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The Ministry of Education has advised staff and students from New Zealand tertiary institutions who may be at risk of exposure because they have recently been to China, or have been in close contact with someone confirmed with the virus, to delay the start of their study or work year for 14 days and voluntarily stay away. For more information on what that means, visit this page.
For the most up to date health information please see the Ministry of Health website.
If you are selecting courses in your online portal and still intend to come to NZ, you may remain in the internal offering of the relevant course. Additional online materials may be available on Stream for you to access.
When you arrive in New Zealand you may continue your qualification in the face-to-face classes.
In some cases, a particular course cannot be completed online and you will be encouraged to switch to an alternative course.
Please contact the National Contact Centre on +64 6 350 5701 to speak to our staff about your study options.
请致电梅西National Contact Centre：+64 6 350 5701和我们的员工讨论你的学习选项。
The Massey Digital Innovation Team has undertaken work to improve the stability of Stream (Massey’s online learning environment) in China for this period.
Please be assured that we are working on multiple options to help alleviate this experience. Please continue to use Stream by trying to log on multiple times and at different times of the day to gain access while we work on improving this connectivity for you.
If you are a student affected by the coronavirus situation, we are offering flexibility with admission and enrolment dates.
We know this has affected many of our students and we want to reassure you that we are doing everything we can to help you to continue with your studies. Massey University has world-class online learning facilities, and you may be able to continue your studies off-campus. Please contact the National Contact Centre on +64 6 350 5701 to speak to our staff about your study options.
我们知道这已影响到我们的很多学生，我们想向您保证，我们正在尽最大的努力帮助您继续学习。梅西大学拥有世界一流的在线学习设施，您可以在校外继续学习。请联系梅西 National Contact Centre 新西兰地区请拨打0800 Massey(627 739) ，新西兰以外地区请拨打+6463505701讨论您的学习选择。
Online learning undertaken as a result of disruption to study due to the coronavirus outbreak will be approved by the Chinese Education Authorities and will not impact the recognition of your qualification, obtained at Massey, on your return to China.
The Chinese Education Authorities have confirmed this approval for online learning applies to a maximum of four undergraduate courses and postgraduate courses up to a maximum of 60 credits, selected for the Semester One study period only (from Feb – July 2020).
If Campus Books have a firm order for a hard copy textbook and the publisher has an ebook version then Campus Books can seek permission for the student to access the ebook version until they are able to collect the hard copy textbook.
You will need to see a doctor in your local area. New Zealand doctors cannot send prescriptions overseas.
Yes, Orientation Week, including International Registration and Welcome on all our campuses, is going ahead as planned. Students who are enrolled can also access our online preparation course Getting Started which is available on Stream.
Yes – as the risk of exposure is low (no current cases in New Zealand), there is no immediate or serious threat to health or safety. All students who are at high risk of having been exposed to the coronavirus are required to self-isolate for 14 days. For more information on who is considered high risk please visit this page.
Public facilities are cleaned regularly as usual. Massey is liaising with cleaning contractors about further protocols which can be put in place when necessary.
Student visa holders or applicants who have more questions should contact Immigration New Zealand about their situation.
A number of students hold visas with travel conditions indicating a date that they must enter New Zealand by and have been concerned that, due to the travel restrictions, they may miss that date. To help facilitate individuals in this situation, Immigration NZ has decided to extend the “first entry before” date on all student visa holders affected by the travel restrictions. More details will be released about this process on the Immigration New Zealand website.
Returning students can commence study online from offshore. Please make sure you contact the National Contact Centre to discuss your study options.
返校学生可以从海外开始在线学习，请确保您与梅西National Contact Centre联系，讨论你的学习选项。
If your 2019 visa (valid to 31 March 2020) expires before you can travel back to New Zealand, you will need to apply for a new student visa. We will provide further advice about renewing your visa if the restrictions continue into March 2020.
If you are a new student, your Studentsafe inbound policy becomes effective 31 days prior to your course start date. You will be covered for Semester One programmes that commence on 24 February, but if your programme commences after this date, you are unlikely to be covered.
If you are a returning student who was insured in the preceding semester and are continuing with your studies, you are likely to have continuous cover as long as you are enrolled. More information is available on the University’s Studentsafe Insurance page.
The coronavirus was recognised as a global emergency on 30 January 2020. From this date, if you depart your home country you will not be covered for insurance claims relating to coronavirus matters.
If you have an active Studentsafe inbound policy and wish to discuss a claim or how this applies to your situation, contact Studentsafe directly.
Telephone 电话: 0800 486 004 or +64 9 488 1638
Email 邮件: firstname.lastname@example.org
If you have a confirmed place in Massey University accommodation for 2020 and are not impacted by the travel restrictions currently in place, you can move in and should arrive as expected on or before February 16.
There will be flexibility given to students in Massey University student accommodation or homestays to manage the impact of the travel restrictions and health advice received. This includes assistance with late arrivals, withdrawals and the need for isolation. Please contact email@example.com if you need further assistance with your situation.
If you know that you will need to self-isolate on arrival, or if you would like to check if you need to self-isolate, please contact firstname.lastname@example.org urgently so we can plan for your arrival.
On arrival all residents will be asked to complete a Travel Declaration Form. If, following the completion of the form you are identified as needing to self-isolate, you can stay in your student accommodation and the residential staff will assist you with food and extra cleaning. Those in might be asked to move to a different area of the accommodation and/or to use specific bathroom facilities.
According to the New Zealand Ministry of Health, you do not need to self-isolate just because someone is self-isolating in your student accommodation or homestay. Those in self-isolation should minimise close contact with others, but self-isolating students are not quarantined and are able to spend time outside their bedrooms.
The Ministry of Health recommends those in shared living situations should not share dishes, drinking glasses, cups, eating utensils, towels, pillows, or other items. After use, the self-isolating person should wash these items thoroughly with soap and water, place them in the dishwasher for cleaning, or wash them in a washing machine. Please note that the Ministry of Health has said that only those people who have travelled to mainland China need to self-isolate, not any other people who they may be living with.
Massey University will assist you in your search for alternative accommodation. Please contact the email@example.com to discuss your options and receive support.
Good hand hygiene and cough etiquette - maintain distance, cover coughs and sneezes with disposable tissues or clothing, and wash hands before touching your face or eating.
Aside from medical providers treating ill patients, there is no need to wear a face mask. If ill, and potentially exposed to the virus, a mask should be worn until assessed by a medical practitioner.
Students who have a compromised immune system should seek advice from their medical treatment provider that is specific to their situation and needs. Once that advice has been received, contact the National Contact Centre on +64 6 350 5701 and they will then work with you to find any reasonable adjustments that can be made to your study arrangements.
免疫系统受损的学生应向他们的医疗服务提供者咨询有关其具体情况和需求的建议。收到建议后，请致电+64 6 350 5701与梅西National Contact Centre 联系，然后他们将与您一起寻找可以对您的学习安排进行任何合理调整的方法。
Self-isolation has been defined by the Ministry of Health as taking simple, common-sense steps to avoid, as much as possible, close contact with other people. This means avoiding face-to-face contact closer than one metre for more than 15 minutes. In a university setting this means classes, exams, orientation, the gym, meetings, church or the dining hall.
It is important that those self-isolating cover their mouth and nose with a tissue when they cough or sneeze. Used tissues should be thrown away in a lined trash can and hands should immediately be thoroughly cleaned. This also means using soap and water and washing for at least 20 seconds. Alternatively, students can use a hand sanitiser if soap and water are not available and if hands are not visibly dirty. The Ministry of Health suggests frequent hand washing and avoid touching eyes, nose, and mouth with unwashed hands. Those who are self-isolating should get a friend, family member, or delivery services to carry out errands like supermarket shopping on their behalf. Full and up-to-date information on self-isolation is available on the Ministry of Health website.
Some students may need to travel by plane, train or bus across New Zealand upon arrival. The Ministry of Health has recommended that people minimise their use of public transport, taxis, or ride sharing apps like Uber and avoid crowded public transport, especially during rush hour. If your travel is urgent, or necessary to get to your accommodation, the Ministry of Health recommends that where possible people sit in a window seat, in a row by themselves. During travel they recommend people use hand sanitiser regularly and that the traveller covers their mouth or nose if they cough or sneeze.
Self-isolating can be stressful, and people can feel lonely. The Ministry of Health recommends sticking to a routine such as having regular mealtimes, bedtimes and exercising. They also suggest those self-isolating reach out to their usual supports, like family and friends. Those living with people who are self-isolating should be considerate of the person’s feelings and mental wellbeing, remembering they are not in quarantine and should not be ostracised.
Our Student Counselling team are also available to provide support via telephone or Skype. People can also to talk with a trained counsellor by calling or texting 1737 from New Zealand – free, anytime, 24 hours a day, 7 days a week.
Please contact firstname.lastname@example.org
Page authorised by Corporate Communications Director
Last updated on Wednesday 26 February 2020