Suggestion Replies

Manawatū

In the library on campus birds keep flying into the library through the windows.

I know that this is not a problem for most people, but as someone that is petrified of birds this is a serious issue when trying to relax and study.

Looking at the windows (the ones the open inwards on a curve) mesh along the top of the opening would prevent this problem.

Thanks

Thanks for letting us know about your concerns - and yes, the sparrows do like to frequent the Library spaces.  We've asked Facilities Management to look into any options that might be possible for bird control as we would like everyone to be comfortable in our spaces.

Kind regards

Heather Lamond
Associate University Librarian, Client Services

Manawatū

Why is the library only open at 10am on weekends during study week? I understand this during the semester, but during study week... ridiculous when students are frantically studying for exams.

Thanks for your suggestion.
We understand that during study for exams there is increased demand for the Library to be open longer.  During study week we do open longer than usual on Friday nights but financial constraints make it difficult to extend opening hours further.

Rest assured, we will add your comment to the data we are gathering to inform decisions about extended opening hours.

Kind regards
Heather Lamond
Associate University Librarian, Client Services

Albany

Get Mendeley Desktop on your computers. Such an easy referencing tool!!!

Although Mendeley is free software for individual use, it's a licenced product for institutional use so the University would have to pay to install it on the Library's computers.  EndNote is currently the officially-supported reference tool at Massey University, which means other reference tools are not installed on its computers.  We will provide basic support for use of Mendeley, but this doesn't extend to buying an institutional licence for it.

Tim Darlington
Digital Services Manager

Manawatū

Hello,
I am writing to complain of the noise level present coming from library staff on level three of the building. It is currently assignment season, with many students, myself included, having a number of assignments due in rapid succession. I, along with a lot of others in the community, as is seen by the sheer difficulty of finding a seat in the library to use for study and assignments, come here as it is a quiet zone we can use. I don't know about you, but to me, a quiet zone should be quiet. I am assuming it is a staff room here in level three that these noises are coming from as the culprits cannot be seen, otherwise this complaint would be made face to face. However, as i am unable to talk to these inconsiderate members of society, i am forced to write an email. This is a rubbish way to treat already stressed and disgruntled students and is unfair on us who are working hard. This needs to stop, please. Too many times have i asked library staff to lower their volume. It is, after all, a library. Please do something about it.

I am sorry that you’ve been disturbed by library staff conversation volumes (and assuming you are in the Manawatu Library this does sound like it is coming from the staffroom).  I will certainly remind the staff that students are under pressure and that, as there is no soundproofing between the staffroom and the user spaces, we need to be aware of that, so thanks for bringing this to my attention.

All the best with your assignments,

Heather Lamond
Associate University Librarian – Client Services

Manawatū

Hello

Could you look into keeping a few spare phone chargers around, possibly at the IT desk. A quick charge would have enabled me to stay longer to study.
Thanks.

Thanks for this suggestion.  We have on our list of things to look at this year options for providing charge stations for users as we totally get the need to be charged up.  Yours is a good “in the meantime” suggestion and I’ll see what might be possible.

Heather Lamond
Associate University Librarian, Client Services

Manawatū

The vending machines are killing me!! I mean the “out of order” sign is laminated for longevity. Could you pass on some suggestions to the providers. Both machines need to accept coins and cards or at least notes and coins (Library no longer breaks notes into change) and could we get some protein drinks in drink machine?

Totally agree about the need for accepting card payments on both machines and we will be forwarding your feedback to Facilities who oversee the vending machines.  We’ve also given feedback about the lack of stocking up in the snack machine so hopefully there will be improvement there and protein drinks are a good idea too – thanks!

Heather Lamond
Associate University Librarian, Client Services

Manawatū

I have concerns regarding the use of the disabled toilets on level 1. Since the computers have moved, students are using the disabled toilets much more as they are the closest to the computer room and on many occasions both been occupied when disabled people need to use them.

I'm not sure what can be done, other than signage.

It is my understanding that use of disabled access toilets is not usually restricted and there should be enough toilets available for a disabled person to only have to wait a minute or so before they can use them. We also have other disabled toilets on level 1 in the stairwell at the back of the Library.

Students who are not disabled should give priority to disabled people waiting to use the disabled toilets.

Although we could put up a sign I don’t think that would be warranted in our case (especially at the weekend).

Thanks

Leigh Bryant
Head of Lending Services

Manawatū

Get more computers! Please.

Thanks for your suggestion.  We are a bit constrained in terms of space and budget but will certainly take your feedback on board.  Did you know there are computers up on level two for use as well as in the new computer zone on level one? Both training rooms are available for your use when not being used for classes and there are ten more in the book stack area past the café on level two.  Observation over the last week says these ones aren’t in high use so you might get lucky   It is great to know you find the Library a good place to work.

Heather Lamond
Associate University Librarian, Client Services

Manawatū

Would you be able to investigate getting a Vending machine that will accept notes? It’s no longer possible to get change here and I get hungry while studying. The vending machine only takes coins and I usually don’t have any.

Thanks for this feedback.  We’ll forward your suggestion to Facilities Management who organise the vending machines for us.  I know from personal experience the drinks one takes a card so maybe that is a future thought.

Heather Lamond
Associate University Librarian, Client Services

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