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The Massey Genome Service (MGS) will ensure all sequencing samples submitted to our service are run in a timely manner. Current turnaround time is less than 48 hours from the time the samples arrive at our facility. For customer who hand deliver their sequencing samples to us, please note the sequencing cut-off time is at 10am (Monday – Friday). Sample that arrives outside this hour will be processed the next working day. Please contact us if your results have not been uploaded to the server within this time frame.
The MGS will only provide a sequencing rerun for free of charge if the samples fail due to problems with our reagents, processes or sequencing instrument. For each 96 well sequencing plate two internal controls (positive and negative) are included, as control for the reagents, processes and instrumentation.
The MGS re-run policies are:
1) The service will not re-run samples when the internal controls are working. When the results are uploaded to the server, a ‘summary of QC report’ including the quality scores for the control samples (positive and negative) will be generated and uploaded, along with the sequence files.
2) The service will rerun customer samples only under these conditions:
NOTE: Keep the “Instructions for submitting an online “Problem Report””.
Keep the information that is currently on the website and add the following note:
Note: For the genotyping rerun policy please contact us for more information.
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Last updated on Friday 20 January 2017