Impaired performance consideration

Who can apply?

You can apply if you have experienced critical personal circumstances or illness that arose very recently which you think impaired your performance in a scheduled assessment. Critical personal circumstances are circumstances which have a profound effect on your ‘normal' functioning. The effect will usually be in terms of your ability to concentrate, think clearly or put aside strong emotion for the duration of the assessment or a significant proportion of the study period. A more comprehensive definition, including examples, is provided in the Glossary of the University Calendar.

You cannot apply if you think you were impaired because:

  • you had exam-related stress or were worried about your exams
  • you were tired because you were studying
  • you had a common cold or similar everyday problem
  • you had a long-standing circumstance or illness.

How do I apply?

How to apply if you were unwell

  1. You must visit a registered health professional as soon as possible.
    1. You should preferably go while you are still sick so that they can certify that you were ill.
    2. You must see them within 7 days of the assessment.
    3. You should take a copy of this form for them to sign as evidence of your illness.  
      AEG/IP: Health and Counselling Form (132 KB)
  2. You must submit your completed application within 14 days of the assessment.
    1. Log in to your student homepage and click the Results and Exams tab.
    2. Click the Apply for impaired performance.
    3. Select your course.
    4. Upload the completed form.
    5. Click Submit.

How to apply if you had other critical personal circumstances

  1. Complete the following form. The form must include an explanation of the circumstances, be signed by an independent person (eg Justice of the Peace) no later than seven (7) days from the date of the assessment and include their contact details.
    AEG/IP: Critical Personal Circumstances Form (92 KB)

  2. Submit your completed application within 14 days of the assessment.
    1. Log in to your student homepage and click the Results and Exams tab.
    2. Click Apply for impaired performance.
    3. Select your course.
    4. Upload the completed form.
    5. Click Submit.

What happens to my application?

Your application is first assessed by administrative staff to check it meets the rules. It will be declined if it

  • is not submitted on time
  • does not contain independent evidence verifying your circumstances
  • does not apply to an assessment that is held at a fixed time and place
  • does not apply to an assessment worth 10% or more
  • relates to circumstances that are not considered critical or unavoidable, or that are long standing.

Your application is then sent to academic staff who determine whether your mark or result can be changed. Whether your grade can be changed depends on how well you did in other assessments during the year in that course, so the application may not be considered until the end of the academic year. Your performance in other courses is not considered.

How will I know the result of my application?

You will receive a notification of the outcome through the portal. This might not be until the end of the semester examination period.

What can I do if there is a problem with my application or I disagree with the outcome?

If you believe that you have sustained academic disadvantage as a result of impaired performance consideration, you may appeal once in writing to the Academic Board or its delegate (normally the Chief Examiner of the relevant College) within 4 weeks of the release of the final grade for the course.

More information

For the complete regulations please consult the Massey University Calendar.


Massey Contact Centre Mon - Fri 8:30am to 4:30pm 0800 MASSEY (+64 6 350 5701) TXT 5222 contact@massey.ac.nz Web chat Staff Alumni News Māori @ Massey