Accommodation , Ngā whare noho

Massey Halls and COVID-19

Frequently-asked questions

What happens if there are cases in Accommodation?

If you let us know that you are a case you are given the option to isolate at home with family or isolate in Accommodation. Sometimes it is unavoidable that a resident with COVID-19 will be identified, however your privacy and confidentiality should be maintained as much as is reasonably practicable.

If you are positive, isolate for 7 days. After your initial RAT test if you have no new or worse symptoms you can leave isolation after 7 days and no additional test is needed.

What if I am a household contact?

A 'household contact' is someone who lives with a person who is positive for COVID-19 in:

  • A flat type arrangement, eg apartment, with separate bedrooms, but shared living spaces.
  • In a Halls of Residence, if you have had an extended period of time unmasked with the person who has tested positive, or have spent one night or a day in close proximity with this person - unmasked.

If you are a household contact, self-isolate from the same day the person with COVID-19 tests positive or is notified as a probable case until they complete 7 days of isolation

You need to get a test for COVID-19 on day three, and on day 7 of the isolation period, or sooner if you develop symptoms. You do not need to restart your isolation period. You can complete your isolation at the same time as the first person in your household who had COVID-19 if your day-7 test was negative, or you have no new or worsening symptoms.

Record your RAT test

What happens if I want to self-isolate in Massey Halls?

If you choose to self isolate in our halls, you must call our staff member on duty and let us know.

  • This means isolating away from others, having no physical contact with others, and not sharing items. You must self-isolate in your bedroom, and only use the bathroom that has been designated to you. Wipe down with cleaning product all surfaces in the bathroom after use (sink, taps, toilet roll holder and flush, shower head and all handles touched).
  • If you are living on a floor within a hall or in an apartment it could be that the whole floor/apartment may be in isolation together. Or we may need to move you to another room. Our team will check self isolating residents by phone regularly.
  • Each hall has a designated area for isolating residents to get fresh air. You must go directly there wearing a mask, outside of peak times, and have no contact with others.
  • If you are on a catered meal plan we will organise meal delivery to your room. If you are in self-catered accommodation let us know if you would like to be added to a meal plan and we can arrange this and charge to your account. We have protocols in place for contactless meal delivery.
  • Use your house group chats or buddy system to organise contactless deliveries outside your room.

What happens if I want to self-isolate at home?

If you choose to return home to isolate, you must call our staff member on duty. Please ensure you hand your keys in to reception before you leave. Once we receive your keys we can put a hold on your accommodation account for your isolation period.

  • You must not take public transport. You cannot travel home if you need to travel inter-island or stay somewhere overnight.
  • If you take your own car you must drive straight home without stopping. You will need to think about things like supplies you might need for the journey home to reduce the number of stops made. This includes supplies to treat symptoms, and re-fuelling – you should only stop at contactless petrol stations.
  • If you need someone to collect you, only one individual (driver) should collect you, in order to minimise contact. Masks must be worn by both parties and you must sit in the back of the car behind the passenger seat to physically distance yourself as much as possible. If possible, windows should be opened to allow for ventilation.

What does it mean for other residents?

Particular challenges of COVID-19 for other residents may include the possibility of sharing a bathroom with a case, or an isolation period if they become a 'household contact'. You may have to join a bubble. We will ensure there are adequate hygiene supplies and regular cleaning of bathrooms. We follow Ministry of Health guidelines and have protocols in place for cleaning.

Do I have to wear a mask?

Masks are required in communal areas and when out and about, in the same way all New Zealanders are asked to do so. They are not required to be worn when inside your room. You need to ensure you have enough masks for your personal use.

QR scanning

QR code signage is on all accommodation buildings, university buildings, and various places throughout campus. Residents will need to scan in as they enter different buildings and locations.

What happens with having meals in dining halls, or gathering in communal spaces?

We work within government guidelines under the protection framework traffic light system. This could mean at times we may have to allocate meal timeslots for each hall. We will update you on any changes.

Will events still happen?

We will continue with our Residential Life programme in line with government regulations. Masks are to be worn.

Be prepared

We are working in real time moving as agile as we can in this changing environment. It is important you put together a wellness kit, including:

  • 3 months’ supply of your regular medications (GPs may have reduced capacity for reviewing prescriptions).
  • Facemask.
  • Hand sanitiser.
  • Glove.
  • Tissues.
  • Rubbish bags.
  • Cleaning products (surface wipes.
  • Thermometer.
  • Oxygen pulse monitor.
  • Ibuprofen.
  • Nasal spray.
  • Throat lozenges.
  • Cough medicine and vapour rubs.

And last but not least, don’t forget to purchase some things you enjoy – books, puzzles, arts & crafts, video games etc. Things that will keep you busy if you have to isolate so you don’t get bored.

Wellbeing support

All residents are encouraged to reach out to wellbeing support options:

  • Keep in touch with your friends and other residents virtually.
  • Massey’s student counselling team can provide support by phone or Skype.
  • Helpline by calling or texting 1737. It's a free service available 24/7.
  • TalkCampus, a free 24/7 mental health support app. The online global mental health support network allows students to access online support from anywhere, at any time, for as long as needed. Download this free app:
  • MyHub offers wellbeing advice and activities.

Kia kaha, kia māia, kia manawanui.