Password changes for Staff

As of 25 June 2012, a new security feature has been activated which will ensure that adequately secure passwords are used when logging into the Massey Network. Passwords must meet set criteria (available on the Change Network Password page) and will expire after 180 days/6 months. Staff will receive an email from the Service Desk 14, 3 and 1 day/s before their password is set to expire. If you are using a laptop, it is advised to connect to the wired network to ensure that there are no caching issues after the password has been changed.

Why was this change made?

This change was prompted after an audit by PricewaterhouseCoopers emphasised the need to improve the minimum standard for passwords used to log onto the Massey University network to reduce security risks.

Passwords will be valid for a maximum of six months and there are some new guidelines around the reuse of passwords, for example, you cannot repeatedly reuse old passwords.

Change your Massey network password

Information on changing your Massey network password can be found on the 'change your Massey network password' FAQ page.

Which services are affected?

Please see the list of affected Massey network services page.

What do I do if I can't log in or access a service on my Mac?

How does this work with my mobile phone or tablet?

After you have changed your Massey network Usercode/Username password you will need to update the stored credentials on your device in order to access the Massey wireless networks and Massey email.



Contact the Service Desk

Phone 06-356-9099 ext. 82111 (preferred method)

7:45am - 5pm, Monday to Friday
(excluding Public and University holidays)

Out-of-hours Support

AskUs Self-Service to log a request online (staff)

Full contact details

Other ITS Information

IT Services Dashboard (staff)




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