• Information Technology Services


    ITS is responsible for the provision, maintenance and support of information and communication technology at Massey University.

    Contact ITS

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Information Technology Services

Short URL: its.massey.ac.nz

Vision and mission

Innovative enablers of Massey University's digital future.

To deliver: A service that is timely, efficient and effective  |  Technical expertise and leadership  |  Innovative and integrated solutions  |  Secure and reliable access to information


Quick links and announcements


IT Services Dashboard

(Staff only)

Our services and related information - including availability and service levels.


Standard Operating Environment

Hardware and software at Massey

Software at home for staff and students can be found at Software at home.


Video conferencing, audio visual and multimedia

ITS is responsible for the design, provisioning and integration of all interactive technologies in ITS supported spaces at Massey University. 


Help and training

ITS FAQs, forms and information about ConnectIT, MigrateIT and training.



ITS manages the Massey communications service, which includes audio and visual communication, email and telephony services.



Our mobile services — including apps, MobilePrint and mobile phone services.


Labs and teaching rooms

Information on the general and specialist computer labs provided for teaching and learning purposes.



Security related information that is important to all Massey University staff and students

Looking for the SSS Unit?

The role of SSS is to support Student Management and related business activity, work programmes and projects

See the SSS Unit section on our web-section for more information — or to request SMS access, information from SMS and help with SMS issues



Our web services — including ShadoCMS, OneMassey SharePoint, Web addresses and hosting and domain names.

Admin systems

Services which support the administrative functions of the University — including SMS, HEMI, ManageIT, TechOne and FCMIS.


Our network services — including Firewall, Working remotely (VPN), Network access, Shared disk space and WiFi.


Our projects range in size and specification across a number of technologies, such as, telephony, computer procurement, software development, etc.

Quick links and contact

Quick links


Quick links

ITS Forms and FAQs

Contact ITS

Contact the ITS Service Desk

Phone 06-356-9099 ext. 82111 (preferred method)

7:45am - 5pm, Monday to Friday
(excluding Public and University holidays)

Out-of-hours Support

AskIT Self-Service to log a request online (staff)

Email Service.Desk@massey.ac.nz

Full contact details

Other ITS Information

IT Services Dashboard (staff)




ITS Site Tree

Your Feedback

Please email your comments, suggestions or complaints to us at: Service.Desk@massey.ac.nz.

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