CROW (Counselling Resources on the Web)

Communication

As well as enhancing the quality of relationships, an understanding of communication skills is essential in all professional careers as well as in flatting, teamwork and personal happiness and success.

• How to be assertive
• Listening
• Conflict resolution
• Dealing with anger

External resources

• Toastmasters NZ offers programmes on public speaking 
• Check out the virtual pamphlet collection on Assertiveness and Anger compiled by Dr Bob at the University of Chicago
• The Cambridge University Counselling Service provides information on Assertiveness and Anger
• For more tips and links to information on Assertiveness Skills from the UK  

Resources in other languages

• Te ata whakarongo (Listening) (0 KB)  (Te Reo Maori)

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Last updated on Friday 28 January 2011