Exams, assessments and impaired performance
Our academic teaching teams have removed many examinations, and have moved as many assessments as possible so they can be completed off campus.
We recognise COVID-19 has impacted nearly every component of daily life and staff are committed to try and help you as much as they can. Your course teams will be in touch with more specific details about your courses through Stream.
Flexible learning environment/virtual desktop access
Please see the Instructions on how to access our Flexible Learning Environment/Virtual Desktop document for help with accessing Massey systems.
Online learning support
Contact your course coordinator via Stream if you need any help with online learning. Academic support services remain available for all our students, including online appointments and assignment pre-reading service.
Do you feel your study has been impacted by COVID-19?
If you have been impacted by COVID-19 and are struggling with your study, we encourage you to consider the various academic supports such as study extensions which may allow you to continue your study. If you are considering withdrawing from your course or courses:
- This may impact your StudyLink funding (eg StudyLink allowance)
- There may be issues related to academic progress and time to programme completion rules
If you have considered the above and explored all of your options and would like to proceed with withdrawing from some (or all) of your study, please go to the student portal. If you feel that your situation would be considered to be exceptional circumstances, you may consider applying for a Fee Appeal. Please go to 'Fees and finance' section to 'Apply for fee appeal'.
Consideration of your fee appeal will be on the basis of:
- Your personal situation
- Whether it would be considered to be unforeseen
- Your statement within the Fee Appeal form
- Information which supports your position
Appeals will be processed within 4-6 weeks. An approved fee appeal will mean a credit of your tuition fees for the course(s) you withdraw from.
This credit is returned in the same way in which it was paid (eg to third parties such as StudyLink/Fees Free/Sponsor, if relevant). If you personally paid your fees, then the credit will sit in your Massey Student Account and will be available to use for future study or you may request a refund by emailing ARStudents@massey.ac.nz.
Online delivery of your courses should continue largely unaffected if all goes as planned. However adjustments may be required if COVID-19 strongly impacts university staffing. If you need support, please contact the university.
Please visit the Massey University Library page for COVID-19 library updates.