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All health information is kept on a secured medical database.
All counsellors keep written records. These are kept in a locked cabinet. The notes are confidential and may only be seen by the counsellor's supervisor, or other counselling staff if there are safety issues to be considered. You may ask to see these at anytime or have a copy of them if you wish. They remain the property of the counsellor and once counselling has stopped they are stored.
If you would like to give feedback both positive and negative, or you have a concern about any aspect of the counselling you have several options:You may -
As an agency we believe that feedback is important way of assessing, evaluating and changing the service to better reflect your needs. It is also one way of maintaining professional and ethical standards for counsellors. In all cases the feedback or concern will be responded to as quickly as possible.
Appointments are preferred to avoid waiting, unless the visit relates to an urgent matter.
In Auckland there is no charge for PHO enrolled patients (except possibly a small charge for materials) but there is a small charge for staff or those not enrolled (refer to Costs). For more information on Palmerston North Health and Counselling Centre, please refer to eligibility criteria and costs.
In Wellington there is a small charge to see the nurse.
Yes, all campuses have female doctors.
Yes usually, depending on medication and when last seen by our doctor for the same medication. Please phone the centre in your own area.
Yes we do
There is no X-ray facility but our nurse offers laboratory facilities which are free - except for immigration blood tests for all campuses.
In Albany, we have a counsellor who speaks Mandarin and a Doctor who speaks Cantonese. There is no Chinese speaking staff in Palmerston North and Wellington, however under certain circumstances, a translator can be arranged.
Application forms are available on all campuses which you will need to complete and forward to Work and Income.
Refer to the schedule of costs in the respective regions:
You can contact us directly/self refer. It is preferable to make a booking in advance.
In Albany, there is a physiotherapist situated in the Recreation Centre. Prices vary depending on whether ACC (ask to see the charges sheet).
In Palmerston North, there is a physiotherapist in the Medical Centre. Contact the centre for costs, phone 06 350 5533
In Wellington, the Willis Street Physiotherapy have a clinic on the 3rd floor of the Student Services Building, Wallace Street.
If you require urgent medical care or accident/emergency care outside of our hours (8.30am 5pm) you will need to visit an Accident & Urgent Medical clinic or Hospital in your local area. You can find listings of these in the front of your telephone directory. Be aware that at some of these clinics they will charge considerably more than at our centre even with a Community Services card.
Page authorised by Wellington Regional Registrar
Last updated on Tuesday 22 August 2017