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Target Audience: Massey staff
The Standard Operating Environment (SOE) is defined as a set of approved standard hardware, software, operating systems and configurations that are supported by ITS.
Massey University Information Technology Services (ITS) support staff maintains a Desktop Standard Operating Environment (SOE). The Standard Operating Environment (SOE) is designed to ensure that the large number of desktop and notebook computers provide the necessary ICT functionality to staff and students; can be imaged, maintained, updated, audited and repaired by Information Technology Services (ITS) staff in a manner that improves availability and reliability, with a minimum disruption to staff and students; and at a cost that is appropriate to the University.
The delivery of the Standard Operating Environment (SOE) to client computers is facilitated by the utilisation of automated deployment and management tools. The expanded use of automation tools across all levels of Information Technology Services (ITS) infrastructure, systems and services is designed to minimise support costs.
As part of its objective to provide cost effective and efficient management of ICT resources, Information Technology Services (ITS) maintains a Standard Operating Environment (SOE) comprising a preferred minimum specification of hardware and software products, configurations and management tools.
The full Standard Operating Environment (SOE) Guideline can be viewed at SOE Guideline.
This guideline outlines the scope and approach to the Computer Desktop Standard Operating Environment (SOE) implemented by Massey University.
Target Audience: Massey University staff
Information Technology Services (ITS) provides operational, systems, management and maintenance support for multi-user workstations/servers owned by departments. Many departments lack either the resources or expertise needed to support multi-user systems — Information Technology Services (ITS) have or are able to outsource both. In many cases this service will be more cost effective than a department attempting to provide or develop their own.
For information on Information technology Services (ITS) hosted departmental servers, see Departmental servers. If Information Technology Services (ITS) is not able to facilitate your server request or you would like to host the server yourself — an Exception request should be made.
Printing services are available to staff and postgraduate students who are registered on the Massey network with a user code. Undergraduate and postgraduate students using a Student ID have automatic access to printing services in the computer labs.
More information about printers and the printing service, including connecting to a printer — can be found under FAQs, printing.
Use the toolkit to register equipment, query the equipment database and view servicing, repair and disposal information.
Computer hardware and equipment must be registered on the Massey wired and MUStaff wireless networks.
Target Audience: Staff and Postgraduate students with a user code
Equipment must be registered to access the Massey wired and MUStaff wireless networks and related infrastructure. Personal equipment used when working from home via Virtual Private Network (VPN) must also be registered.
The MigrateIT Service is a file copying process that can help you when moving to another/new PC. MigrateIT scans the local hard drive then copies selected files and documents and stores them temporarily on a network server. Once this has been completed the files can be reviewed and; if required can be restored onto a network shared drive or your new PC.
Technical support for computer hardware must be requested via the ITS Service Desk. More information on warranty and non warranty repairs including quotes for repair can be found inside.
Information on the disposal process can be found inside, including objectives, procedure, process and what happens to disposal equipment.
A charge for disposal applies where a machine is not picked up with new machine delivery.
Page authorised by CIO
Last updated on Monday 17 July 2017
Phone 06-356-9099 ext. 82111 (preferred method)
7:45am - 5pm, Monday to Friday
(excluding Public and University holidays)
AskIT Self-Service to log a request online (staff)
IT Services Dashboard (staff)
Please email your comments, suggestions or complaints to us at: Service.Desk@massey.ac.nz.