Computer Lab Fault Report / Feedback Form

This form allows you to report faults or problems with the IT hardware or software in the computer labs, or to provide feedback on the computer lab facilities. When you submit this form, an email with the details provided is sent to the ITS Service Desk.

The form can also be used to provide feedback on IT facilities within the computer labs.

Please complete all mandatory fields (*) and provide as much of the other information as you can.

 

User Details
Title:
First name:
Last name:
Massey Student ID
(numeric only)
Email
Campus
Hardware Software Details
Type of Computer
Computer Name
In most cases there will be a white sticker with the computer name on the front of the computer case. The name begins with TUR, WEL or ALB, depending on the location of the lab, and is used to identify individual computers. If you cannot find the sticker on the front of the machine please provide the IT Number, which you will find on a sticker on the back of the machine e.g. ITxxxxxx.
Software Name
To find out the name of the application and the version number, start / load the application if it will load, go to the Help menu, and then select the option About.
Software Version
To find out the name of the application and the version number, start / load the application if it will load, go to the Help menu, and then select the option About.
Printer IT Number
To find out the Printer IT Number: In most cases there will be a white or clear sticker with the Printer IT number on the front of the printer case. This number is used to identify individual printers on the network.
Printer Pharos Touchscreen IT Number
To find out the Printer Pharos Touchscreen IT Number: In most cases there will be a white or clear sticker with the Touchscreen IT number underneath the screen. This number is used to identify individual Pharos devices on the network.
Details of the request / issue
Email Address

Massey Contact Centre Mon - Fri 8:30am to 5:00pm 0800 MASSEY (+64 6 350 5701) TXT 5222 contact@massey.ac.nz Web chat Staff Alumni News Māori @ Massey