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Mobile Phone FAQs

 

How are mobile data limits applied at Massey?

Vodafone provides Massey with a fixed allocation of data each month, which is consumed by all users of Massey mobile phones and data connections. ITS splits the monthly allocation into individual data pools, which users will recognise as their data limit.

Presently, this is set at 500MB/month per user, for normal regular use throughout the year. We recognise that data usage varies over time, with some months potentially higher and others lower than 500MB. Each user is expected to consume an average of no greater than 500MB/month throughout the year.

Users will receive a warning text when they have consumed 80% of their monthly data, and again when they have consumed 100% of it.

Vodafone charges Massey for all use exceeding our allocation, so it’s imperative that mobile data usage be kept at acceptable levels.

The monthly data allocation runs from the 8th of every month until the 7th of the following month.  The monthly allocation will reset back to zero on the 8th of every month.

 

What happens if I exceed my 500 MB data quota in a given month?

Initially, the 500MB will be a soft limit, as we recognise users may need to adjust their habits. Data connections will continue to work normally beyond the quota of 500MB. However, ITS has the right to review people’s usage if they regularly consume more than the allocated limit.

If you require more mobile data or routinely exceed your allowance, please contact the Service Desk, outlining your requirements and why the existing data allocation does not meet your business needs. Each submission will be assessed on a case-by-case basis. If this assessment results in a recommendation to procure a data plan other than allowed data plan, your Head of D/C/S/I/U will need to acknowledge acceptance of the recommendation before any data plan can be amended. 

 

What happens if my mobile is lost/stolen or broken in New Zealand?

If you have a smart phone, the data on it is still accessible unless you have a PIN set.  To prevent data from being accessed on the phone it is advised that you wipe your phone remotely using the instructions below:

You should notify Vodafone at the first opportunity.  Please call the Ready Government Red Share Help line on 0800 738 394 (from a landline) and request an outgoing and incoming bar on your mobile to prevent unauthorized usage.

Once you have done this, please ask your department to place an order for a new SIM card (which your current mobile number can be transferred to) and handset.  Vodafone will then deliver the mobile to Massey University.

Note: Your budget centre will be required to repair or replace the handset and SIM card.  Please contact the Service Desk to request more information.

Remember, it is good practice to have a PIN set on your mobile to prevent access.

It is also advised that you change your password as well.  Any apps that access the Massey network will be able to contact the service if your password is save on the phone. The can be done here:

https://issmgmt.massey.ac.nz/passwordreset/change_mypasswd.cgi

 

What happens if my mobile is lost/stolen overseas?

If you have lost your mobile or suspect it has been stolen, you should notify Vodafone at the first opportunity.  Please contact Vodafone on +64 99629888 and advise them to place an outgoing and incoming bar on your phone number.

Once you have done this please advise your department to place an order for a new SimCard (which your current mobile number can be transferred to) and handset.  Vodafone NZ Ltd will then deliver the mobile to Massey University. 

Note: Your budget centre will be required to replace the handset and SIM card.  Please contact the Service Desk to request more information.

If you have a smart phone and believe it has been lost or stolen it is advised that you remotely wipe the phone to prevent data from being accessed on it.

 

What do I do if my mobile is faulty?

Please contact the Service Desk directly to log the fault by filling out the online form below. If the mobile is covered by warranty, there will be no cost for repair. If it is outside warranty or damaged, a mandatory charge of around $75 is required to assess the mobile. This will require you to raise a Technology One purchase order using internal supplier code ZXVODA (Vodafone New Zealand); the ledger code to be charged must include item code 1839. Once assessed you will receive a quote for the full repair and can decide whether to proceed.

Please note that a basic mobile may be available for your use while your mobile is being assessed or repaired. You need to request this service when filling out the online faulty handset form to log the repair.

Please complete the online faulty handset form.

 

Can I hire a mobile device on a short term basis?

Yes.  Massey University will supply mobile devices for short term (up to 4 weeks) rental to Massey University staff.  A number of mobile devices are available for use within NZ and for International Roaming.  This service is designed to meet temporary short term needs such as special events or travel where the user does not have an existing mobile device.

The user is responsible for the rental equipment in his/her possession; if the equipment is lost or returned faulty, the Budget Centre will be responsible for replacement or repair costs.

Please complete the online mobile device loan form if you require a short term loan Massey University Mobile Device. By submitting this form you have agreed that you have sought approval from the delegated approver with financial authority within your Department.

 

When is my mobile eligible for upgrading?

Your mobile is eligible for upgrade after 3 years.

If your device requires upgrade prior to this, please contact the Service Desk outlining your business requirements and explaining why the mobile device requires upgrading.

Each submission will be assessed on a case-by-case basis.  If this assessment results in a recommendation to upgrade, your Head of D/C/S/I/U must acknowledge acceptance of the recommendation before any mobile can be ordered.

Please contact the Service Desk to request more information regarding contract details on a mobile connection.

 

What happens to my old mobile device after upgrade?

All Massey University mobile devices remain the property of Massey University and must be returned upon upgrade to the Service Desk. It will be disposed of in a secure and environmentally friendly manner. Vodafone will secure-data wipe and recycle all old Massey mobiles devices that are brought in for recycling.

     

    Can my contacts/data be transferred to my new mobile?

    Generally, yes, using the backup functionality of the old mobile phone which is usually found in Settings. It is the user's responsibility to back up all data on their mobile device on a regular basis.

     

    Can I take my Massey mobile and number with me if I leave the University?

    No. All Massey University mobile devices and numbers remain the property of Massey University and must be returned upon upgrade or termination of the contract. A special case can be made by your Head of D/C/S/I/U on your behalf to the Service Desk to release the number – BUT the hardware remains the property of Massey University. Any associated termination charges will need to be met by the requestor.

     

    Does Vodafone mobile support global roaming? Where will my Vodafone mobile roam?

    Vodafone NZ Ltd mobiles will roam to all countries that support GSM. To see a list of countries please visit http://www.vodafone.co.nz/roaming/. Note: Your budget centre will be liable for additional charges associated with roaming such as call forwarding and increased call rates.

    Please also note that all mobile devices are not automatically activated for global roaming due to excessive costs associated. If you wish to use your mobile device overseas you will need to forward an ‘Approval’ email from your HoD to the Service Desk when you make your request.

     

    Can I purchase accessories for my mobile?

    Accessories such as spare charges and USB cable can be purchased in TechnologyOne by selecting the internal supplier code ZXOVDA (Vodafone New Zealand Ltd).  The budget centre GL/PR/NP/RM ledger code must include item code 1839.

    Hands free car kits are not permitted as the University does not condone talking on mobiles when driving.

     

    Can I use my mobile for personal calls?

    Mobile Phones are issued for business purposes. Personal (non-work) related use of Massey-supplied mobile devices should be kept to a minimum. Massey recognises that, from time to time, employees may need to contact family while they are on business, due to travel delays or similar. It is expected that these calls will be brief and employees should use their discretion. Where personal use incurs a cost against the device account, the device user may be required to reimburse the University for those costs.

     

    Can I use my mobile while driving?

    No. In addition, it is University policy that drivers of vehicles while on University business must not use mobiles (including hands-free) when driving. Drivers must pull over when safe to do so to use mobile phones.

    Staff are further reminded that Massey’s Vehicle Management and Usage Procedures state that drivers of University vehicles are to switch their mobiles off or, where the feature exists, to switch them to "flight" mode.

    Please note: The University will not allow the purchase of mobile phone car kits as this would be contradictory to these policies. From November 1st 2009, drivers caught by NZ Police using handheld mobile mobiles will receive an infringement notice.

     

    How do I secure the data stored on my iPhone?

    Please ensure that you activate the passcode feature on your iPhone. By adding a passcode onto your iPhone you will protect your data from misuse if the phone has been stolen. To activate your passcode please follow the instructions below:

    • Settings
    • General
    • Passcode Lock
    • Turn Passcode on
    • Choose and enter a 4 digit code twice

    You will need enter your passcode every time you wish to get into your phone.

    Contact the Service Desk

    Phone 06-356-9099 ext. 82111 (preferred method)

    7:45am - 5pm, Monday to Friday
    (excluding Public and University holidays)

    Out-of-hours Support


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