MasseyLink Help and FAQs


View a demonstration:

MasseyLink View a demonstration.

If you need further help email us. We will respond within two working days, usually sooner. 


What is MasseyLink?

MasseyLink is a button that links from citation information in Library article databases to a page providing your options for accessing full text. It does not guarantee access to full text, but brings together all of the possible locations you may find full text.

How do I use MasseyLink?   View a demonstration.

Click the MasseyLink  MasseyLink button  (or   masseylinkgs.jpg  in Google Scholar). A window will open offering a menu of options. MasseyLink does not guarantee access to full text, but lists the possible locations you may find full text. Try the options in order from top to bottom. If none work, the Library may not have the item in its collection. In these cases, follow the Interlibrary Loan link to get the item from another library.

Why is there more than one link for full text?

Sometimes we have access to the same item in more than one place.  We list all the links that are available, in case one link fails for some reason.

What do I do when it says "Available in Print at one or more Massey University Campus Libraries"?

  • If you are a distance student, make a note of the article details. Click the "Available in Print..." link on the MasseyLink page. Click the catalogue record that has the date range that includes your article's date under "Library Has". Scroll down to the bottom of the record to find a button under Distance Students that says, "Request a Journal Article".  

  • If you are an internal student or staff member, make a note of the article details. Click the "Available in Print..." link on the MasseyLink page. Check which catalogue record has the date range that includes your article's date under "Library Has", then check the "Location" to see which campus has the journal. If the journal is not at your campus library, use the Inter-campus Journal Article Request Form to request the article from another Massey library.

Why is there no full text option on the MasseyLink page?

This may be due to the following reasons:

  • Sometimes MasseyLink is not compatible with a publisher’s website, but we can still provide access to the full-text article online via the "Check the catalogue" link.
  • Full text may only be available in print.
  • Changes to the details of the item (e.g. title or ISSN) may mean that MasseyLink cannot work automatically.

What do I do if my article is not in the Catalogue?

If you still wish to obtain a copy of the article, you will need to request it via Interlibrary Loan.  There is a $5 charge for this service.  Use the "Request the article" link on the MasseyLink page. This pre-populates the form with the article details.

Why does the full text link not take me to the full text? 

This could be for one of several reasons:


Some journals are only available online only after a time delay (usually 6-12 months) because of publisher restrictions. 

Missing content

Occasionally an individual article may have been omitted from coverage. Publishers sometimes decide not to provide peripheral content online e.g. letters to the editor, supplements, etc. Sometimes a complete issue of a journal may have been omitted from coverage. 

Incorrect or incomplete citation

Often linking fails because the citation or reference is inaccurate (for instance, the year is wrong), or incomplete (for instance, the issue number is missing). Each part of the citation is important and needs to be correct for MasseyLink to work.

What is a DOI and what does “DOI not found” mean?

A Digital Object Identifier (DOI) is a unique, permanent, alphanumeric string assigned to digital objects, such as journal articles and ebook chapters. 

“DOI not found” means that automatic full-text linking could not occur. This could be for one of several reasons: 

  • In theory, DOIs are permanent pointers to a specific article. However, in practice, publishers sometimes change DOIs, which leads to broken links. 
  • Older (or very new) articles may not have DOIs and therefore full-text linking may not work automatically.

Why do some links (e.g. EBSCO Open Access and FaCtiva) not take me to full text? 

EBSCO Open Access and Factiva do not provide article level linking. Follow the link from MasseyLink, and then drill down to find the journal, year, issue, and article. 

How do I configure Google Scholar for MasseyLink?

The best way to access Google Scholar is through the Library website, for example the Article Databases or Subject Guides pages. You'll get full text access to content the Library subscribes to, rather than being asked to pay.

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