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290.204 Managing the Customer Experience (15 credits)
IMPORTANT NOTE:There have been changes to this course for 2022. For 2021 enrolments please check the individual offering description below to confirm details for:
This course examines the customer experience when navigating physical and virtual service environments. It explores the theory and practice regarding customer experience.
General Prerequisite: At least 45 credits from 100 level
|2021 *||Semester Two full semester||Distance|
|2022||Semester Two full semester||Distance|
* Due to recent changes you should carefully check this offering to confirm details before you enrol.
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