Our Wellington and Manawatū campuses are open, Auckland remains closed at AL3. More information.

Financial assistance for students

Emergency COVID-19 Hardship Grants and Technology Loan Grants attract unprecedented demand  

A team of more than 30 support staff are working through assessing the applications and making contact with eligible applicants. To be eligible, you must be enrolled in semester two, 2021, or double semester 2021, and be studying in New Zealand.   
Eligible students can expect a phone call from a support person within five to seven working days of submitting their application. If you miss the call, a second call will be made and a voicemail message will be left. You will then receive an email with instructions on how to contact your support person. 
Approval for any grant cannot occur until a support person has connected with you.  
When an application is approved, you will receive a notification in the student portal and be asked to log into the portal to accept the grant and add your bank account details and/or accept the lease agreement for the device package. Payments will then be paid out the next business day.  
Approved technology loans will be dispatched to you the next business day. However, due to courier demand the gear may take a number of days to arrive. 

We understand that the current changes in COVID-19 alert levels will be placing strain on the financial situations of our students. To provide some relief to those in need, we have opened applications for an Emergency COVID-19 Hardship Grant and an Emergency COVID-19 Technology Grant.

The Emergency COVID-19 Hardship Grant application is available in your student portal. The grant offers current students temporary financial assistance of up to $600 and is open to internal and distance students (international and domestic) who are studying full or part-time in New Zealand. The grant is for those students who are experiencing financial challenges as a result of the current COVID-19 alert level changes. These funds can be used towards basic living costs or access to the Internet.

We will also be assisting students who need access to a device by opening a device loan scheme. Those who are awarded the grant can borrow a laptop/mouse and headphones which will be supplied to them at home. To access this scheme, apply for the Emergency COVID-19 Technology Grant in your student portal.

As we know that these financial challenges are often coupled with other stressors, we will be ensuring you are connected to a support staff member as part of the grant application process. Students can apply once for both the Hardship and Technology grants.

Technology Loan Grants FAQ

How do I put Office 365 onto my new laptop?

Log into Stream using your Student ID and password. The link you need is on the Main Dashboard when you first log in. It is in a block on the left-hand side of the page.

How do I access a particular piece of software to assist with my studies?

  • Go to remote.massey.ac.nz, and click on VMware Horizon HTML Access. 
  • Enter your student ID and password. Click Login
  • Once logged in, click on General Labs. You will then be logged into the lab environment. 
  • To find the software that you are after, click on the Start Menu.

I have received a laptop, mouse and headset as a result of applying for a COVID-19 Technology Loan Grant. When will I have to return them?

Students may keep the devices until the end of Semester Two 2021 to assist them to complete their studies. We will be contacting students at that time to arrange the return.

What if I need the device for longer?

At the end of Semester Two, you will have an opportunity to advise us of your particular circumstances. Loans may be extended on a case-by-case basis.

How do I return my laptop, mouse and headset?

Please return the devices:

  • In person to Information Commons at your nearest campus library
  • by courier to Information Technology Services, Riddet Road Turitea, Massey University, Tennant Drive Palmerston North 4410.

Use the packaging that the devices came in to protect them from damage, or repackage them carefully.

Who do I contact for support?

These are not University-supported devices but there is a lot of information online that will help with common issues.

Those students who have access to campus can also visit the Information Commons at their closest campus library for advice.

What happens if the laptop is damaged?

Please advise the University as soon as possible of the damage and how it occurred.

What happens if the device has been stolen?

Please advise the University as soon as possible of the theft.

Building your financial resilience

COVID-19 has highlighted the precarious state of many New Zealanders’ finances and the need to build financial resilience. This is key to long-term financial security and we want to help all our students manage their money better. In collaboration with university’s Fin-Ed Centre (Financial Education and Research Centre), all Massey University students now have access to a comprehensive financial skills training course at no cost. This is available on Stream for you to access and work your way through at a time that suits you best.