change it on the student portal.
Changing your address
If you have changed your address when requesting your books, the change will take about a day to update on our system. Contact us if you want to order books on the same day you change your address.
Massey staff
Use step 4 above to fill in your postal address and we’ll send your books to that address.
Delivery times
We send your books by CourierPost.
- Delivery is overnight in most cities, so you should get your books the day after you order them.
- If you live in a rural delivery area, it may take a few days for your books to arrive.
Sending books back to us
Post your books and articles back to us free of charge at any Post Shop, using the return label we included in your package. If you’ve lost the label, you can download and print a new one.
You can use the bag we sent your books in to send them back to us – just turn it inside out, so it’s grey on the outside. If you want to use your own packaging, make sure it’s strong and won’t break.
Don't include any letters or payments in your parcel – these are handled by another section of the library, and they might get lost.
Due dates
The due date for your books tells you when they need to be back at the library – not when you should post them. It’s best to send your books back to us four to five working days before they’re due.
Contact us as soon as you can if you’re having problems returning books to us.
Requesting items from other libraries by interlibrary loan
If you're a postgraduate student, researcher or Massey staff member, you can use the interlibrary loan service to get items that are not in the Massey library. These items are intended to support the learning, research, and teaching needs of the university.
Fill in the form for the resource you need. Use a separate form for each request, and give us as much detail as you can about the item.
Costs and timeframes
The cost of an interlibrary loan and how long it takes to get your items depends on whether:
- you decide to make a standard request for free or pay for an urgent request
- the resources you need are available in New Zealand or Australia, or need to come from further away.
Standard requests
Standard requests don't cost anything.
- Articles usually arrive within a week.
- Books available in New Zealand usually arrive within 1-2 weeks.
- Books available from Australia usually arrive within 2 - 3 weeks.
- Books from overseas take longer to arrive. We'll contact you if we think your book will arrive after your need by date.
Urgent requests
Urgent requests usually cost NZD $15 each – but if you need an item that's expensive to get, we may talk to you about sharing the cost.
If you make an urgent request, we'll start looking for your items within 24 hours. The service is open from Monday to Friday, except on public or university holidays.
Check the dates of university holidays
- Articles available in New Zealand or Australia usually arrive within 24 hours.
- Articles from other overseas libraries may take longer.
- We order books as soon as we get your request, but delivery times can vary. If we can't find the book you need in New Zealand or Australia, we'll contact you to let you know how long it's likely to take to arrive.
How to pay
When you place your urgent request, please choose to charge to a departmental account, OR charge to library account.
Copyright rules for interlibrary loans
When we get material from other libraries for you, we need to comply with the Copyright Act 1994, and its license with Copyright Licensing Ltd. This means we can only:
- make one copy of an article or part of a work
- copy up to two articles from the same issue of a journal if these relate to the same subject matter
- copy items for you to use in your private study or research – material from other libraries can't be reproduced in study guides or placed in the Short Loan Collection without the copyright holder's permission
- copy a work under fair dealing guidelines.
Learn more about copyright at Massey
Recommend a library purchase
Talk to a librarian
We're here if you need more information about using the library. Ask a librarian at a service point in your campus library, or by phone or email.
Auckland campus library
- Library@massey.ac.nz
- Free phone inside New Zealand
- Phone outside New Zealand
- Location
Postal address
Library
Private Bag 102904
North Shore Mail Centre
Auckland 0745Physical address
Library
Gate 1, East Precinct
Albany Expressway (SH17)
Albany
Auckland 0632
Manawatū campus library, Palmerston North
- Library@massey.ac.nz
- Free phone inside New Zealand
- Phone outside New Zealand
- Location
Postal address
Private Bag 11054
Palmerston North 4442Physical address
Tennent Drive
Palmerston North 4410
Wellington campus library
- Library@massey.ac.nz
- Free phone inside New Zealand
- Phone outside New Zealand
- Location
Postal address
Massey University Library
Private Bag 756
Wellington 6140
Physical address
Massey University Library
Block 5
63 Wallace Street
Wellington 6021
Remote and distance contacts
- Library@massey.ac.nz
- Free phone inside New Zealand
- Phone outside New Zealand
Related content
Logins & library cards
Get help using your library card, logging in to MyLibrary and accessing electronic resources.