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OneDrive FAQs

Short URL: its.massey.ac.nz/onedrive

OneDrive is a file storage service that is part of Office 365. It provides you with 1TB (terabyte) of online storage space.

With OneDrive you can:

  • Access files from your desktop, web browser or mobile device
  • Work on Office documents with others at the same time in familiar programmes like Word and Excel
  • Securely share your files with anyone who has an email address, either inside or outside Massey.

OneDrive can be used to store files in the same way as the personal (H:) drives are used.

As OneDrive is not the Universities formal records or content management service, all documents and records that relate to BAU (business as usual) operation of your department or the University should still be stored in the relevant OneMassey SharePoint site or on your department network shares.

Information on what constitutes a BAU or Massey record, and for more details on document storage and OneMassey SharePoint, visit the EDRMS intranet site.

At the end of your Massey employment, everything in your OneDrive account will be deleted. ITS does not have access to your data in OneDrive and will not be able to assist you with transferring your data out of OneDrive, so please be aware of this if you intend to store important personal files in OneDrive.

Getting started

Working with files

Adding & uploading files

Create, save, open & edit files

Sharing & syncing files

Managing files

OneDrive on mobile devices


Contact the Service Desk

Phone 06-356-9099 ext. 82111 (preferred method)

7:45am - 5pm, Monday to Friday
(excluding Public and University holidays)

Out-of-hours Support

AskUs Self-Service to log a request online (staff)

Full contact details

Other ITS Information

IT Services Dashboard (staff)