Dr Robin Mann staff profile picture

Contact details +6469517166

Dr Robin Mann BSc, MSc, PhD

Director - Centre for Organisational Excellence Research

School of Food and Advanced Technology

Director - Centre for Organisational Excellence Research

School of Engineering & Advanced Technology - Industrial Management and Innovation.

For more information on COER refer to www.coer.org.nz. A more detailed profile on Dr Robin Mann can be found at http://www.coer.org.nz/people-robin-mann

Dr Robin Mann is Head of the Centre for Organisational Excellence Research, Massey University, New Zealand, Chairman of the Global Benchmarking Network, Board Member New Zealand Business Excellence Foundation, Co-Founder of BPIR.com – a best practice website resource, Founder of the International Best Practice Competition and New Zealand Best Practice Competition and Founder of the TRADE Best Practice Benchmarking Methodology. .A more detailed profile on Dr Robin Mann can be found at Dr. Robin Mann – COER

More about me...View less...

Professional

Contact details

  • Ph: +64 6 356 9099 ext 5445
    Location: RC 2.08, Riddet building
    Campus: Manawatu

Qualifications

  • Bachelor of Science - University of Lancaster (1986)
  • Master of Science - University of Warwick (1989)
  • Doctor of Philosophy - University of Liverpool (1993)

Research Expertise

Research Interests

Benchmarking, Business Excellence, Best Practices, Innovation, Business Improvement and Quality Management

Area of Expertise

Field of research codes
Business and Management (150300): Business Information Management (incl. Records, Knowledge and Information Management, and Intelligence) (150301): Commerce, Management, Tourism And Services (150000): Corporate Governance and Stakeholder Engagement (150303): Entrepreneurship (150304): Human Resources Management (150305): Innovation and Technology Management (150307): Organisation and Management Theory (150310): Organisational Behaviour (150311): Organisational Planning and Management (150312): Quality Management (150313): Small Business Management (150314)

Research Projects

Summary of Research Projects

Position Current Completed
Project Leader 0 1

Research Outputs

Journal

Ghafoor, S., Grigg, NP., & Mann, R. (2022). An investigation of designing, developing and modifying business excellence frameworks. Measuring Business Excellence. 26(4), 397-416
[Journal article]Authored by: Mann, R.
Ghafoor, S., Mann, RS., & Grigg, N. (2021). The strengths and opportunities for improvement of the Baldrige Performance Excellence Program. Quality Management Journal. 28(3), 128-144
[Journal article]Authored by: Mann, R.
Malik, R., Mann, R., & Knapman, R. (2021). Rapid benchmarking: the case of a multinational dairy company. Benchmarking. 28(3), 1031-1058
[Journal article]Authored by: Mann, R.
Ghafoor, S., Grigg, NP., Mathrani, S., & Mann, R. (2022). A bibliometric and thematic review of business excellence journal papers from 1990 to 2020. Total Quality Management and Business Excellence. 33(3-4), 355-387
[Journal article]Authored by: Mann, R., Mathrani, S.
Al Nuseirat, AA., El Kahlout, ZM., Abbas, A., Adebanjo, D., Punnakitikashem, P., & Mann, R. (2019). An analysis of a structured benchmarking project: The case of Dubai Electricity and Water Authority’s benchmarking project. Benchmarking. 26(5), 1431-1450
[Journal article]Authored by: Mann, R.
Adebanjo, D., Mann, R., Mohammad, M., & Bareduan, SA. (2019). A study of the activities and impact of the Asian Productivity Organisation (APO). International Journal of Productivity and Performance Management. 68(2), 262-275
[Journal article]Authored by: Mann, R.
Mann, RS., Adebanjo, D., Abbas, A., El Kahlout,, Z., & Nuseirat, A. (2018). Investigating a coordinated program of benchmarking projects for 13 government organisations: The case of Dubai.. TQM and Business Excellence Journal.
[Journal article]Authored by: Mann, R.
Mann, RS. (2017). Sustaining Business Excellence at Organizational and National Levels. Quality Management Forum. 43(2), 4-5
[Journal article]Authored by: Mann, R.
Mann, RS. (2017). Sustaining Business Excellence at Organizational and National Levels. The Quality Management Forum. 43(2), 4-5
[Journal article]Authored by: Mann, R.
Wagner, JP., Grigg, N., Mann, R., & Mohammad, M. (2017). High task interdependence: Job rotation and other approaches for overcoming ingroup favoritism. Journal of Manufacturing Technology Management. 28(4), 485-505
[Journal article]Authored by: Mann, R.
Malik, R., Mann, RS., & Grigg, NP. (2016). Benchmarking in Educational Systems. e-Quality Edge, Professional journal of the South African Quality Institute (SAQI). (201), 2-5
[Journal article]Authored by: Mann, R.
Tickle, M., Mann, R., & Adebanjo, D. (2016). Deploying business excellence – success factors for high performance. International Journal of Quality and Reliability Management. 33(2), 197-230
[Journal article]Authored by: Mann, R.
Mann, RS. (2015). The history of benchmarking and its role in inspiration. Journal of Inspiration Economy. 2(2), 131-143 Retrieved from http://journals.uob.edu.bh/
[Journal article]Authored by: Mann, R.
Adebanjo, D., Tickle, M., & Mann, RS. (2015). Strategies for successful business excellence adoption. International Journal of Management and Applied Science. 1(11), 107-111
[Journal article]Authored by: Mann, R.
Adebanjo, D., Tickle, M., Laosirihongthong, T., & Mann, R. (2015). A study of the use of business improvement initiatives: The association with company size and level of national development. Production Planning and Control. 26(7), 507-524
[Journal article]Authored by: Mann, R.
Tickle, M., Adebanjo, D., Mann, R., & Ojadi, F. (2015). Business improvement tools and techniques: A comparison across sectors and industries. International Journal of Production Research. 53(2), 354-370
[Journal article]Authored by: Mann, R.
Samuel, A., Grigg, NP., & Mann, RS. (2014). Insights into informal benchmarking. Journal of Inspiration Economy. 1(1), 63-87 Retrieved from http://journals.uob.edu.bh/
[Journal article]Authored by: Mann, R.
Tickle, M., Adebanjo, D., Mann, R., & Ojadi, F. (2014). Business improvement tools and techniques: a comparison across sectors and industries. International Journal of Production Research.
[Journal article]Authored by: Mann, R.
Adebanjo, D., Tickle, M., Laosirihongthong, T., & Mann, R. (2014). A study of the use of business improvement initiatives: the association with company size and level of national development. Production Planning and Control.
[Journal article]Authored by: Mann, R.
Michaelides, R., Tickle, M., Adebanjo, D., & Mann, R. (2011). Exploring business excellence in Asia. 2011 IEEE International Conference on Quality and Reliability, ICQR 2011. , 398-402
[Journal article]Authored by: Mann, R.
Mann, R., Adebanjo, D., Laosirihongthong, T., & Punnakitikashem, P. (2011). Awareness and impact of business excellence in Asia. Total Quality Management and Business Excellence. 22(11), 1237-1258
[Journal article]Authored by: Mann, R.
Mohammad, M., Mann, R., Grigg, N., & Wagner, JP. (2011). Business excellence model: An overarching framework for managing and aligning multiple organisational improvement initiatives. Total Quality Management and Business Excellence. 22(11), 1213-1236
[Journal article]Authored by: Mann, R.
Crawford, N. (2011). Target Marketing. BPIR Management Brief. 6(10), 1-12 Retrieved from http://www.bpir.com/
[Journal article]Authored by: Mann, R.Edited by: Mann, R.
Crawford, N. (2011). Employee Onboarding. BPIR Management Brief. 6(9), 1-12 Retrieved from http://www.bpir.com/
[Journal article]Authored by: Mann, R.Edited by: Mann, R.
Crawford, N. (2011). Customer Satisfaction Management. 6(8), 1-12 Retrieved from http://www.bpir.com/
[Journal article]Authored by: Mann, R.Edited by: Mann, R.
Mann, R., Adebanjo, D., & Tickle, M. (2011). Deployment of business excellence in Asia: An exploratory study. International Journal of Quality & Reliability Management. 28(6), 604-627
[Journal article]Authored by: Mann, R.
Jayamaha, NP., Grigg, NP., & Mann, RS. (2011). Empirical analysis of the Baldrige Criteria as both an organisational performance measure and a theoretical model. Measuring Business Excellence. 15(1), 20-33
[Journal article]Authored by: Jayamaha, N., Mann, R.
Adebanjo, D., Abbas, A., & Mann, R. (2010). An investigation of the adoption and implementation of benchmarking. International Journal of Operations and Production Management. 30(11), 1140-1169
[Journal article]Authored by: Mann, R.
Mohammad, M., Mann, R., Grigg, N., & Wagner, J. (2010). Selecting the right organisational improvement initiative. QNewZ. , 9-11
[Journal article]Authored by: Mann, R.
Wagner, J., Grigg, N., & Mann, R. (2010). Culture of quality or a quality of culture?. QNewZ. , 4-5
[Journal article]Authored by: Mann, R.
Mann, RS. (2009). Everything you need to know about benchmarking. QFinance. , 765-768 Retrieved from http://www.bloomsbury.com/
[Journal article]Authored by: Mann, R.
Kureshi, NI., Mann, RS., Khan, MR., & Qureshi, MF. (2009). Quality Management Practices of SME in Developing Countries: A Survey of Manufacturing SME in Pakistan. Journal of Quality and Technology Management. 5(11), 63-89 Retrieved from http://pu.edu.pk/
[Journal article]Authored by: Mann, R.
Saunders, M., Mann, R., & Smith, R. (2009). Constructs and systems: Connecting strategy deployment and performance excellence. Total Quality Management and Business Excellence. 20(1), 115-128
[Journal article]Authored by: Mann, R.
Jayamaha, NP., Grigg, NP., & Mann, RS. (2009). A study of the validity of three major business excellence models in the Asia Pacific region. Total Quality Management and Business Excellence. 20(11), 1213-1227
[Journal article]Authored by: Jayamaha, N., Mann, R.
Mohammad, MB., Mann, RS., Grigg, NP., & Wagner, JP. (2009). Selection of quality improvement initiatives: An initial conceptual model. Journal of Quality Measurement and Analysis. 5(2), 1-14
[Journal article]Authored by: Mann, R.
Jayamaha, N., Grigg, N., & Mann, R. (2009). A study of the validity of three major business excellence models in the Asia Pacific region. Total Quality Management and Business Excellence. 20(11), 1213-1227
[Journal article]Authored by: Jayamaha, N., Mann, R.
Adebanjo, D., & Mann, R. (2008). Sustainability of benchmarking networks: A case-based analysis. Total Quality Management and Business Excellence. 19(1-2), 109-124
[Journal article]Authored by: Mann, R.
Adebanjo, D., & Mann, RS. (2008). Business Excellence. BPIR Management Brief. 4(6), 1-20 Retrieved from http://www.bpir.com/
[Journal article]Authored by: Mann, R.
Mann, R. (2008). Revisiting a TQM research project: The quality improvement activities of TQM. Total Quality Management and Business Excellence. 19(7-8), 751-761
[Journal article]Authored by: Mann, R.
Saunders, M., Mann, R., & Smith, R. (2008). Implementing strategic initiatives: A framework of leading practices. International Journal of Operations and Production Management. 28(11), 1095-1123
[Journal article]Authored by: Mann, R.
Saunders, M., Mann, R., & Grigg, N. (2008). Review processes for improving business excellence frameworks. International Journal of Quality and Reliability Management. 25(9), 928-942
[Journal article]Authored by: Mann, R.
Saunders, M., Mann, RS., & Grigg, NP. (2008). Utilisation of business excellence models: Australian and international experience. TQM Journal. 20(6), 651-663
[Journal article]Authored by: Mann, R.
Jayamaha, NP., Grigg, NP., & Mann, RS. (2008). Empirical validity of Baldrige criteria: New Zealand evidence. International Journal of Quality and Reliability Management. 25(5), 477-493
[Journal article]Authored by: Jayamaha, N., Mann, R.
Grigg, N., & Mann, R. (2008). Promoting excellence: An international study into creating awareness of business excellence models. TQM Journal. 20(3), 233-248
[Journal article]Authored by: Mann, R.
Grigg, N., & Mann, R. (2008). Review of the Australian Business Excellence Framework: A comparison of national strategies for designing, administering and promoting Business Excellence Frameworks. Total Quality Management and Business Excellence. 19(11), 1173-1188
[Journal article]Authored by: Mann, R.
Grigg, NP., & Mann, RS. (2008). Rewarding excellence: An international study into business excellence awards processes. Quality Mangament Journal. 15(3), 26-40
[Journal article]Authored by: Mann, R.
Campbell Allen, NM., Houston, DJ., & Mann, RS. (2008). Best practices in New Zealand organizations for rewarding and recognizing employee innovations and achievements. Total Quality Management. 19(1-2), 123-137
[Journal article]Authored by: Mann, R.
Adebanjo, D., & Mann, RS. (2007). Benchmarking. BPIR Management Brief. 4(5), 1-12 Retrieved from http://www.bpir.com/
[Journal article]Authored by: Mann, R.
Bartley, B., Gomibuchi, S., & Mann, R. (2007). Best practices in achieving a customer-focused culture. Benchmarking. 14(4), 482-496
[Journal article]Authored by: Mann, R.
Saunders, M., Mann, R., & Smith, R. (2007). Benchmarking strategy deployment practices. Benchmarking. 14(5), 609-623
[Journal article]Authored by: Mann, R.
Mann, RS., & Grigg, NP. (2005). Australia's business excellence framework. Q-NewZ Official Newsletter of the New Zealand Organisation for Quality. , 6-6
[Journal article]Authored by: Mann, R.
Saunders, M., & Mann, R. (2005). Self-assessment in a multi-organisational network. International Journal of Quality and Reliability Management. 22(6), 554-571
[Journal article]Authored by: Mann, R.
Grigg, NP., Welch, S., & Mann, RS. (2005). Benchmarking and knowledge management [In Russian]. Standarty i Kachestvo (Standards and Quality). 9, 56-61
[Journal article]Authored by: Mann, R.
Mann, RS., & Grigg, NP. (2005). Helping the kiwi to fly: Creating world-class organisations in New Zealand through a benchmarking initiative. Business Excellence [Russian]. , 20-29
[Journal article]Authored by: Mann, R.
Mann, RS., & Grigg, NP. (2004). Benchmarking to achieve world-class performance. Official Newsletter of the New Zealand Organisation for Quality. , 10-14
[Journal article]Authored by: Mann, R.
Mann, RS., & Shekar, A. (2004). Improving performance through benchmarking. Bright. (3), 24-27
[Journal article]Authored by: Mann, R.
Mann, R., & Grigg, N. (2004). Helping the Kiwi to fly: Creating world-class organizations in New Zealand through a benchmarking initiative. Total Quality Management and Business Excellence. 15(5-6), 707-718
[Journal article]Authored by: Mann, R.
Mann, RS. (2003). An introduction to New Zealand benchmarking. Global Benchmarking Network Review. , 49-54
[Journal article]Authored by: Mann, R.
Bartley, BM., Mann, RS., & Pellegrino, JM. (2002). What's hot and what's not - reporting the results of a survey of performance improvement techniques. QNew Z - Official Newsletter of the New Zealand Organisation for Quality. , 4-7
[Journal article]Authored by: Mann, R.
Bartley, BM., & Mann, RS. (2001). New Zealand's benchmarking club makes big strides in its first year. Q-New Z - Official Newsletter of the New Zealand Organisation for Quality. , 16-20
[Journal article]Authored by: Mann, R.
Mann, RS., & Nishide, S. (2001). Impressions from a quality tour in Japan. Q-New Z Official Newsletter of the New Zealand Organisation for Quality. , 10-19
[Journal article]Authored by: Mann, R.
Welch, S., & Mann, R. (2001). The development of a benchmarking and performance improvement resource. Benchmarking: An International Journal. 8(5), 431-452
[Journal article]Authored by: Mann, R.
Mann, RS., & Welch, S. (2000). Beyond the bench. New Zealand Management - The Magazine for Leaders. 47(7), 14
[Journal article]Authored by: Mann, R.
Mann, RS. (2000). New Zealand's benchmarking club - advancing performance excellence. Q - NewZ Official Newsletter of the New Zealand Organisation for Quality. , 1,5-6
[Journal article]Authored by: Mann, R.
Mann, RS. (2000). Clubbed for success. NZ Management - The Magazine for Leaders. 47(3), 34-36
[Journal article]Authored by: Mann, R.
Mann, RS., & Adebanjo, D. (2000). Approaches to self-assessment in the UK food and drinks industry. Food Industry Journal. 3(2), 80-104
[Journal article]Authored by: Mann, R.
Adebanjo, D., & Mann, R. (2000). Identifying problems in forecasting consumer demand in the fast moving consumer goods sector. Benchmarking: An International Journal. 7(3), 223-230
[Journal article]Authored by: Mann, R.
Mann, R., & Voss, M. (2000). An innovative process improvement approach that integrates ISO 9000 with the Baldrige framework. Benchmarking: An International Journal. 7(2), 128-146
[Journal article]Authored by: Mann, R.
Mann, R., Adebanjo, O., & Kehoe, D. (1999). An assessment of management systems and business performance in the UK food and drinks industry. British Food Journal. 101(1), 5-21
[Journal article]Authored by: Mann, R.

Book

Mann, R., Adebanjo, D., Abbas, A., Al-Nuseirat, A., Al Neaimi, H., & El-Kahlout, Z.(2017). Achieving performance excellence through benchmarking and organisational learning - 13 case studies from the 1st cycle of Dubai We Learn’s Excellence Makers Program. Dubai, United Arab Emirates: Dubai Government Excellence Program (DGEP), United Arab Emirates, and the Centre for Organisational Excellence Research (COER) Limited
[Authored Book]Authored by: Mann, R.
Mann, RS.(2016). Business Excellence Models and Awards for the Public Sector – A Guidebook for National Productivity Organisations (NPOs).. Tokyo Japan
[Authored Book]Authored by: Mann, R.
Mann, RS.(2016). Business excellence models and wards for the public sector – A guidebook for national productivity organisations (NPOs). Tokyo, Japan: Asian Productivity Organisation
[Authored Book]Authored by: Mann, R.
Mann, RS.(2015). A comprehensive study of the status and needs of national productivity organisations and the Asia productivity organisation. Japan, Tokyo: Asian Productivity Organisation
[Authored Book]Authored by: Mann, R.
Dahlgaard, S., & Mann, RS.(2015). Encyclopedia of quality and the service economy. Sweden: SAGE
[Authored Book]Authored by: Mann, R.Contributed to by: Mann, R.
Mann, RS., & Adams, M. (Eds.) (2012). Corporate Governance. New Zealand: BPIR.com Limited
[Edited Book]Edited by: Mann, R.
Mann, RS., Mohammad, M., & Agustin, T.(2012). Engaging SMEs in business excellence – A guidebook for national productivity organisations (NPOs). Japan: Asian Productivity Organisation
[Authored Book]Authored by: Mann, R.
Mann, RS., Mohammad, M., & Agustin, T.(2012). Understanding business excellence – An awareness guidebook for SMEs. Japan: Asian Productivity Organisation
[Authored Book]Authored by: Mann, R.
Mann, RS., Mohammad, M., & Agustin, T.(2012). Implementing Business Excellence – An Implementation GuideBook for SMEs. Japan: Asian Productivity Organisation
[Authored Book]Authored by: Mann, R.
Jayamaha, NP., Mann, RS., & Grigg, NP. (2008). An empirical study of the validity of business excellence models and the relationship between 'enablers' and 'business excellence'. In K. Foley, & P. Hermel (Eds.) The Theories and Practices of Organisational Excellence: New Perspectives. (pp. 15 - 48). Sydney, NSW: SAI Global
[Chapter]Authored by: Jayamaha, N., Mann, R.
Mann, RS., & Grigg, NP. (2007). A study of national strategies for organizational excellence. In KJ. Foley, DA. Hensler, & J. Jonker (Eds.) Quality Management and Organization Excellence: Oxymorons, Empty Boxes, or Significant Contributions to Management Thought and Practice?. (pp. 59 - 84). Sydney, NSW: SAI Global
[Chapter]Authored by: Mann, R.
Loo, LL., Grigg, NP., & Mann, RS. (Eds.) (2005). Implementing quality systems and obtaining employee buy-in. Sydney, NSW: SAI Global
[Edited Book]Edited by: Mann, R.
Mann, RS., & Grigg, NP. (Eds.) (2004). Strategy deployment. Sydney, NSW: SAI Global
[Edited Book]Edited by: Mann, R.
Mann, RS., & Grigg, NP. (Eds.) (2004). Customer-focused culture. Sydney, NSW: Standards Australia International
[Edited Book]Edited by: Mann, R.

Thesis

Campbell-Allen, NM. (2008). Best Practices in Rewarding & Recognising Employee Innovations & Achievements. (Master's Thesis)
[Masters Thesis]Edited by: Mann, R.

Report

Mann, RS. (2015). A comprehensive study of the status and needs of National Productivity organisations and the Asia Productivity Organisation. Asian Productivity Organisation.
[Commissioned Report]Authored by: Mann, R.
Mann, RS. (2011). Impact of Business Excellence/Quality Awards on Enterprises. Asian Productivity Organization.
[Commissioned Report]Authored by: Mann, R.Edited by: Mann, R.
Mann, RS., Abbas, A., Kohl, H., Orth, R., & Gormer, M.(2010). Global Survey on Business Improvement and Benchmarking. : Global Benchmarking Network
[Technical Report]Authored by: Mann, R.
Jayamaha, NP., Mann, R., & Grigg, N.(2007). A Report on Empirical Testing of the Singapore Quality Award (SQA) Criteria. Massey University, New Zealand: COER Centre for Organisation Excellence Research
[Technical Report]Authored by: Jayamaha, N., Mann, R.
Grigg, NP., & Mann, RS. (2005). Beneath the surface: Enhancing the development, design, and deployment of the Australian Business Excellence Framework. SAI Global.
[Commissioned Report]Authored by: Mann, R.
Grigg, NP., & Mann, RS. (2005). "Development" and "deployment" practices of business excellence framework custodians. SAI Global.
[Commissioned Report]Authored by: Mann, R.
Grigg, NP., & Mann, RS. (2005). Beneath the surface: Enhancing the development, design and deployment of the Australian Business Excellence Framework. SAI Global.
[Commissioned Report]Authored by: Mann, R.
Pellegrino, JM., & Mann, RS. (2003). Project management best practice survey feedback report. Massey University.
[Commissioned Report]Authored by: Mann, R.
Mann, RS., Adebanjo, D., Gunn, W., Kennedy, I., Reid, C., French, J., . . . Anderson, D. (2000). Best practice report: Forecasting consumer demand in the FMCG sector. Leatherhead International Ltd.
[Commissioned Report]Authored by: Mann, R.

Conference

Mann, RS. (2017, November). Benchmarking for Innovation. Presented at Asia Pacific Quality Organisation Conference,. Rotorua, New Zealand.
[Conference Oral Presentation]Authored by: Mann, R.
Samuel, A., Grigg, NP., & Mann, RS. (2014). Insights into informal benchmarking. : ANQ Annual Congress
[Conference Paper in Published Proceedings]Authored by: Mann, R.
Adebanjo, D., Tickle, M., Ojadi, F., & Mann, R.The use of improvement tools - A comparison between sectors and industries. IEEE International Conference on Industrial Engineering and Engineering Management. (pp. 517 - 521). 2157-3611.
[Conference]Authored by: Mann, R.
Samuel, A., Grigg, NP., & Mann, RS. (2013). Research design and method to investigate informal benchmarking. In R. Lane, & D. Kahn (Eds.) Proceedings of the 11th ANZAM Operations, Supply Chain and Services Management Symposium. Australia: 11th ANZAM Operations, Supply Chain and Services Management Symposium
[Conference Paper in Published Proceedings]Authored by: Mann, R.
Samuel, A., Mann, R., & Grigg, N. (2012). A quantum leap in informal benchmarking. In World Business Capability Congress: Driving Excellence>Innovation>Productivity>Export Growth: Speakers, World Business Capability Congress: Driving Excellence>Innovation>Productivity>Export Growth New Zealand
[Conference Abstract]Authored by: Mann, R.
Regan, G., Mann, R., & Grigg, N. (2012). Making quality buisness excellence happen: A research working paper review. World Business Capability Congress: Driving Excellence>Innovation>Productivity>Export Growth: Papers. (pp. 1 - 11). New Zealand: World Business Capability Congress: Driving Excellence>Innovation>Productivity>Export Growth
[Conference Paper in Published Proceedings]Authored by: Mann, R.
Wagner, JP., Grigg, NP., Mann, R., Mohammad, M., & Harvie, W. (2011). Re-constructing organisational cultures of continuous improvement: Findings from international case studies. (pp. 1 - 11). Cambridge, United Kingdom: Proceedings of the 18th International Annual EurOMA Conference.
[Conference Paper in Published Proceedings]Authored by: Mann, R.
Mohammad, M., Mann, R., Grigg, NP., & Wagner, JP. (2011). Selecting appropriate organisational improvement initiatives: A five step approach. (pp. 79 - 80). , Proceedings of the 15th International Conference on ISO and TQM (15-ICIT)
[Conference Abstract]Authored by: Mann, R.
Mohammad, M., Mann, R., Grigg, NP., & Wagner, JP. (2011). Selecting appropriate organisational improvement initiatives: A five step approach. In SKM. Ho (Ed.) (pp. 1 - 6). : Proceedings of the 15th International Conference on ISO and TQM (15-ICIT)
[Conference Paper in Published Proceedings]Authored by: Mann, R.
Wagner, JP., Grigg, NP., Mann, R., Mohammad, M., & Harvie, W. (2011). Re-constructing organisational cultures of continuous improvement: Findings from international case studies. , 18th International Annual EurOMA Conference Cambridge, United Kingdom: University of Cambridge
[Conference Abstract]Authored by: Mann, R.
Wagner, JP., Grigg, NP., Mann, RS., Mohammad, MB., & Harvie, W. (2010). Beyond universalism: Continuous improvement in its socio-cultural context. Proceedings of the 17th International Annual European Operations Management Association (EurOMA) Conference 2010: Managing Operations in Service Economies. (pp. 1 - 10).
[Conference Paper in Published Proceedings]Authored by: Mann, R.
Mohammad, M., Mann, R., Grigg, N., & Wagner, JP. (2010). The right improvement initiative for the right situation: A contextual and systems approach. 40th International Conference on Computers and Industrial Engineering: Soft Computing Techniques for Advanced Manufacturing and Service Systems, CIE40 2010.
[Conference Paper in Published Proceedings]Authored by: Mann, R.
Wagner, JP., Stamm, ML., Grigg, NP., Mann, RS., Neitzert, TR., & Mohammad, MB. (2009). Inside the black box: Field research methodologies of culture and continuous improvement. In K. Weaver, J. Gibb, & D. Munshi (Eds.) 13th Annual Waikato Management School Student Research Conference. (pp. 1 - 28).
[Conference Paper in Published Proceedings]Authored by: Mann, R.
Mohammad, MB., Mann, RS., Grigg, NP., & Wagner, JP. (2009). Selection of business improvement initiatives towards achieving business excellence: An initial conceptual model. International Conference on Quality, Productivity and Performance Measurement. (pp. 1 - 8).
[Conference Paper in Published Proceedings]Authored by: Mann, R.
Wagner, JP., Grigg, NP., Mann, RS., & Mohammad, MB. (2009). Inside the black box: A field research methodology of culture and continuous improvement. In Proceedings of the New Zealand Postgraduate Conference(pp. 145 - 145). : Victoria University of Wellington
[Conference Abstract]Authored by: Mann, R.
Jayamaha, NP., Grigg, NP., & Mann, RS. (2008). Testing category and item weights of the Australian business excellence framework using the partial least squares regression (plsr) method. In PJ. Singh, D. Prajogo, P. O'Neill, & S. Rahman (Eds.) (pp. 1 - 12). : Proceedings of the ANZAM Operations, Supply Chain & Services Management Symposium
[Conference Paper in Published Proceedings]Authored by: Jayamaha, N., Mann, R.
Mohammed, M., Mann, RS., Grigg, NP., & Wagner, J. (2008). Multiple initiatives implementation in the journey towards organisational excellence: Issues and future research. Proceedings of the New Zealand Organisation for Quality COnference. (pp. 67 - 70).
[Conference Paper in Published Proceedings]Authored by: Mann, R.
Wagner, JP., Grigg, NP., Mann, RS., & Mohammed, M. (2008). Productivity and quality: a cultural perspective. Proceedings of the New Zealand Organisation for Quality Conference: 'Quality Productivity and Sustainability'. (pp. 63 - 66).
[Conference Paper in Published Proceedings]Authored by: Mann, R.
Jayamaha, NP., Grigg, NP., & Mann, RS. (2008). Testing category and item weights of the Australian Business Excellence Framework using the partial least squares regression (PLSR) method. Proceedings of Australia & New Zealand Academy of Management (ANZAM) Operations, Supply Chain & Services Management Symposium 2008: The Challenges and Opportunities of Operating in Complex Supply Chains. (pp. unpaged).
[Conference Paper in Published Proceedings]Authored by: Mann, R.
Campbell-Allen, N., Houston, D., & Mann, RS.Best practices in New Zealand organizations for rewarding and recognising employee innovations and achievements. (pp. not numbered - not numbered). : 12th World Congress for Total Quality Management
[Conference Paper in Published Proceedings]Authored by: Mann, R.
Jayamaha, NP., Grigg, NP., & Mann, RS. (2007). How valid is the Australian business excellence framework an empirical study. (pp. 1 - 12). : Proceedings of the 5th ANZAM and 1st Asian Pacific Operations Management Symposium
[Conference Paper in Published Proceedings]Authored by: Jayamaha, N., Mann, R.
Jayamaha, N., Grigg, NP., & Mann, RS. (2007). How valid is the Australian Business Excellence Framework? - An empirical study. In PJ. Singh, D. Prajogo, & P. O'Neill (Eds.) Proceedings of the 5th Australian and New Zealand Academy of Management (ANZAM) Operations Management Symposium / 1st Asia Pacific Operations Management Symposium. (pp. unpaged - 12).
[Conference Paper in Published Proceedings]Authored by: Jayamaha, N., Mann, R.
Jayamaha, NP., Grigg, NP., & Mann, RS. (2006). Empirical evidence on the validity of the Australian business excellence framework. In KV. Peursem, & D. Munshi (Eds.) (pp. 1 - 20). : 10th Annual Waikato Management School Student Research Conference
[Conference Paper in Published Proceedings]Authored by: Jayamaha, N., Mann, R.
Grigg, NP., & Mann, RS. (2006, December). Improving the design of business excellence models. Presented at 11th World Congress for Total Quality Management. Wellington, NZ.
[Conference Oral Presentation]Authored by: Mann, R.
Troy, V., Grigg, NP., & Mann, RS. (2006). 2005 national CRM survey. In Proceedings of the 11th World Congress for Total Quality Management(pp. unpaged - 2). : World Congress for Total Quality Management
[Conference Abstract]Authored by: Mann, R.
Jayamaha, N., Mann, RS., & Grigg, NP. (2006). An empirical investigation of the validity of two Business Excellence Frameworks used in Australasia. In Proceedings of the 11th World Congress for Total Quality Management(pp. 73 - 74). : World Congress for Total Quality Management
[Conference Abstract]Authored by: Jayamaha, N., Mann, R.
Jayamaha, N., Grigg, NP., & Mann, RS. (2006). Empirical evidence on the validity of the Australian Business Excellence Framework. In K. van Peursem, & D. Munshi (Eds.) Proceedings of the 10th Annual Waikato Management School Student Research Conference. (pp. unpaged - 20).
[Conference Paper in Published Proceedings]Authored by: Jayamaha, N., Mann, R.
Mann, RS., & Grigg, NP. (2006, January). A study of national strategies to increase the awareness and use of business excellence frameworks. Presented at 5th Multinational Alliance for the Advancement of Organizational Excellence Conference. Sydney, NSW.
[Conference Oral Presentation]Authored by: Mann, R.
Campbell Allen, NM., Houston, DJ., & Mann, RS. (2006). Best practices in New Zealand organizations for rewarding and recognising employee innovations and achievements. World Congress for Total Quality Management.
[Conference Paper in Published Proceedings]Authored by: Mann, R.
Mann, RS. (2005, December). A best practice resource for organisational improvement. Presented at Conference of Auditors & Lead Auditors. Tehran, Iran.
[Conference Oral Presentation]Authored by: Mann, R.
Grigg, NP., Welch, S., & Mann, RS. (2005). Benchmarking made easy in a knowledge based economy. 49th European Organisation for Quality Congress. (pp. 1 - 10). Belguim
[Conference Paper in Published Proceedings]Authored by: Mann, R.
Mann, RS., & Grigg, NP. (2005). Engaging organisations in business excellence: An international study. 10th World Congress for Total Quality Management. (pp. unpaged). University of Manitoba, Canada
[Conference Paper in Published Proceedings]Authored by: Mann, R.
Campbell-Allen, N., Houston, D., & Mann, R. (2008). Best practices in New Zealand organizations for rewarding and recognizing employee innovations and achievements. TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE. Vol. 19 (pp. 123 - 137).
[Conference Paper in Published Proceedings]Authored by: Mann, R.
Mann, RS., & Welch, S. (2005). Benchmarking for excellence. In MSP. Ed (Ed.) QUALCON: Australian Organisation for Quality Annual Conference. (pp. [unpaged]). Adelaide, SA
[Conference Paper in Published Proceedings]Authored by: Mann, R.
Mann, RS., & Grigg, NP. (2005). Excellence down under: Enhancing the Australian business excellence framework. In SKM. Ho, X-F. Tang, & Y-ZL. Eds (Eds.) TQM & 6-Sigma For Competitiveness: Proceedings of the 10th Intenational Conference on ISO 9000 & TQM (10-ICIT). China
[Conference Paper in Published Proceedings]Authored by: Mann, R.
Grigg, NP., Welch, S., & Mann, RS. (2005, April). Benchmarking made easy in a knowledge based economy. Presented at 49th European Organisation for Quality Congress. Antylya, Turkey.
[Conference Oral Presentation]Authored by: Mann, R.
Mann, RS., & Grigg, NP. (2005, August). Engaging organisations in business excellence:A international study. Presented at 10th World Congress for Total Quality Management. University of Manitoba, MA.
[Conference Oral Presentation]Authored by: Mann, R.
Mann, RS., & Grigg, NP. (2005). Beneath the surface: Enhancing the Australian Business Excellence Framework. In MSP. Ed (Ed.) The Annual Conference of the Australian Organisation for Quality. Brisbane, QLD
[Conference Paper in Published Proceedings]Authored by: Mann, R.
Mann, RS., & Grigg, NP. (2004, March). Helping the Kiwi to fly - The New Zealand benchmarking club. Presented at Benchmarking for best practice conference. Auckland, NZ.
[Conference Oral Presentation]Authored by: Mann, R.
Mann, RS., & Grigg, NP. (2004, October). An innovative approach of integrating benchmarking with business excellence to produce world-class organisations. Presented at Qualcon 2004: Quality - The Key to Organisational Prosperity. Adelaide, SA.
[Conference Oral Presentation]Authored by: Mann, R.
Mann, RS., & Grigg, NP. (2004). An innovative approach of integrating benchmarking with business excellence to produce world-class organisations. Qualcon 2004: Quality - The Key to Organisational Prosperity: Conference Proceedings. Vol. 1 (pp. 261 - 278). Walkerville, SA
[Conference Paper in Published Proceedings]Authored by: Mann, R.
Grigg, NP., & Mann, RS. (2004). A fast-track to performance excellence: Creating world-class organisations through a benchmarking initiative. American Society for Quality's 58th Annual Quality Congress. (pp. unpaged). Milwaukee, WI
[Conference Paper in Published Proceedings]Authored by: Mann, R.
Mann, RS., & Grigg, NP. (2004, March). Helping the kiwi to fly: The New Zealand Benchmarking Club. Presented at Australasia's Inaugural Benchmarking for Best Practice Conference. Auckland, NZ.
[Conference Oral Presentation]Authored by: Mann, R.
Welch, S., Grigg, NP., & Mann, RS. (2004, March). The BPIR.com: A benchmarking and best practice web-based resource for improving organisational performance. Presented at Australasia's Inaugural Benchmarking for Best Practice Conference. Auckland, NZ.
[Conference Oral Presentation]Authored by: Mann, R.
Saunders, M., Mann, RS., & Smith, RW. (2004, December). Investigating strategy deployment and business excellence frameworkds: A network benchmarking approach. Presented at 18th Annual Conference of the Australian and New Zealand Academy of Management. University of Otago, Dunedin, NZ.
[Conference Oral Presentation]Authored by: Mann, R.
Saunders, M., Mann, RS., & Smith, RW. (2004). Investigating strategy deployment and business excellence frameworkds: A network benchmarking approach. 18th Annual Conference of the Australian and New Zealand Academy of Management: People first : Serving our stakeholders. (pp. unpaged). Dunedin, NZ
[Conference Paper in Published Proceedings]Authored by: Mann, R.
Innes, JR., Massey, CL., & Mann, RS. (2004, December). A contextualist approach to researching organisations in transition: How New Zealand service organisations start the business excellence (BE) journey. Presented at 18th Annual Conference of the Australian and New Zealand Academy of Management. University of Otago, Dunedin, NZ.
[Conference Oral Presentation]Authored by: Mann, R.
Innes, JR., Mann, RS., & Massey, CL. (2004). A contextualist approach to researching organisations in transition: How New Zealand service organisations start the business excellence (BE) journey. 18th Annual Conference of the Australian and New Zealand Academy of Management: People first - Serving our stakeholders. (pp. unpaged). Dunedin, NZ
[Conference Paper in Published Proceedings]Authored by: Mann, R.
Grigg, NP., Welch, S., & Mann, RS. (2004, December). Developing organisational knowledge and performance through a web-based resource: Rationale and practical development issues. Presented at 18th Annual Conference of the Australian and New Zealand Academy of Management. University of Otago, Dunedin, NZ.
[Conference Oral Presentation]Authored by: Mann, R.
Grigg, NP., Welch, S., & Mann, RS. (2004). Developing organisational knowledge and performance through a web-based resource: Rationale and practical development issues. 18th Annual Conference of the Australian and New Zealand Academy of Management: People first - Serving our stakeholders. (pp. unpaged). Dunedin, NZ
[Conference Paper in Published Proceedings]Authored by: Mann, R.
Grigg, NP., & Mann, RS. (2004, May). A fast-track to performance excellence: Creating world-class organizations through a benchmarking initiative. Presented at 58th Annual Quality Congress. Toronto, ON, Canada.
[Conference Oral Presentation]Authored by: Mann, R.
Welch, S., Grigg, NP., & Mann, RS. (2003). Development of a benchmarking and best practice web-based resource for improving organisational performance. 8th World Congress for Total Quality Management. (pp. 2 - 10).
[Conference Paper in Published Proceedings]Authored by: Mann, R.
Mann, RS., & Grigg, NP. (2003). Helping the kiwi to fly: Creating world-class organisations in New Zealand through a benchmarking initiative. 8th World Congress for Total Quality Management. (pp. 2 - 10).
[Conference Paper in Published Proceedings]Authored by: Mann, R.
Welch, SJ., Grigg, NP., & Mann, RS. (2003, October). Development of a benchmarking and best practice web-based resource for improving organisational performance. Presented at 8th World Congress for Total Quality Management. Dubai.
[Conference Oral Presentation]Authored by: Mann, R.
Mann, RS., & Grigg, NP. (2003, October). Helping the kiwi to fly: creating world-class organisations in New Zealand through a benchmarking initiative. Presented at 8th World Quality Congress. Dubai.
[Conference Oral Presentation]Authored by: Mann, R.
Welch, S., Grigg, NP., & Mann, RS. (2003, October). Development of a benchmarking and best practice web-based resource for improving organisational performance. Presented at 8th World Congress for Total Quality Management. Dubai.
[Conference Oral Presentation]Authored by: Mann, R.
Mann, RS. (2002, September). An innovative approach using benchmarking and business excellence to create role model organisations. . Harrogate, UK.
[Conference Oral Presentation]Authored by: Mann, R.
Bartley, B., & Mann, RS. (2002). Accelerating business excellence through inter-organisational co-operation. In SKM. Ho, & JD. Eds (Eds.) 7th International Conference on ISO 9000 & TQM (7-ICIT). (pp. [unpaged]). Hong Kong
[Conference Paper in Published Proceedings]Authored by: Mann, R.
Loo, EL., Barnes, DJ., & Mann, RS. (2001). Developing co-operative learning in student team projects in times of severe resource constraints: A comparative study. 8th Australasian Conference of Engineering Management Educators. (pp. 73 - 80). Wollongong, QLD
[Conference Paper in Published Proceedings]Authored by: Mann, R.
Mohammed, M., Mann, RS., & Wagner, JP.Multiple intiatives implementation in the journey towards organisational excellence: Issues and future research. Proceedings of the New Zealand Organisation for Quality Conference: 'Quality Productivity and Sustainability'.
[Conference Paper in Published Proceedings]Authored by: Mann, R.

Other

Mann, RS. (2017). Employee happiness. : Business Performance Improvement Resource
[Internet publication]Authored by: Mann, R.Edited by: Mann, R.
Crawford, N. (2016). Employee Suggestion Schemes.
[Internet publication]Edited by: Mann, R.
Crawford, N. (2015). Mental toughness. : BPIR.com Limited
[Internet publication]Edited by: Mann, R.
Crawford, N. (2015). Flexible Work Arrangements.
[Internet publication]Edited by: Mann, R.
Crawford, N. (2014). Green Supply Chain Management.
[Internet publication]Edited by: Mann, R.
Crawford, N. (2014). Quality Education.
[Internet publication]Edited by: Mann, R.
Crawford, N. (2014). Quality Education. : BPIR.com
[Internet publication]Edited by: Mann, R.
Mann, RS., Kohl, H., & Searles, B. (2013). Benchmarking 2030 the future of benchmarking. : Global Benchmarking Network
[Internet publication]Authored by: Mann, R.
Mann, RS. (2011). The Impact of Business Excellence/Quality Awards: An International Study. (pp. 1 - 9).
[Other]Authored by: Mann, R.
Mann, RS. (2005). Improving performance through benchmarking. (pp. 24 - 27).
[Other]Authored by: Mann, R.
Mann, RS. (2005). New Zealand's Massey University lauds e-TQM college for its unique history and achievements.
[Other]Authored by: Mann, R.
Mann, RS. (2005). E-QTM launded for w-learning intiatives.
[Other]Authored by: Mann, R.
Mann, RS. (2005). Teachers need challenges and opportunites.
[Other]Authored by: Mann, R.
Mann, RS. (2005). Benchmarking a global perspective.
[Other]Authored by: Mann, R.
Mann, RS. (2005, January). Benchmarking, benchmarking, benchmarking. : SPRING Singapore Assessor Seminar.
[Oral Presentation]Authored by: Mann, R.
Mann, RS. (2005, February). Beneath the surface-A project to review and enhance Australian business excellence framework. : ABEF Evaluator Seminar.
[Oral Presentation]Authored by: Mann, R.
Mann, RS. (2005, February). International benchmarking. : Presentation to a delegation from Moldova.
[Oral Presentation]Authored by: Mann, R.
Mann, RS. (2005, March). Introduction to the Centre for Organisational Excellence Research. : Dubai Quality Group.
[Oral Presentation]Authored by: Mann, R.
Mann, RS. (2005, March). Introduction to the Centre for Organisational Excellence Research. : National Library of Singapore.
[Oral Presentation]Authored by: Mann, R.
Mann, RS. (2005, April). Benchmarking basics. : Enterprise Training-Hamilton and Auckland Benchmarking Clubs.
[Oral Presentation]Authored by: Mann, R.
Mann, RS. (2005, May). Business excellence results. : Enterprise Training-Hamilton and Auckland Benchmarking Clubs.
[Oral Presentation]Authored by: Mann, R.
Mann, RS. (2005, July). COER-Who are we and what do we do. : I-Bench Team.
[Oral Presentation]Authored by: Mann, R.
Mann, RS. (2005, July). COER-A global perspective on benchmarking, business excellence and innovation. : SME Innovation Conference.
[Oral Presentation]Authored by: Mann, R.
Mann, RS. (2005, September). A global study of business excellence. : Scottish Quality Foundation.
[Oral Presentation]Authored by: Mann, R.
Mann, RS. (2005, September). A global perspective on benchmarking and business. : Benchmarking Conference, Czech Society for Quality.
[Oral Presentation]Authored by: Mann, R.
Mann, RS. (2005, September). Benchmarks and best practices. : Global Benchmarking Network.
[Oral Presentation]Authored by: Mann, R.
Campbell-Allen, N., Houston, D., & Mann, R.Best practices in New Zealand organizations for rewarding and recognizing employee innovations and achievements.
[Oral Presentation]Authored by: Mann, R.
Mann, RS., & Grigg, NP. (2005, October). Beneath the surface: Enhancing the Australian business excellence framework. : Qualcon Conference.
[Oral Presentation]Authored by: Mann, R.
Mann, RS., & Welch, S. (2005, October). Benchmarking for excellence. : Qualcon Conference.
[Oral Presentation]Authored by: Mann, R.
Mann, RS. (2005, November). Benchmarking study: 'Development' and 'deployment'-Practices of business excellence framework (BEF) custodians. : Global Business Excellence Council.
[Oral Presentation]Authored by: Mann, R.
Mann, RS. (2005, November). Meeting the challenges in the education sector through business excellence and benchmarking. : National Summit on Quality in Education.
[Oral Presentation]Authored by: Mann, R.
Mann, RS. (2005, November). A global study of business excellence. : 13th Quality Summit.
[Oral Presentation]Authored by: Mann, R.
Mann, RS. (2005, December). The impact of global trends in quality management. : International Conference of Auditors and Lead Auditors.
[Oral Presentation]Authored by: Mann, R.
Mann, RS., & Grigg, NP. (2004). The statistics of the average weight system. Glasgow Caledonian University
[Other]Authored by: Mann, R.
Mann, RS. (2004). A global perspective on achieving performance excellence through benchmarking. Business Improvement Network
[Other]Authored by: Mann, R.
Mann, RS. (2004). A global perspective on achieving performance excellence through benchmarking. Business Improvement Network
[Other]Authored by: Mann, R.
Mann, RS. (2004). Reviewing and enhancing the Australian business excellence framework. SAI Global's Workshop
[Other]Authored by: Mann, R.
Mann, RS. (2004). Reviewing and enhancing the Australian business excellence framework. SAI Global's Melbourne Workshop 1
[Other]Authored by: Mann, R.
Mann, RS. (2004). Reviewing and enhancing the Australian business excellence framework. SAI Global's Melbourne Workshop 2
[Other]Authored by: Mann, R.
Mann, RS. (2004). Reviewing and enhancing the Australian business excellence framework. SAI Global's Sydney Workshop 1
[Other]Authored by: Mann, R.
Mann, RS. (2004). Reviewing and enhancing the Australian business excellence framework. SAI Global's Sydney Workshop 2
[Other]Authored by: Mann, R.
Denton, K., Werata, T., Biggs, R., Carman, K., Rowell, R., Bleasdale, N., . . . Saunders, M. (2004). Strategy deployment. (pp. 1 - 66). SAI Global
[Other]Authored by: Mann, R.
Anderson, M., Biggs, R., Bridges, A., MacFarlane, R., Bartley, B., Mann, RS., . . . Cooper, B. (2004). Customer-focussed culture. (pp. 1 - 86). SAI Global
[Other]Authored by: Mann, R.
Mann, RS. (2002). COER News. Massey University: Centre for Organisational Excellence Research
[Other]Authored by: Mann, R.

Teaching and Supervision

Teaching Statement

A more detailed profile on Dr Robin Mann can be found at http://www.coer.org.nz/people-robin-mann

Summary of Doctoral Supervision

Position Current Completed
Main Supervisor 1 6
Co-supervisor 0 2

Current Doctoral Supervision

Main Supervisor of:

  • Atif Baig - Doctor of Philosophy
    An exploration of the organisational excellence architecture required to support an award-winning business excellence journey

Completed Doctoral Supervision

Main Supervisor of:

  • 2021 - Saad Ghafoor - Doctor of Philosophy
    A GLOBAL STUDY ON HOW THE NATIONAL BUSINESS EXCELLENCE (BE) CUSTODIANS DESIGN BE FRAMEWORKS AND PROMOTE, FACILITATE, AND AWARD BE IN THEIR COUNTRIES
  • 2019 - Rubab Malik - Doctor of Philosophy
    Development of a benchmarking framework to assist educationists and schools on sharing strategies and application of best practices.
  • 2017 - Alan Samuel - Doctor of Philosophy
    A Quantum Leap in Informal Benchmarking
  • 2012 - Musli Mohammad - Doctor of Philosophy
    Development of a Guidance Model for the Selection of Organisational Improvement Initiatives
  • 2009 - Virgil Troy - Doctor of Philosophy
    The anatomy of a customer relationship management (CRM) initiative
  • 2005 - Alfred Saunders - Doctor of Philosophy
    Performance excellence and strategy deployment: A framework for implementing strategic initiatives

Co-supervisor of:

  • 2012 - Jurgen Wagner - Doctor of Philosophy
    Studying Cultures of Continuous Improvement as Shared Meaning Systems: A Comparative Investigation of Group Cultures of Continuous Improvement in Different Societal Contexts
  • 2009 - Nihal Jayamaha - Doctor of Philosophy
    Validity of Business Excellence Models: A Conceptual and Empirical Analysis

Media and Links