Symantec Endpoint Protection (SEP AV client)

 

Where can I get managed SEP client installation package for desktop and laptop computer?

  • Regional IT staff can find the managed SEP client installation package from following location: \\massey\disk\software\Antivirus Software\SymantecEndpointProtection\Desktop and Laptop Installer Packages\Managed SEP Client Ver12.1.1000.157\
  • For campus support, please click here to get the SEP client for Windows platform
  • For campus support, please click here to get the SEP client for Macintosh platform

How to distinguish managed/unmanaged SEP client?

After you import the communications file, and the client and the management server communicate, the notification area icon will appear in the computer's taskbar. The green dot indicates that the client and the management server are in communication with each other and the SEP client is managed. If you can’t see the green dot, it indicates that the SEP client is unmanaged.

Install SEP 12.1 on Macintosh computer

The Symantec Endpoint Protection for Macintosh client can be installed silently. This option prevents the regular Installer UI from appearing to the User and the SEP for Mac client will install according to the settings made by the Administrator. The client will install as Managed client without intervention by the User and the User will not be able to change these settings.

To install the managed SEP client  to run silently without any user interaction or alerts:

  1. Get right managed SEP client
  2. Copy the package to a Mac OS X system
  3. Open the Terminal in /Applications/Utilities
  4. In the Terminal, enter the following command: sudo /usr/sbin/installer ­-pkg <pathToPackage> -target <MountPoint>

<pathToPackage> is the path to locate the copy of the Symantec Endpoint Protection client package that was exported and copied to the Macintosh.
<MountPoint> is the volume where the package will be installed to.

As the install package requires authentication, use of sudo and an Administrator password is required to use the above Terminal command.

Migrating to the current version of managed SEP 12.1 for Macintosh

Uninstall current SEP client or third party antivirus software then install managed SEP 12.1

Install SEP 12.1 on Windows computer

Get a SEP client installation package from above location and run the .exe file. The installation is pretty straight forward and without any user interaction or alerts.

Migrating to the current version of managed SEP 12.1 for Windows

  • For earlier version of Symantec or third party version of antivirus software, uninstall then install a managed SEP client v12.1
  • For SEP v11 or newer, 
    1. Open SEP console  from system tray.
    2. Click Help, then choose troubleshooting
    3. Click import, then select right sylink.xml file.
    4. You can find sylink.xml files from following locations:
      • \\Massey\disk\software\Antivirus Software\SymantecEndpointProtection\Desktop and Laptop Installer Packages\Sylink files\Microsoft Windows Computer\Albany Staff Computers
      • \\Massey\disk\software\Antivirus Software\SymantecEndpointProtection\Desktop and Laptop Installer Packages\Sylink files\Microsoft Windows Computer\Turitea Staff Computers
      • \\Massey\disk\software\Antivirus Software\SymantecEndpointProtection\Desktop and Laptop Installer Packages\Sylink files\Microsoft Windows Computer\Wellington Staff Computers
    5. New SEP client will be put into right group after import correct sylink.xml file.

ccSvcHst.exe taking high CPU/Memory usage

Solution is an uninstall and reinstall, with the reason being that when going from previous to the current version the prior version did not get completely uninstalled.

Why it doesn't seem do anything when you execute the installation package?

This problem could be caused by a previous version of SEP has not uninstall properly. You can use the SEP CleanWipe tool to remove previous version of SEP, then run the installation package again. You can get CleanWipe tool from following location: \\massey\disk\software\Antivirus Software\SymantecEndpointProtection\CleanWipe

Contact the ITS Service Desk

Phone 06-356-9099 ext. 82111 (preferred method)

7:45am - 5pm, Monday to Friday
(excluding Public and University holidays)

Out-of-hours Support


AskIT Self-Service to log a request online (staff)

Email Service.Desk@massey.ac.nz

Full contact details


Other ITS Information

IT Services Dashboard (staff)

Forms

FAQs

Policies

ITS Site Tree


Your Feedback

Please email your comments, suggestions or complaints to us at: Service.Desk@massey.ac.nz.

Massey Contact Centre Mon - Fri 8:30am to 5:00pm 0800 MASSEY (+64 6 350 5701) TXT 5222 contact@massey.ac.nz Web chat Staff Alumni News Māori @ Massey