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Storage of Samples

All samples and client prepared libraries upon entering the facility are unpackaged and checked for breakages. If tubes are broken, then the client will be contacted immediately and will be asked to resend the samples or client prepared libraries.

All DNA samples and prepared libraries are stored in a -20oC freezer, and all RNA samples are stored in a -80oC chest freezer. 

Retention and Return of Samples

All samples that enter the facility, both DNA and RNA, and prepared libraries are stored for a period of 1 year after project completion, during which customers can request return of the samples via email. Libraries prepared by the service will not be returned to clients.

Should the client request the samples to be returned, then they will be sent the MGS “Authorisation for Return of Samples Form”, to be filled in, signed and returned. The samples will be released to the client within 3 working days of receiving the signed “Authorisation Form”.

Massey Contact Centre Mon - Fri 8:30am to 4:30pm 0800 MASSEY (+64 6 350 5701) TXT 5222 contact@massey.ac.nz Web chat Staff Alumni News Māori @ Massey