Help and training
The ITS Service Desk assists with IT-related requests and enquiries.
ITS provides all Massey staff and post-graduate students (with a staff-like network usercode, e.g. jbloggs) with free information technology training workshops, online learning and resources. Under-graduate students and post-graduate students without a staff-like network usercode should contact their campus Library Computer Zone / Wāhi Rorohiko.
ITS training resources for staff and students can be found via the Training resources links below.
Answers to Frequently Asked Questions, hints, tips and solutions to everyday computer problems.
We're currently working on an updated ITS FAQ's section to help make things easier to find.
The MigrateIT Service is available to all staff who are upgrading or changing their Windows PC or laptop.
The service was developed to assist staff moving from Windows XP to Windows 7 machines.
Traditionally when experiencing a computer problem, specialist ITS staff would visit a customer in their office to provide assistance. Where appropriate this support will now be offered remotely via ConnectIT. This will allow for faster resolution of certain computer issues without the need to make an office visit. In situations where remote assistance is not possible, or not the best method of support, specialist staff will still be available to visit the staff member to assist.
When using the ConnectIT service customers will give control of their PC/laptop to ITS staff, if they agree to it, and will be able to withdraw this control at any time. At the conclusion of each session the customer disconnects and the ITS support staff member will no longer be able to see or control the customer's computer.
Fuller technical details on the ConnectIT setup and closure processes are available here.
What is the ConnectIT Service?
The ConnectIT Service includes an ITS provided implementation of the LogMeIn Rescue toolset to enable remote viewing or controlling of your computer desktop environment over the Massey network or internet. Massey provides a customised interface to begin a ConnectIT session:
The service also includes documented, recommended and supported processes for ITS support staff to provide remote, efficient and timely assistance on your computer from any of our national ITS Service Delivery teams (Albany, Palmerston North and Wellington ITS support staff).
Who can access the ConnectIT service?
The service is aimed at staff and students who are operating Massey owned computers and require ITS support staff to see, access / control or update their desktop or laptop environment.
This service is centrally funded and is provided at no charge for Massey University business related IT requests.
The ConnectIT Service is available via the Massey network and via the internet and provides for remote support sessions on Windows 7 and OS X (10.6 and above) operating systems.
How do I access the ConnectIT service?
Refer to the ConnectIT Technical FAQs for full details on ConnectIT technologies.
If you require further assistance or information please Contact ITS.
Page authorised by CIO
Last updated on Thursday 12 November 2020
Contact the Service Desk
Phone 06-356-9099 ext. 82111 (preferred method)
7:45am - 5pm, Monday to Friday
(excluding Public and University holidays)
AskUs Self-Service to log a request online (staff)
Other ITS Information
IT Services Dashboard (staff)