Support and FAQs

Servicing and repairs

Technical support for computer hardware must be requested via the Service Desk. More information on warranty and non warranty repairs including quotes for repair can be found at Servicing and repairs.


Frequently Asked Questions

What's new in iOS

iOS 9 is full of enhancements you’ll appreciate every day. Your apps become more essential. New multitasking features on iPad make you even more productive. Siri can do more than ever, and new proactive suggestions help you get things done before you ask. Learn more

How to take a screenshot

You can capture the screen on your iOS device using the Sleep/Wake and Home buttons. Learn more

Update the iOS software on your iPad

iOS software updates introduce new features that let you do even more with your iPhone, iPad, or iPod touch. Be sure to keep your devices up to date so that you don't miss out on the latest features. Learn more

Forgot your iPad passcode?

If you enter the wrong passcode in to an iOS device six times in a row, you may be locked out and a message will say that your device is disabled. Learn more

Contact the Service Desk

Phone 06-356-9099 ext. 82111 (preferred method)

7:45am - 5pm, Monday to Friday
(excluding Public and University holidays)

Out-of-hours Support

AskUsSelf-Service to log a request online (staff)

Full contact details

Other ITS Information

IT Services Dashboard (staff)




ITS Site Tree

Massey Contact Centre Mon - Fri 8:30am to 5:00pm 0800 MASSEY (+64 6 350 5701) TXT 5222 Web chat Staff Alumni News Māori @ Massey