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Target Audience: Massey University staff and students requiring IT-related assistance.
Note: You may wish to print and keep this page in case you need help when you are unable to access the web.
Wherever possible, it is preferred that you ring the ITS Service Desk on ext 82111.
The online request logging system, AskIT Self-Service (http://askit.massey.ac.nz), is used to log requests. AskIT Self-Service prompts for the information required to assist us in processing your request. AskIT Self-Service is available via the http://askit.massey.ac.nz website for people with Massey staff-type usercodes or usernames.
If you email or ring the Service Desk, please ensure you provide all relevant detail.
If your request is critical please log the request and then call the ITS Service Desk on ext 82111 quoting your request number. This will let ITS know that the request is critical.
To help resolve your query as quickly as possible, the ITS Service Desk often needs the following information:
Please provide as much information as you can, particularly if emailing requests. The Service Desk will ask for relevant information for requests received via the telephone. The more detail we have at first contact, the faster it can be to resolve queries or issues.
To find out what Operating System you are running:
Mac OS X:
To find the software version you are using:
Page authorised by CIO
Last updated on Monday 17 July 2017
Phone 06-356-9099 ext. 82111 (preferred method)
7:45am - 5pm, Monday to Friday
(excluding Public and University holidays)
AskIT Self-Service to log a request online (staff)
IT Services Dashboard (staff)
Please email your comments, suggestions or complaints to us at: Service.Desk@massey.ac.nz.