Dispute Resolution Procedures at Massey University

Conflict is an inevitable feature of living and working in an organisational community. When differences arise the University currently has a number of processes in place for handling these. The University is committed to early, informal and consensual dispute resolution whenever possible.

The need to identify the type of dispute and to refer it to the appropriate person and process is crucial to early and effective resolution.

This information clearly outlines the dispute resolution options available at Massey University for staff and students and provides for ‘identification’ of the nature of the dispute and appropriate forum for the early and effective resolution of the dispute.

The flowcharts below are split into staff and student disputes and are designed to assist those with a dispute in selecting the correct forum for dealing with the problem.

All options by nature of dispute

TYPE OF DISPUTE

POTENTIAL PROCESS(ES) FOR RESOLUTION

KEY PEOPLE INVOLVED

      1 

Student Grievances (Academic)              

2

Research Related

  • AVC Research, Academic and Enterprise
  • Director Ethics
  • Director Research Operations
  • Vice-Chancellor

3

Disciplinary (Student)

  • AVC Research, Academic and Enterprise (Disciplinary Committee of Council)
  • PVC
  • Proctor/Academic Integrity Officer
  • For PhD student related: Chair of the Doctoral Research Committee (DRC)

4

Employment Related

  • Mediation
  • Performance and Discipline Process
  • Options under Employment Relations Act 2000

5

Interpersonal Affecting Workplace             

6

Harassment:

Staff/Staff;

Staff/Student;

Student/Student

- Statutory Framework

- Human Rights Act               

- Employment Relations Act

In accordance with the Harassment and Discrimination at Work Policy for staff, informal and formal processes for resolution could include:

  • Self-help
  • Managerial Assistance
  • EAP Services
  • Mediation
  • Formal Complaint process
  • Performance and Discipline Process
  • Options under Employment Relations Act 2000

For students requiring further information on how to deal with harassment at Massey, please visit the following webpage: Resolving Student Harassment

Staff Related:

Student Related:

If student is a PhD candidate, then the Chair of the DRC will be involved.                                              

7

Residential Disputes

  • Investigation
  • Adjudication
  • Residential Manager (or equivalent)
  • Appropriate Campus Registrar

8

Service Complaint

Determined by the nature of the dispute

Appropriate Campus Registrar

9

Student to Student Disputes

Determined by the nature of the dispute

Student Associations Advocacy Procedures


A: Academic and Professional staff

What to do if you have a dispute:

TYPE OF DISPUTE

KEY PEOPLE INVOLVED

REFERENCES

Employment related

  • Line Manager (HOD, HOS, HOI, PVC, AVC); and/or
  • HR Advisors and Employment Relations Team - People and Organisational Development; and/or
  • Your Union Representative (if you are a union member) and/or
  • Mediation Services

Interpersonal but affecting work

  • Line Manager (HOD, HOS, HOI, PVC, AVC); and/or
  • HR Advisors and Employment Relations Team - People and Organisational Development; and/or
  • Mediation Services
  • Dispute Resolution Advisor

Breach of Human Rights Legislation (e.g. racial or sexual harassment)

  • Line Manager (HOD, HOS, HOI, PVC, AVC); and/or
  • HR Advisors and Employment Relations Team - People and Organisational Development; and/or
  • Your Union Representative (if you are a union member); and/or
  • Massey University Harassment Contact Network

Research related

Academic Leadership or AVC Research, Academic and Enterprise

Code of Responsible Research Conduct and Procedures for dealing with Misconduct in Research

Student misconduct

  • Proctors or College Academic Integrity
  • Officer/Disciplinary Committee or
  • AVC Research, Academic and Enterprise
  • Relevant PVC
  • If student is a PhD candidate then the Chair of the DRC will be involved.

Student Disciplinary Regulations

Process for complaints of student misconduct affecting staff

Service complaints

Appropriate service complaint protocol or Office of the Campus Registrar

 

Please contact the HR Helpdesk if you have any questions regarding the table above or require assistance with the identification and referral of staff related disputes.

B: Students

For further information on what to do if you are a student and have a dispute, please click here

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