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We need to know if you are not satisfied so that we can improve our service.
We are committed to treating complaints seriously and to responding promptly and fairly. Every complaint is an opportunity to look carefully at how we do things and to see if we can improve the way we provide health care.
In investigating the complaint our aim is to achieve a mutually satisfactory conclusion and, where appropriate, take action to ensure the situation does not arise again.
It is helpful if complaints are received as soon as possible after the event.
Your complaint will not affect your treatment.
If you are unhappy about how you were treated:
The complaints officer will assess the complaint thoroughly and communicate with you on how best to resolve the issue.
The Health and Disability Commissioner
PO Box 1791
Ph: 0800 11 22 33
The Medical Council
PO Box 11 649
Ph: 04 384 7635
For matters where you feel privacy has been breached:
The Privacy Commissioner
PO Box 466
Ph: 0800 803 909
If you want support to do this, there is a free advocacy service to help you. Phone the Office of the Health and Disability Commissioner, 0800 11 22 33 or
The Health and Disability Advocacy Service
PO Box 1791
Ph: 373 1060
Everyone using a health or disability service has the protection of the Code of Health and Disability Services Consumers' Rights. A copy of the code is displayed and is available for you on request.
Page authorised by Albany Regional Registrar
Last updated on Friday 03 February 2017