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Alan Samuel

Doctor of Philosophy, (Organisational Excellence)
Study Completed: 2017
College of Sciences


Thesis Title
A Quantum Leap in Informal Benchmarking

Read article at Massey Research Online: MRO icon

As an organisational improvement initiative, informal benchmarking or informally learning from others to improve work practices, is not nearly as effective as it is popular. Mr Samuel sought to provide a deeper understanding of informal benchmarking and demonstrate a need to render it more effective. By using a pragmatic mixed methods approach of surveys followed by interviews, a conceptual model and a roadmap was developed for its effective and sustainable implementation. Additionally, he found that informal benchmarking may be deployed as a stand-alone or as a complement to formal benchmarking projects. In view of the lack of available literature, the research is a pioneering academic study. It publicises the first empirically-based theoretical model of, and a practical roadmap for, the effective execution of informal benchmarking in organisations.

Dr Robin Mann
Professor Nigel Grigg