Journal
Ghafoor, S., Grigg, NP., & Mann, R. (2022). An investigation of designing, developing and modifying business excellence frameworks.
Measuring Business Excellence. 26(4), 397-416
[Journal article]Authored by: Mann, R.Read Online:
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Ghafoor, S., Mann, RS., & Grigg, N. (2021). The strengths and opportunities for improvement of the Baldrige Performance Excellence Program.
Quality Management Journal. 28(3), 128-144
[Journal article]Authored by: Mann, R.Read Online:
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Malik, R., Mann, R., & Knapman, R. (2021). Rapid benchmarking: the case of a multinational dairy company.
Benchmarking. 28(3), 1031-1058
[Journal article]Authored by: Mann, R.Read Online:
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Ghafoor, S., Grigg, NP., Mathrani, S., & Mann, R. (2022). A bibliometric and thematic review of business excellence journal papers from 1990 to 2020.
Total Quality Management and Business Excellence. 33(3-4), 355-387
[Journal article]Authored by: Mann, R., Mathrani, S.Read Online:
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Al Nuseirat, AA., El Kahlout, ZM., Abbas, A., Adebanjo, D., Punnakitikashem, P., & Mann, R. (2019). An analysis of a structured benchmarking project: The case of Dubai Electricity and Water Authority’s benchmarking project.
Benchmarking. 26(5), 1431-1450
[Journal article]Authored by: Mann, R.Read Online:
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Adebanjo, D., Mann, R., Mohammad, M., & Bareduan, SA. (2019). A study of the activities and impact of the Asian Productivity Organisation (APO).
International Journal of Productivity and Performance Management. 68(2), 262-275
[Journal article]Authored by: Mann, R.Read Online:
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Mann, RS., Adebanjo, D., Abbas, A., El Kahlout,, Z., & Nuseirat, A. (2018). Investigating a coordinated program of benchmarking projects for 13 government organisations: The case of Dubai..
TQM and Business Excellence Journal.
[Journal article]Authored by: Mann, R.
Mann, RS. (2017). Sustaining Business Excellence at
Organizational and National Levels.
Quality Management Forum. 43(2), 4-5
[Journal article]Authored by: Mann, R.
Mann, RS. (2017). Sustaining Business Excellence at Organizational and National Levels.
The Quality Management Forum. 43(2), 4-5
[Journal article]Authored by: Mann, R.
Wagner, JP., Grigg, N., Mann, R., & Mohammad, M. (2017). High task interdependence: Job rotation and other approaches for overcoming ingroup favoritism.
Journal of Manufacturing Technology Management. 28(4), 485-505
[Journal article]Authored by: Mann, R.Read Online:
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Malik, R., Mann, RS., & Grigg, NP. (2016). Benchmarking in Educational Systems.
e-Quality Edge, Professional journal of the South African Quality Institute (SAQI). (201), 2-5
[Journal article]Authored by: Mann, R.
Tickle, M., Mann, R., & Adebanjo, D. (2016). Deploying business excellence – success factors for high performance.
International Journal of Quality and Reliability Management. 33(2), 197-230
[Journal article]Authored by: Mann, R.Read Online:
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Mann, RS. (2015). The history of benchmarking and its role in inspiration.
Journal of Inspiration Economy. 2(2), 131-143 Retrieved from http://journals.uob.edu.bh/
[Journal article]Authored by: Mann, R.Read article at Massey Research Online:
Adebanjo, D., Tickle, M., & Mann, RS. (2015). Strategies for successful business excellence adoption.
International Journal of Management and Applied Science. 1(11), 107-111
[Journal article]Authored by: Mann, R.Read Abstract:
Adebanjo, D., Tickle, M., Laosirihongthong, T., & Mann, R. (2015). A study of the use of business improvement initiatives: The association with company size and level of national development.
Production Planning and Control. 26(7), 507-524
[Journal article]Authored by: Mann, R.Read Online:
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Tickle, M., Adebanjo, D., Mann, R., & Ojadi, F. (2015). Business improvement tools and techniques: A comparison across sectors and industries.
International Journal of Production Research. 53(2), 354-370
[Journal article]Authored by: Mann, R.Read Online:
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Samuel, A., Grigg, NP., & Mann, RS. (2014). Insights into informal benchmarking.
Journal of Inspiration Economy. 1(1), 63-87 Retrieved from http://journals.uob.edu.bh/
[Journal article]Authored by: Mann, R.
Tickle, M., Adebanjo, D., Mann, R., & Ojadi, F. (2014). Business improvement tools and techniques: a comparison across sectors and industries.
International Journal of Production Research.
[Journal article]Authored by: Mann, R.
Adebanjo, D., Tickle, M., Laosirihongthong, T., & Mann, R. (2014). A study of the use of business improvement initiatives: the association with company size and level of national development.
Production Planning and Control.
[Journal article]Authored by: Mann, R.Read Online:
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Michaelides, R., Tickle, M., Adebanjo, D., & Mann, R. (2011). Exploring business excellence in Asia.
2011 IEEE International Conference on Quality and Reliability, ICQR 2011. , 398-402
[Journal article]Authored by: Mann, R.Read Online:
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Mann, R., Adebanjo, D., Laosirihongthong, T., & Punnakitikashem, P. (2011). Awareness and impact of business excellence in Asia.
Total Quality Management and Business Excellence. 22(11), 1237-1258
[Journal article]Authored by: Mann, R.Read Online:
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Mohammad, M., Mann, R., Grigg, N., & Wagner, JP. (2011). Business excellence model: An overarching framework for managing and aligning multiple organisational improvement initiatives.
Total Quality Management and Business Excellence. 22(11), 1213-1236
[Journal article]Authored by: Mann, R.Read Online:
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Crawford, N. (2011). Target Marketing.
BPIR Management Brief. 6(10), 1-12 Retrieved from http://www.bpir.com/
[Journal article]Authored by: Mann, R.Edited by: Mann, R.
Crawford, N. (2011). Employee Onboarding.
BPIR Management Brief. 6(9), 1-12 Retrieved from http://www.bpir.com/
[Journal article]Authored by: Mann, R.Edited by: Mann, R.
Crawford, N. (2011). Customer Satisfaction Management. 6(8), 1-12 Retrieved from http://www.bpir.com/
[Journal article]Authored by: Mann, R.Edited by: Mann, R.
Mann, R., Adebanjo, D., & Tickle, M. (2011). Deployment of business excellence in Asia: An exploratory study.
International Journal of Quality & Reliability Management. 28(6), 604-627
[Journal article]Authored by: Mann, R.Read Online:
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Jayamaha, NP., Grigg, NP., & Mann, RS. (2011). Empirical analysis of the Baldrige Criteria as both an organisational performance measure and a theoretical model.
Measuring Business Excellence. 15(1), 20-33
[Journal article]Authored by: Jayamaha, N., Mann, R.Read Online:
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Adebanjo, D., Abbas, A., & Mann, R. (2010). An investigation of the adoption and implementation of benchmarking.
International Journal of Operations and Production Management. 30(11), 1140-1169
[Journal article]Authored by: Mann, R.Read Online:
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Mohammad, M., Mann, R., Grigg, N., & Wagner, J. (2010). Selecting the right organisational improvement initiative.
QNewZ. , 9-11
[Journal article]Authored by: Mann, R.
Wagner, J., Grigg, N., & Mann, R. (2010). Culture of quality or a quality of culture?.
QNewZ. , 4-5
[Journal article]Authored by: Mann, R.
Mann, RS. (2009). Everything you need to know about benchmarking.
QFinance. , 765-768 Retrieved from http://www.bloomsbury.com/
[Journal article]Authored by: Mann, R.Read Abstract:
Kureshi, NI., Mann, RS., Khan, MR., & Qureshi, MF. (2009). Quality Management Practices of SME in Developing Countries: A Survey of Manufacturing SME in Pakistan.
Journal of Quality and Technology Management. 5(11), 63-89 Retrieved from http://pu.edu.pk/
[Journal article]Authored by: Mann, R.Read Abstract:
Saunders, M., Mann, R., & Smith, R. (2009). Constructs and systems: Connecting strategy deployment and performance excellence.
Total Quality Management and Business Excellence. 20(1), 115-128
[Journal article]Authored by: Mann, R.Read Online:
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Jayamaha, NP., Grigg, NP., & Mann, RS. (2009). A study of the validity of three major business excellence models in the Asia Pacific region.
Total Quality Management and Business Excellence. 20(11), 1213-1227
[Journal article]Authored by: Jayamaha, N., Mann, R.Read Online:
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Mohammad, MB., Mann, RS., Grigg, NP., & Wagner, JP. (2009). Selection of quality improvement initiatives: An initial conceptual model.
Journal of Quality Measurement and Analysis. 5(2), 1-14
[Journal article]Authored by: Mann, R.Read Abstract:
Jayamaha, N., Grigg, N., & Mann, R. (2009). A study of the validity of three major business excellence models in the Asia Pacific region.
Total Quality Management and Business Excellence. 20(11), 1213-1227
[Journal article]Authored by: Jayamaha, N., Mann, R.Read Online:
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Adebanjo, D., & Mann, R. (2008). Sustainability of benchmarking networks: A case-based analysis.
Total Quality Management and Business Excellence. 19(1-2), 109-124
[Journal article]Authored by: Mann, R.Read Online:
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Adebanjo, D., & Mann, RS. (2008). Business Excellence.
BPIR Management Brief. 4(6), 1-20 Retrieved from http://www.bpir.com/
[Journal article]Authored by: Mann, R.
Mann, R. (2008). Revisiting a TQM research project: The quality improvement activities of TQM.
Total Quality Management and Business Excellence. 19(7-8), 751-761
[Journal article]Authored by: Mann, R.Read Online:
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Saunders, M., Mann, R., & Smith, R. (2008). Implementing strategic initiatives: A framework of leading practices.
International Journal of Operations and Production Management. 28(11), 1095-1123
[Journal article]Authored by: Mann, R.Read Online:
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Saunders, M., Mann, R., & Grigg, N. (2008). Review processes for improving business excellence frameworks.
International Journal of Quality and Reliability Management. 25(9), 928-942
[Journal article]Authored by: Mann, R.Read Online:
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Saunders, M., Mann, RS., & Grigg, NP. (2008). Utilisation of business excellence models: Australian and international experience.
TQM Journal. 20(6), 651-663
[Journal article]Authored by: Mann, R.Read Online:
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Jayamaha, NP., Grigg, NP., & Mann, RS. (2008). Empirical validity of Baldrige criteria: New Zealand evidence.
International Journal of Quality and Reliability Management. 25(5), 477-493
[Journal article]Authored by: Jayamaha, N., Mann, R.Read Online:
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Grigg, N., & Mann, R. (2008). Promoting excellence: An international study into creating awareness of business excellence models.
TQM Journal. 20(3), 233-248
[Journal article]Authored by: Mann, R.Read Abstract:
Grigg, N., & Mann, R. (2008). Review of the Australian Business Excellence Framework: A comparison of national strategies for designing, administering and promoting Business Excellence Frameworks.
Total Quality Management and Business Excellence. 19(11), 1173-1188
[Journal article]Authored by: Mann, R.Read Abstract:
Grigg, NP., & Mann, RS. (2008). Rewarding excellence: An international study into business excellence awards processes.
Quality Mangament Journal. 15(3), 26-40
[Journal article]Authored by: Mann, R.
Campbell Allen, NM., Houston, DJ., & Mann, RS. (2008). Best practices in New Zealand organizations for rewarding and recognizing employee innovations and achievements.
Total Quality Management. 19(1-2), 123-137
[Journal article]Authored by: Mann, R.
Adebanjo, D., & Mann, RS. (2007). Benchmarking.
BPIR Management Brief. 4(5), 1-12 Retrieved from http://www.bpir.com/
[Journal article]Authored by: Mann, R.
Bartley, B., Gomibuchi, S., & Mann, R. (2007). Best practices in achieving a customer-focused culture.
Benchmarking. 14(4), 482-496
[Journal article]Authored by: Mann, R.Read Online:
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Saunders, M., Mann, R., & Smith, R. (2007). Benchmarking strategy deployment practices.
Benchmarking. 14(5), 609-623
[Journal article]Authored by: Mann, R.Read Online:
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Mann, RS., & Grigg, NP. (2005). Australia's business excellence framework.
Q-NewZ Official Newsletter of the New Zealand Organisation for Quality. , 6-6
[Journal article]Authored by: Mann, R.
Saunders, M., & Mann, R. (2005). Self-assessment in a multi-organisational network.
International Journal of Quality and Reliability Management. 22(6), 554-571
[Journal article]Authored by: Mann, R.Read Abstract:
Grigg, NP., Welch, S., & Mann, RS. (2005). Benchmarking and knowledge management [In Russian].
Standarty i Kachestvo (Standards and Quality). 9, 56-61
[Journal article]Authored by: Mann, R.
Mann, RS., & Grigg, NP. (2005). Helping the kiwi to fly: Creating world-class organisations in New Zealand through a benchmarking initiative.
Business Excellence [Russian]. , 20-29
[Journal article]Authored by: Mann, R.
Mann, RS., & Grigg, NP. (2004). Benchmarking to achieve world-class performance.
Official Newsletter of the New Zealand Organisation for Quality. , 10-14
[Journal article]Authored by: Mann, R.
Mann, RS., & Shekar, A. (2004). Improving performance through benchmarking.
Bright. (3), 24-27
[Journal article]Authored by: Mann, R.
Mann, R., & Grigg, N. (2004). Helping the Kiwi to fly: Creating world-class organizations in New Zealand through a benchmarking initiative.
Total Quality Management and Business Excellence. 15(5-6), 707-718
[Journal article]Authored by: Mann, R.Read Abstract:
Mann, RS. (2003). An introduction to New Zealand benchmarking.
Global Benchmarking Network Review. , 49-54
[Journal article]Authored by: Mann, R.
Bartley, BM., Mann, RS., & Pellegrino, JM. (2002). What's hot and what's not - reporting the results of a survey of performance improvement techniques.
QNew Z - Official Newsletter of the New Zealand Organisation for Quality. , 4-7
[Journal article]Authored by: Mann, R.
Bartley, BM., & Mann, RS. (2001). New Zealand's benchmarking club makes big strides in its first year.
Q-New Z - Official Newsletter of the New Zealand Organisation for Quality. , 16-20
[Journal article]Authored by: Mann, R.
Mann, RS., & Nishide, S. (2001). Impressions from a quality tour in Japan.
Q-New Z Official Newsletter of the New Zealand Organisation for Quality. , 10-19
[Journal article]Authored by: Mann, R.
Welch, S., & Mann, R. (2001). The development of a benchmarking and performance improvement resource.
Benchmarking: An International Journal. 8(5), 431-452
[Journal article]Authored by: Mann, R.Read Abstract:
Mann, RS., & Welch, S. (2000). Beyond the bench.
New Zealand Management - The Magazine for Leaders. 47(7), 14
[Journal article]Authored by: Mann, R.
Mann, RS. (2000). New Zealand's benchmarking club - advancing performance excellence.
Q - NewZ Official Newsletter of the New Zealand Organisation for Quality. , 1,5-6
[Journal article]Authored by: Mann, R.
Mann, RS. (2000). Clubbed for success.
NZ Management - The Magazine for Leaders. 47(3), 34-36
[Journal article]Authored by: Mann, R.
Mann, RS., & Adebanjo, D. (2000). Approaches to self-assessment in the UK food and drinks industry.
Food Industry Journal. 3(2), 80-104
[Journal article]Authored by: Mann, R.
Adebanjo, D., & Mann, R. (2000). Identifying problems in forecasting consumer demand in the fast moving consumer goods sector.
Benchmarking: An International Journal. 7(3), 223-230
[Journal article]Authored by: Mann, R.Read Abstract:
Mann, R., & Voss, M. (2000). An innovative process improvement approach that integrates ISO 9000 with the Baldrige framework.
Benchmarking: An International Journal. 7(2), 128-146
[Journal article]Authored by: Mann, R.Read Abstract:
Mann, R., Adebanjo, O., & Kehoe, D. (1999). An assessment of management systems and business performance in the UK food and drinks industry.
British Food Journal. 101(1), 5-21
[Journal article]Authored by: Mann, R.Read Online:
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Book
Mann, R., Adebanjo, D., Abbas, A., Al-Nuseirat, A., Al Neaimi, H., & El-Kahlout, Z.(2017).
Achieving performance excellence through benchmarking and organisational learning - 13 case studies from the 1st cycle of Dubai We Learn’s Excellence Makers Program. Dubai, United Arab Emirates: Dubai Government Excellence Program (DGEP), United Arab Emirates, and the Centre for Organisational Excellence Research (COER) Limited
[Authored Book]Authored by: Mann, R.Read Abstract:
Mann, RS.(2016).
Business Excellence Models and Awards for the Public Sector – A Guidebook for National Productivity Organisations (NPOs).. Tokyo Japan
[Authored Book]Authored by: Mann, R.Read Abstract:
Mann, RS.(2016).
Business excellence models and wards for the public sector – A guidebook for national productivity organisations (NPOs). Tokyo, Japan: Asian Productivity Organisation
[Authored Book]Authored by: Mann, R.Read Abstract:
Mann, RS.(2015).
A comprehensive study of the status and needs of national productivity organisations and the Asia productivity organisation. Japan, Tokyo: Asian Productivity Organisation
[Authored Book]Authored by: Mann, R.Read article at Massey Research Online:
Read Abstract:
Dahlgaard, S., & Mann, RS.(2015).
Encyclopedia of quality and the service economy. Sweden: SAGE
[Authored Book]Authored by: Mann, R.Contributed to by: Mann, R.Read Online:
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Mann, RS., & Adams, M. (Eds.) (2012).
Corporate Governance. New Zealand: BPIR.com Limited
[Edited Book]Edited by: Mann, R.
Mann, RS., Mohammad, M., & Agustin, T.(2012).
Engaging SMEs in business excellence – A guidebook for national productivity organisations (NPOs). Japan: Asian Productivity Organisation
[Authored Book]Authored by: Mann, R.
Mann, RS., Mohammad, M., & Agustin, T.(2012).
Understanding business excellence – An awareness guidebook for SMEs. Japan: Asian Productivity Organisation
[Authored Book]Authored by: Mann, R.
Mann, RS., Mohammad, M., & Agustin, T.(2012).
Implementing Business Excellence – An Implementation GuideBook for SMEs. Japan: Asian Productivity Organisation
[Authored Book]Authored by: Mann, R.
Jayamaha, NP., Mann, RS., & Grigg, NP. (2008). An empirical study of the validity of business excellence models and the relationship between 'enablers' and 'business excellence'. In K. Foley, & P. Hermel (Eds.)
The Theories and Practices of Organisational Excellence: New Perspectives. (pp. 15 - 48). Sydney, NSW: SAI Global
[Chapter]Authored by: Jayamaha, N., Mann, R.
Mann, RS., & Grigg, NP. (2007). A study of national strategies for organizational excellence. In KJ. Foley, DA. Hensler, & J. Jonker (Eds.)
Quality Management and Organization Excellence: Oxymorons, Empty Boxes, or Significant Contributions to Management Thought and Practice?. (pp. 59 - 84). Sydney, NSW: SAI Global
[Chapter]Authored by: Mann, R.
Loo, LL., Grigg, NP., & Mann, RS. (Eds.) (2005).
Implementing quality systems and obtaining employee buy-in. Sydney, NSW: SAI Global
[Edited Book]Edited by: Mann, R.
Mann, RS., & Grigg, NP. (Eds.) (2004).
Strategy deployment. Sydney, NSW: SAI Global
[Edited Book]Edited by: Mann, R.
Mann, RS., & Grigg, NP. (Eds.) (2004).
Customer-focused culture. Sydney, NSW: Standards Australia International
[Edited Book]Edited by: Mann, R.
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Conference
Mann, RS. (2017, November). Benchmarking for Innovation. Presented at
Asia Pacific Quality Organisation Conference,. Rotorua, New Zealand.
[Conference Oral Presentation]Authored by: Mann, R.Read Abstract:
Samuel, A., Grigg, NP., & Mann, RS. (2014). Insights into informal benchmarking. : ANQ Annual Congress
[Conference Paper in Published Proceedings]Authored by: Mann, R.
Adebanjo, D., Tickle, M., Ojadi, F., & Mann, R.The use of improvement tools - A comparison between sectors and industries.
IEEE International Conference on Industrial Engineering and Engineering Management. (pp. 517 - 521). 2157-3611.
[Conference]Authored by: Mann, R.Read Online:
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Samuel, A., Grigg, NP., & Mann, RS. (2013). Research design and method to investigate informal benchmarking. In R. Lane, & D. Kahn (Eds.)
Proceedings of the 11th ANZAM Operations, Supply Chain and Services Management Symposium. Australia: 11th ANZAM Operations, Supply Chain and Services Management Symposium
[Conference Paper in Published Proceedings]Authored by: Mann, R.
Samuel, A., Mann, R., & Grigg, N. (2012). A quantum leap in informal benchmarking. In
World Business Capability Congress: Driving Excellence>Innovation>Productivity>Export Growth: Speakers, World Business Capability Congress: Driving Excellence>Innovation>Productivity>Export Growth New Zealand
[Conference Abstract]Authored by: Mann, R.Read Abstract:
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Regan, G., Mann, R., & Grigg, N. (2012). Making quality buisness excellence happen: A research working paper review.
World Business Capability Congress: Driving Excellence>Innovation>Productivity>Export Growth: Papers. (pp. 1 - 11). New Zealand: World Business Capability Congress: Driving Excellence>Innovation>Productivity>Export Growth
[Conference Paper in Published Proceedings]Authored by: Mann, R.Read Abstract:
Wagner, JP., Grigg, NP., Mann, R., Mohammad, M., & Harvie, W. (2011). Re-constructing organisational cultures of continuous improvement: Findings from international case studies. (pp. 1 - 11). Cambridge, United Kingdom: Proceedings of the 18th International Annual EurOMA Conference.
[Conference Paper in Published Proceedings]Authored by: Mann, R.Read Abstract:
Mohammad, M., Mann, R., Grigg, NP., & Wagner, JP. (2011). Selecting appropriate organisational improvement initiatives: A five step approach. (pp. 79 - 80). , Proceedings of the 15th International Conference on ISO and TQM (15-ICIT)
[Conference Abstract]Authored by: Mann, R.Read Abstract:
Mohammad, M., Mann, R., Grigg, NP., & Wagner, JP. (2011). Selecting appropriate organisational improvement initiatives: A five step approach. In SKM. Ho (Ed.) (pp. 1 - 6). : Proceedings of the 15th International Conference on ISO and TQM (15-ICIT)
[Conference Paper in Published Proceedings]Authored by: Mann, R.Read Abstract:
Wagner, JP., Grigg, NP., Mann, R., Mohammad, M., & Harvie, W. (2011). Re-constructing organisational cultures of continuous improvement: Findings from international case studies. , 18th International Annual EurOMA Conference Cambridge, United Kingdom: University of Cambridge
[Conference Abstract]Authored by: Mann, R.Read Abstract:
Wagner, JP., Grigg, NP., Mann, RS., Mohammad, MB., & Harvie, W. (2010). Beyond universalism: Continuous improvement in its socio-cultural context.
Proceedings of the 17th International Annual European Operations Management Association (EurOMA) Conference 2010: Managing Operations in Service Economies. (pp. 1 - 10).
[Conference Paper in Published Proceedings]Authored by: Mann, R.Read Abstract:
Mohammad, M., Mann, R., Grigg, N., & Wagner, JP. (2010). The right improvement initiative for the right situation: A contextual and systems approach.
40th International Conference on Computers and Industrial Engineering: Soft Computing Techniques for Advanced Manufacturing and Service Systems, CIE40 2010.
[Conference Paper in Published Proceedings]Authored by: Mann, R.Read Abstract:
Wagner, JP., Stamm, ML., Grigg, NP., Mann, RS., Neitzert, TR., & Mohammad, MB. (2009). Inside the black box: Field research methodologies of culture and continuous improvement. In K. Weaver, J. Gibb, & D. Munshi (Eds.)
13th Annual Waikato Management School Student Research Conference. (pp. 1 - 28).
[Conference Paper in Published Proceedings]Authored by: Mann, R.Read Abstract:
Mohammad, MB., Mann, RS., Grigg, NP., & Wagner, JP. (2009). Selection of business improvement initiatives towards achieving business excellence: An initial conceptual model.
International Conference on Quality, Productivity and Performance Measurement. (pp. 1 - 8).
[Conference Paper in Published Proceedings]Authored by: Mann, R.Read Abstract:
Wagner, JP., Grigg, NP., Mann, RS., & Mohammad, MB. (2009). Inside the black box: A field research methodology of culture and continuous improvement. In
Proceedings of the New Zealand Postgraduate Conference(pp. 145 - 145). : Victoria University of Wellington
[Conference Abstract]Authored by: Mann, R.
Jayamaha, NP., Grigg, NP., & Mann, RS. (2008). Testing category and item weights of the Australian business excellence framework using the partial least squares regression (plsr) method. In PJ. Singh, D. Prajogo, P. O'Neill, & S. Rahman (Eds.) (pp. 1 - 12). : Proceedings of the ANZAM Operations, Supply Chain & Services Management Symposium
[Conference Paper in Published Proceedings]Authored by: Jayamaha, N., Mann, R.Read Abstract:
Mohammed, M., Mann, RS., Grigg, NP., & Wagner, J. (2008). Multiple initiatives implementation in the journey towards organisational excellence: Issues and future research.
Proceedings of the New Zealand Organisation for Quality COnference. (pp. 67 - 70).
[Conference Paper in Published Proceedings]Authored by: Mann, R.
Wagner, JP., Grigg, NP., Mann, RS., & Mohammed, M. (2008). Productivity and quality: a cultural perspective.
Proceedings of the New Zealand Organisation for Quality Conference: 'Quality Productivity and Sustainability'. (pp. 63 - 66).
[Conference Paper in Published Proceedings]Authored by: Mann, R.
Jayamaha, NP., Grigg, NP., & Mann, RS. (2008). Testing category and item weights of the Australian Business Excellence Framework using the partial least squares regression (PLSR) method.
Proceedings of Australia & New Zealand Academy of Management (ANZAM) Operations, Supply Chain & Services Management Symposium 2008: The Challenges and Opportunities of Operating in Complex Supply Chains. (pp. unpaged).
[Conference Paper in Published Proceedings]Authored by: Mann, R.
Campbell-Allen, N., Houston, D., & Mann, RS.Best practices in New Zealand organizations for rewarding and recognising employee innovations and achievements. (pp. not numbered - not numbered). : 12th World Congress for Total Quality Management
[Conference Paper in Published Proceedings]Authored by: Mann, R.Read Abstract:
Jayamaha, NP., Grigg, NP., & Mann, RS. (2007). How valid is the Australian business excellence framework an empirical study. (pp. 1 - 12). : Proceedings of the 5th ANZAM and 1st Asian Pacific Operations Management Symposium
[Conference Paper in Published Proceedings]Authored by: Jayamaha, N., Mann, R.Read Abstract:
Jayamaha, N., Grigg, NP., & Mann, RS. (2007). How valid is the Australian Business Excellence Framework? - An empirical study. In PJ. Singh, D. Prajogo, & P. O'Neill (Eds.)
Proceedings of the 5th Australian and New Zealand Academy of Management (ANZAM) Operations Management Symposium / 1st Asia Pacific Operations Management Symposium. (pp. unpaged - 12).
[Conference Paper in Published Proceedings]Authored by: Jayamaha, N., Mann, R.
Jayamaha, NP., Grigg, NP., & Mann, RS. (2006). Empirical evidence on the validity of the Australian business excellence framework. In KV. Peursem, & D. Munshi (Eds.) (pp. 1 - 20). : 10th Annual Waikato Management School Student Research Conference
[Conference Paper in Published Proceedings]Authored by: Jayamaha, N., Mann, R.Read Abstract:
Grigg, NP., & Mann, RS. (2006, December). Improving the design of business excellence models. Presented at
11th World Congress for Total Quality Management. Wellington, NZ.
[Conference Oral Presentation]Authored by: Mann, R.
Troy, V., Grigg, NP., & Mann, RS. (2006). 2005 national CRM survey. In
Proceedings of the 11th World Congress for Total Quality Management(pp. unpaged - 2). : World Congress for Total Quality Management
[Conference Abstract]Authored by: Mann, R.
Jayamaha, N., Mann, RS., & Grigg, NP. (2006). An empirical investigation of the validity of two Business Excellence Frameworks used in Australasia. In
Proceedings of the 11th World Congress for Total Quality Management(pp. 73 - 74). : World Congress for Total Quality Management
[Conference Abstract]Authored by: Jayamaha, N., Mann, R.
Jayamaha, N., Grigg, NP., & Mann, RS. (2006). Empirical evidence on the validity of the Australian Business Excellence Framework. In K. van Peursem, & D. Munshi (Eds.)
Proceedings of the 10th Annual Waikato Management School Student Research Conference. (pp. unpaged - 20).
[Conference Paper in Published Proceedings]Authored by: Jayamaha, N., Mann, R.
Mann, RS., & Grigg, NP. (2006, January). A study of national strategies to increase the awareness and use of business excellence frameworks. Presented at
5th Multinational Alliance for the Advancement of Organizational Excellence Conference. Sydney, NSW.
[Conference Oral Presentation]Authored by: Mann, R.
Campbell Allen, NM., Houston, DJ., & Mann, RS. (2006). Best practices in New Zealand organizations for rewarding and recognising employee innovations and achievements.
World Congress for Total Quality Management.
[Conference Paper in Published Proceedings]Authored by: Mann, R.
Mann, RS. (2005, December). A best practice resource for organisational improvement. Presented at
Conference of Auditors & Lead Auditors. Tehran, Iran.
[Conference Oral Presentation]Authored by: Mann, R.
Grigg, NP., Welch, S., & Mann, RS. (2005). Benchmarking made easy in a knowledge based economy.
49th European Organisation for Quality Congress. (pp. 1 - 10). Belguim
[Conference Paper in Published Proceedings]Authored by: Mann, R.
Mann, RS., & Grigg, NP. (2005). Engaging organisations in business excellence: An international study.
10th World Congress for Total Quality Management. (pp. unpaged). University of Manitoba, Canada
[Conference Paper in Published Proceedings]Authored by: Mann, R.
Campbell-Allen, N., Houston, D., & Mann, R. (2008). Best practices in New Zealand organizations for rewarding and recognizing employee innovations and achievements.
TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE. Vol. 19 (pp. 123 - 137).
[Conference Paper in Published Proceedings]Authored by: Mann, R.
Mann, RS., & Welch, S. (2005). Benchmarking for excellence. In MSP. Ed (Ed.)
QUALCON: Australian Organisation for Quality Annual Conference. (pp. [unpaged]). Adelaide, SA
[Conference Paper in Published Proceedings]Authored by: Mann, R.
Mann, RS., & Grigg, NP. (2005). Excellence down under: Enhancing the Australian business excellence framework. In SKM. Ho, X-F. Tang, & Y-ZL. Eds (Eds.)
TQM & 6-Sigma For Competitiveness: Proceedings of the 10th Intenational Conference on ISO 9000 & TQM (10-ICIT). China
[Conference Paper in Published Proceedings]Authored by: Mann, R.
Grigg, NP., Welch, S., & Mann, RS. (2005, April). Benchmarking made easy in a knowledge based economy. Presented at
49th European Organisation for Quality Congress. Antylya, Turkey.
[Conference Oral Presentation]Authored by: Mann, R.
Mann, RS., & Grigg, NP. (2005, August). Engaging organisations in business excellence:A international study. Presented at
10th World Congress for Total Quality Management. University of Manitoba, MA.
[Conference Oral Presentation]Authored by: Mann, R.
Mann, RS., & Grigg, NP. (2005). Beneath the surface: Enhancing the Australian Business Excellence Framework. In MSP. Ed (Ed.)
The Annual Conference of the Australian Organisation for Quality. Brisbane, QLD
[Conference Paper in Published Proceedings]Authored by: Mann, R.
Mann, RS., & Grigg, NP. (2004, March). Helping the Kiwi to fly - The New Zealand benchmarking club. Presented at
Benchmarking for best practice conference. Auckland, NZ.
[Conference Oral Presentation]Authored by: Mann, R.
Mann, RS., & Grigg, NP. (2004, October). An innovative approach of integrating benchmarking with business excellence to produce world-class organisations. Presented at
Qualcon 2004: Quality - The Key to Organisational Prosperity. Adelaide, SA.
[Conference Oral Presentation]Authored by: Mann, R.
Mann, RS., & Grigg, NP. (2004). An innovative approach of integrating benchmarking with business excellence to produce world-class organisations.
Qualcon 2004: Quality - The Key to Organisational Prosperity: Conference Proceedings. Vol. 1 (pp. 261 - 278). Walkerville, SA
[Conference Paper in Published Proceedings]Authored by: Mann, R.
Grigg, NP., & Mann, RS. (2004). A fast-track to performance excellence: Creating world-class organisations through a benchmarking initiative.
American Society for Quality's 58th Annual Quality Congress. (pp. unpaged). Milwaukee, WI
[Conference Paper in Published Proceedings]Authored by: Mann, R.
Mann, RS., & Grigg, NP. (2004, March). Helping the kiwi to fly: The New Zealand Benchmarking Club. Presented at
Australasia's Inaugural Benchmarking for Best Practice Conference. Auckland, NZ.
[Conference Oral Presentation]Authored by: Mann, R.
Welch, S., Grigg, NP., & Mann, RS. (2004, March). The BPIR.com: A benchmarking and best practice web-based resource for improving organisational performance. Presented at
Australasia's Inaugural Benchmarking for Best Practice Conference. Auckland, NZ.
[Conference Oral Presentation]Authored by: Mann, R.
Saunders, M., Mann, RS., & Smith, RW. (2004, December). Investigating strategy deployment and business excellence frameworkds: A network benchmarking approach. Presented at
18th Annual Conference of the Australian and New Zealand Academy of Management. University of Otago, Dunedin, NZ.
[Conference Oral Presentation]Authored by: Mann, R.
Saunders, M., Mann, RS., & Smith, RW. (2004). Investigating strategy deployment and business excellence frameworkds: A network benchmarking approach.
18th Annual Conference of the Australian and New Zealand Academy of Management: People first : Serving our stakeholders. (pp. unpaged). Dunedin, NZ
[Conference Paper in Published Proceedings]Authored by: Mann, R.
Innes, JR., Massey, CL., & Mann, RS. (2004, December). A contextualist approach to researching organisations in transition: How New Zealand service organisations start the business excellence (BE) journey. Presented at
18th Annual Conference of the Australian and New Zealand Academy of Management. University of Otago, Dunedin, NZ.
[Conference Oral Presentation]Authored by: Mann, R.
Innes, JR., Mann, RS., & Massey, CL. (2004). A contextualist approach to researching organisations in transition: How New Zealand service organisations start the business excellence (BE) journey.
18th Annual Conference of the Australian and New Zealand Academy of Management: People first - Serving our stakeholders. (pp. unpaged). Dunedin, NZ
[Conference Paper in Published Proceedings]Authored by: Mann, R.
Grigg, NP., Welch, S., & Mann, RS. (2004, December). Developing organisational knowledge and performance through a web-based resource: Rationale and practical development issues. Presented at
18th Annual Conference of the Australian and New Zealand Academy of Management. University of Otago, Dunedin, NZ.
[Conference Oral Presentation]Authored by: Mann, R.
Grigg, NP., Welch, S., & Mann, RS. (2004). Developing organisational knowledge and performance through a web-based resource: Rationale and practical development issues.
18th Annual Conference of the Australian and New Zealand Academy of Management: People first - Serving our stakeholders. (pp. unpaged). Dunedin, NZ
[Conference Paper in Published Proceedings]Authored by: Mann, R.
Grigg, NP., & Mann, RS. (2004, May). A fast-track to performance excellence: Creating world-class organizations through a benchmarking initiative. Presented at
58th Annual Quality Congress. Toronto, ON, Canada.
[Conference Oral Presentation]Authored by: Mann, R.
Welch, S., Grigg, NP., & Mann, RS. (2003). Development of a benchmarking and best practice web-based resource for improving organisational performance.
8th World Congress for Total Quality Management. (pp. 2 - 10).
[Conference Paper in Published Proceedings]Authored by: Mann, R.
Mann, RS., & Grigg, NP. (2003). Helping the kiwi to fly: Creating world-class organisations in New Zealand through a benchmarking initiative.
8th World Congress for Total Quality Management. (pp. 2 - 10).
[Conference Paper in Published Proceedings]Authored by: Mann, R.
Welch, SJ., Grigg, NP., & Mann, RS. (2003, October). Development of a benchmarking and best practice web-based resource for improving organisational performance. Presented at
8th World Congress for Total Quality Management. Dubai.
[Conference Oral Presentation]Authored by: Mann, R.
Mann, RS., & Grigg, NP. (2003, October). Helping the kiwi to fly: creating world-class organisations in New Zealand through a benchmarking initiative. Presented at
8th World Quality Congress. Dubai.
[Conference Oral Presentation]Authored by: Mann, R.
Welch, S., Grigg, NP., & Mann, RS. (2003, October). Development of a benchmarking and best practice web-based resource for improving organisational performance. Presented at
8th World Congress for Total Quality Management. Dubai.
[Conference Oral Presentation]Authored by: Mann, R.
Mann, RS. (2002, September). An innovative approach using benchmarking and business excellence to create role model organisations. . Harrogate, UK.
[Conference Oral Presentation]Authored by: Mann, R.
Bartley, B., & Mann, RS. (2002). Accelerating business excellence through inter-organisational co-operation. In SKM. Ho, & JD. Eds (Eds.)
7th International Conference on ISO 9000 & TQM (7-ICIT). (pp. [unpaged]). Hong Kong
[Conference Paper in Published Proceedings]Authored by: Mann, R.
Loo, EL., Barnes, DJ., & Mann, RS. (2001). Developing co-operative learning in student team projects in times of severe resource constraints: A comparative study.
8th Australasian Conference of Engineering Management Educators. (pp. 73 - 80). Wollongong, QLD
[Conference Paper in Published Proceedings]Authored by: Mann, R.
Mohammed, M., Mann, RS., & Wagner, JP.Multiple intiatives implementation in the journey towards organisational excellence: Issues and future research.
Proceedings of the New Zealand Organisation for Quality Conference: 'Quality Productivity and Sustainability'.
[Conference Paper in Published Proceedings]Authored by: Mann, R.
view less...
Other
Mann, RS. (2017).
Employee happiness. : Business Performance Improvement Resource
[Internet publication]Authored by: Mann, R.Edited by: Mann, R.Read Abstract:
Crawford, N. (2016).
Employee Suggestion Schemes.
[Internet publication]Edited by: Mann, R.Read Abstract:
Crawford, N. (2015).
Mental toughness. : BPIR.com Limited
[Internet publication]Edited by: Mann, R.Read Abstract:
Crawford, N. (2015).
Flexible Work Arrangements.
[Internet publication]Edited by: Mann, R.Read Abstract:
Crawford, N. (2014).
Green Supply Chain Management.
[Internet publication]Edited by: Mann, R.Read Abstract:
view more...
Crawford, N. (2014).
Quality Education.
[Internet publication]Edited by: Mann, R.Read Abstract:
Crawford, N. (2014).
Quality Education. : BPIR.com
[Internet publication]Edited by: Mann, R.Read Abstract:
Mann, RS., Kohl, H., & Searles, B. (2013).
Benchmarking 2030 the future of benchmarking. : Global Benchmarking Network
[Internet publication]Authored by: Mann, R.Read Abstract:
Mann, RS. (2011).
The Impact of Business Excellence/Quality Awards:
An International Study. (pp. 1 - 9).
[Other]Authored by: Mann, R.
Mann, RS. (2005).
Improving performance through benchmarking. (pp. 24 - 27).
[Other]Authored by: Mann, R.
Mann, RS. (2005).
New Zealand's Massey University lauds e-TQM college for its unique history and achievements.
[Other]Authored by: Mann, R.
Mann, RS. (2005).
E-QTM launded for w-learning intiatives.
[Other]Authored by: Mann, R.
Mann, RS. (2005).
Teachers need challenges and opportunites.
[Other]Authored by: Mann, R.
Mann, RS. (2005).
Benchmarking a global perspective.
[Other]Authored by: Mann, R.
Mann, RS. (2005, January). Benchmarking, benchmarking, benchmarking. : SPRING Singapore Assessor Seminar.
[Oral Presentation]Authored by: Mann, R.
Mann, RS. (2005, February). Beneath the surface-A project to review and enhance Australian business excellence framework. : ABEF Evaluator Seminar.
[Oral Presentation]Authored by: Mann, R.
Mann, RS. (2005, February). International benchmarking. : Presentation to a delegation from Moldova.
[Oral Presentation]Authored by: Mann, R.
Mann, RS. (2005, March). Introduction to the Centre for Organisational Excellence Research. : Dubai Quality Group.
[Oral Presentation]Authored by: Mann, R.
Mann, RS. (2005, March). Introduction to the Centre for Organisational Excellence Research. : National Library of Singapore.
[Oral Presentation]Authored by: Mann, R.
Mann, RS. (2005, April). Benchmarking basics. : Enterprise Training-Hamilton and Auckland Benchmarking Clubs.
[Oral Presentation]Authored by: Mann, R.
Mann, RS. (2005, May). Business excellence results. : Enterprise Training-Hamilton and Auckland Benchmarking Clubs.
[Oral Presentation]Authored by: Mann, R.
Mann, RS. (2005, July). COER-Who are we and what do we do. : I-Bench Team.
[Oral Presentation]Authored by: Mann, R.
Mann, RS. (2005, July). COER-A global perspective on benchmarking, business excellence and innovation. : SME Innovation Conference.
[Oral Presentation]Authored by: Mann, R.
Mann, RS. (2005, September). A global study of business excellence. : Scottish Quality Foundation.
[Oral Presentation]Authored by: Mann, R.
Mann, RS. (2005, September). A global perspective on benchmarking and business. : Benchmarking Conference, Czech Society for Quality.
[Oral Presentation]Authored by: Mann, R.
Mann, RS. (2005, September). Benchmarks and best practices. : Global Benchmarking Network.
[Oral Presentation]Authored by: Mann, R.
Campbell-Allen, N., Houston, D., & Mann, R.Best practices in New Zealand organizations for rewarding and recognizing employee innovations and achievements.
[Oral Presentation]Authored by: Mann, R.Read Abstract:
Mann, RS., & Grigg, NP. (2005, October). Beneath the surface: Enhancing the Australian business excellence framework. : Qualcon Conference.
[Oral Presentation]Authored by: Mann, R.
Mann, RS., & Welch, S. (2005, October). Benchmarking for excellence. : Qualcon Conference.
[Oral Presentation]Authored by: Mann, R.
Mann, RS. (2005, November). Benchmarking study: 'Development' and 'deployment'-Practices of business excellence framework (BEF) custodians. : Global Business Excellence Council.
[Oral Presentation]Authored by: Mann, R.
Mann, RS. (2005, November). Meeting the challenges in the education sector through business excellence and benchmarking. : National Summit on Quality in Education.
[Oral Presentation]Authored by: Mann, R.
Mann, RS. (2005, November). A global study of business excellence. : 13th Quality Summit.
[Oral Presentation]Authored by: Mann, R.
Mann, RS. (2005, December). The impact of global trends in quality management. : International Conference of Auditors and Lead Auditors.
[Oral Presentation]Authored by: Mann, R.
Mann, RS., & Grigg, NP. (2004).
The statistics of the average weight system. Glasgow Caledonian University
[Other]Authored by: Mann, R.
Mann, RS. (2004).
A global perspective on achieving performance excellence through benchmarking. Business Improvement Network
[Other]Authored by: Mann, R.
Mann, RS. (2004).
A global perspective on achieving performance excellence through benchmarking. Business Improvement Network
[Other]Authored by: Mann, R.
Mann, RS. (2004).
Reviewing and enhancing the Australian business excellence framework. SAI Global's Workshop
[Other]Authored by: Mann, R.
Mann, RS. (2004).
Reviewing and enhancing the Australian business excellence framework. SAI Global's Melbourne Workshop 1
[Other]Authored by: Mann, R.
Mann, RS. (2004).
Reviewing and enhancing the Australian business excellence framework. SAI Global's Melbourne Workshop 2
[Other]Authored by: Mann, R.
Mann, RS. (2004).
Reviewing and enhancing the Australian business excellence framework. SAI Global's Sydney Workshop 1
[Other]Authored by: Mann, R.
Mann, RS. (2004).
Reviewing and enhancing the Australian business excellence framework. SAI Global's Sydney Workshop 2
[Other]Authored by: Mann, R.
Denton, K., Werata, T., Biggs, R., Carman, K., Rowell, R., Bleasdale, N., . . . Saunders, M. (2004).
Strategy deployment. (pp. 1 - 66). SAI Global
[Other]Authored by: Mann, R.
Anderson, M., Biggs, R., Bridges, A., MacFarlane, R., Bartley, B., Mann, RS., . . . Cooper, B. (2004).
Customer-focussed culture. (pp. 1 - 86). SAI Global
[Other]Authored by: Mann, R.
Mann, RS. (2002).
COER News. Massey University: Centre for Organisational Excellence Research
[Other]Authored by: Mann, R.