SMS Support and Development Unit

Also known as SSS Unit

The SSS Unit is located at Massey University, Hokowhitu campus, Centennial Drive in the Te Ara Building.  The Unit commenced operations in June 2012 and reports directly to the Assistant Vice-Chancellor Operations, International & University Registrar.


SMS access

Complete the form below to request access to the SMS classes you require.

Complete the SMS access request form to request access.


Information from SMS

Need help or advice on running reports and getting the data you need from SMS?

Complete the Request information from SMS form.


Something is not working

Something not working as you expected or having trouble trying to do something within SMS?

Complete the Something is not working in SMS form.


Contact SSS

Contact the SSS for assistance with SMS e.g. training, support, how to’s.


Wherever possible please provide a screenshot of any error messages or of the area in SMS you need help with — this lets us quickly and easily see what's going on or the area you're talking about.

Core responsibilities

  • Improving student administration and related academic and teaching and learning processes through process changes, operational and management reporting, business change management (which is outside the scope of RAPID), routine and ad hoc reporting, organisational changes, and system development and configuration management. Quality assuring and monitoring student and related business processes against service standards and performance indicators

  • Integrity (accuracy and consistency), quality and timeliness of the Student Management System reference data and key transactional data

  • Business support, training and education on Student Management and related processes and business systems

  • SMS system access

  • The Student Management System Work Programme and alignment with the commercial SMS Project

Areas of work

  • Student Management System (enrolment, admissions, completion, graduation, student finances, student success, qualification and paper administration)
  • Process and reporting (from a technical and administrative perspective)
  • System development and integration
  • Training and support
  • Data quality and integrity
  • Student Management System work programmes

Core stakeholders

  • Student Administration
  • Academic Policy and Regulations Unit
  • College Management
  • International Office
  • Finance
  • External Relations
  • Business Managers
  • Teaching and Learning
  • Directors of Academic Programmes/Programme Directors
  • RAPID Team

About us

SSS Unit at a glance

  • Leigh Chard - Service Leader
  • Karlien Van Graan
  • Mike Gannaway
  • Rafael Cardoso

Contact SSS

Contact the SSS Unit

06-356-9099 ext. 82111 (ITS Service Desk)

7:45am - 5pm, Monday to Friday
(excluding Public and University holidays)

If you need to follow up on a request or fault logged with the SSS Unit — please contact the ITS Service Desk via phone. They'll update the request and let us know you've called.


Your Feedback

Please email your comments, suggestions or complaints to us at:

Massey Contact CentreMon - Fri 8:30am to 5:00pm0800 MASSEY (+64 6 350 5701)TXT chatMyMasseyStaffAlumniNewsMāori @ Massey