Suggestion Replies
Albany
Put more public phones in the campus. It is only one public phone in the campus and do not take any coins, sometimes the students need to make a quickly call for emergency and the library and other offices did not let us to use the phones or in the weekends the offices are closed, I think if we have some public phones in the campus that accept coins, it will be easy for us rather to drive to the mall to find a public phone.
I will pass your request for more public phones on to Facilities Management. There is a public pay phone outside the Recreation Centre. Library staff will allow you to use the phone at the Information desk to make a quick call in an emergency.
Regards
Amanda Cooper
Albany Librarian
Turitea
Too many words, not enough pictures in your books.
Yep, you get that in an academic library. The Hokowhitu Library has a great collection of picture books if that is what you really need.
Linda Palmer
Deputy University Librarian
Turitea
The amount of paper that is wasted on cover-sheets for printouts is terrible. Indeed they usually get put in the recycling bin, but 'reduce' comes long before 'recycle' in the waste-prevention priority list. I was told that the cover-sheet helps students to locate their work, but given that this is a university I'm sure everyone can figure it out. Victoria University does not have this wasted cover-sheet and I've heard it all works out fine. Great to see recycling stations throughout the university though.
Thank you for raising this issue; I agree that the cover sheets are a huge waste of paper (as indeed are uncollected print-outs). However, we are not yet in a position to be able to change the current system, unfortunately, though we are hoping that after our printer and copier hardware is upgraded (later this year or early next) we will be able to move to what is known as “follow-me” printing. This would mean that each print job has to be released by the student and no cover sheet would be printed, in the same way the colour printer works. We expect that this would not only do away with cover sheets, but also reduce the amount of printing that gets left behind.
There is a clear intention for the University to move in this direction; it’s just that the timeframe is not decided as yet.
With the current system, where documents are printed as soon as the job is accepted by the student, cover sheets are necessary to separate print jobs which can sit on the printer for some time. I’m not sure that being a university has any bearing on the need to keep print jobs separate from each other - it’s more a practical way to ensure that individual print jobs don’t get mixed up.
Lucy Broadbent
Head of Information Services
Turitea
Library Fine Pay is difficult to find on the website.
I apologise that information on the way to pay fines has been difficult for you to find on the Library website. The easiest way for you to find this information is to go to the Library site (http://library.massey.ac.nz) and select Borrowing Information (under the Quick Links heading).
Choose the subheading Fines and Overdues and you will find information on fines, including how to pay your fines.
Regards
Jennie Woodfield
Web Librarian
Turitea
I would like to suggest that the Training Rooms in the Library NEVER be booked out during peak student times of 10am to 2 or 3pm to avoid the long queues of people lining up to access a computer. Surely long queues of 10+ people waiting for a computer are unacceptable, especially as students pay for these services in our student fees.
Kind regards
Thank you for your feedback; I’m sorry that you’ve had to wait for access to a computer. The computers in the Library are very popular, and we are aware that when the training rooms are in use this makes the queues longer. However, the reason we have training rooms is so that we can provide students with training in using and accessing library resources, and in IT skills. Occasionally the rooms are used for staff training, but we try to schedule this outside of the busy times. When the rooms are not in use for training we make the computers available for general use by students.
We are finding that although the Library computers are heavily used, often the computer labs have computers available, so it can be worth trying there. We have monitored waiting times in the past; the average wait time was 6 minutes, and the longest half an hour. While I feel that half an hour is not acceptable, this was rare, and the wait time is generally not too long.
Lucy Broadbent
Head of Information Services
Turitea
I have booked individual study room no. 4 today to do some much needed quiet study time and reading. But every so often I get to hear the loud pounding and sound of machines coming from the other side of the wall (I am pretty sure its from the coffee stall on the other side as I can hear voices too!) The sounds are a source of disturbance especially as the room is designated for quiet study.
I’m sorry that your study was disturbed when you expected quiet study. We are reconsidering whether it is in fact appropriate for this to be a quiet study area given that it backs onto the café and toilets, and also has a staff workroom nearby. Watch this space…
Lucy Broadbent
Head of Information Services
Albany
I visited the Albany library this morning and was sad to see spilt coffee, gum etc on the stairwell as you go to the next level. I am a post grad student and always enjoyed studying in the library, and it has always been spotless - Could the cleaners please clean the stairwell.
I have requested the cleaners to please clean the stairs.
Regards
Amanda Cooper
Albany Librarian
Turitea
Thank you for pinning hilarious complaints to the suggestions board. Some people need to chill out! As for noise, I’ve only ever experienced inconsiderate students, never library or maintenance staff.
Thanks for all your good work.
You are welcome
Linda Palmer
Deputy University Librarian
Turitea
Have discussion room computers able to move left or right. When doing online class no option but to sit on one side of table and strain neck or possibly sit on table which I don’t want to do.
Thank you for your feedback. We designed these rooms for group use, so that a number of students can view the screen together, which it why we have mounted it on the wall, but for individual use I can see it could be uncomfortable. We’ll look into whether we can make one of the rooms more flexible.
Lucy Broadbent
Head of Information Services
Turitea
Training room has bad air flow.
It stinks of B.O. and is too hot on warm days. Maybe a fan would help?
Getting the air flow right in this part of the Library can be a real challenge, I’m sorry. We do have fans in Training Room 1, and will look into getting some for Training Room 2 (I’m not sure which room you are referring to, but they can both be hot and stuffy).
Lucy Broadbent
Head of Information Services
Turitea
In the ladies toilet on level 1, the sanitary disposal bin is placed where toilet roll is and the paper from toilet roll is touching the bin. I reckon this is not very hygienic.
Could you please instruct the cleaner to put all sanitary bins away from toilet roll holders. Put them on the other side of toilet bowl.
Thank you.
I agree. We have reported this for Facilities Management/the cleaners so hope there is a change.
Linda Palmer
Deputy University Librarian
Turitea
Oh – My! The large image of a nude man on the side of the library on my first day back studying since the late 70’s absolutely delighted me! My only complaint is that it was gone by the time I left the library...
Was this a genius piece of work by the library staff? How can I see more? I must show the grandchildren and their parents! Chaste!... I think it was.
Was there a new one this year and we missed it?
Linda Palmer
Deputy University Librarian
Turitea
To whom it may concern
Please give me a good reason why you consistently allow “maintenance” workers to make so much noise during exam time?
I thought the Library was a place for students to come and study in a peaceful environment? I mean we pay enough in fees and the least you could do is have these maintenance guys work around exam time.
Also Library staff (some of them) can be a little loud when showing people around. The entire library doesn’t need to know where to find neurology books! There is consistent noise all the time. Even on Level 3!
Can something be done here?
Cheers
Annoyed student
We are really sorry about any maintenance noise (at any time!). We do ask Facilities Management that nothing is worked on during exams (was there something during the summer semester exams?), but at other times it can be outside of our control, sorry.
Apologies also for Library staff contributing to noise levels. During orientation tours at the start of semester we really do need to speak loudly as the groups can be quite large. However, during other times we should be quieter in quiet study areas - I will send a reminder to staff to ensure this happens
Linda Palmer
Deputy University Librarian
Turitea
Your signs on 3rd floor state that “you can expect Library staff to respond to noise concerns”. What if it is Library staff that are causing noise concerns by chatting in normal voices for extended periods of time near study/work areas?
Thanks for the timely reminder – I will pass it on to staff now that semester has started as we need to support quiet study areas. There may be some noise during orientation tours, particularly when groups are large, but generally speaking we all need to help make these good places for quiet study.
Linda Palmer
Deputy University Librarian
Turitea
I am extremely frustrated that on the one day Massey Library provided extra hours for exams (Sunday 12/02/2012) someone else simultaneously decided it was a great day for a free concert in the oval.
It would have been last weekend or even next weekend as exams are only for one week, but no, it is the weekend before exams.
Because I have nowhere else quiet to study (full time worker and mum) I always use the Library in the weekends. The extra Sunday was great!! Whoever organised the even should have considered exams or contacted the Library to ask what they thought. Someone must be spoken to about this so it never happens again!!
Extreme lack of consideration and forethought!
I am so sorry that our extended hours clashed with the concert on the Oval, and completely understand how unhelpful this was for you when you relied upon the Library for a quiet place to study.
I will find out who to forward your complaint to so exam study can be taken into consideration for such events.
Thank you for your feedback.
Linda Palmer
Deputy University Librarian
Wellington
Summer school exams are coming up soon. It would be great if you can close the Library later (7pm or 8pm) for those of us who want to study in the Library.
Thanks
Thank you for your suggestion.
You may not be aware that the Library is open from 1pm – 6pm on Saturdays during summer. The extended opening hours for the summer school examinations is 1pm – 6pm on Sunday, 12 February 2012. On that weekend the Library will be open both days.
Good luck.
Christine Alexander
Acting Wellington Campus Librarian
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