Frequently Asked Questions for Massey Uni app
Who is the app for?
The Massey Uni app is designed for Students studying at Massey University. The app has features (like the map) that are useful to anyone visiting Massey.
How do I find a place using the app?
On the map are most buildings, lecture theatres, labs, and points of interest.
From the map
I am being asked to login, do I have to?
Why don't I see changes in my timetable in the app?
What devices can run the app?The app is supported on the following software versions:
- Android phones and tablets with version 6.0 (Marshmallow) and newer.
- Apple iPhone and iPad devices with iOS 10.0 and newer
Why are some of my papers or lecturers missing from the Student Portal timetable?
If your paper has classes that are not in your student portal timetable, ask your paper coordinator to have them added.
How do I get the app?
- Apple/iTunes — Search for "Massey Uni" or go to https://itunes.apple.com/nz/app/massey-uni/id772415885?mt=8&uo=4
Note: In the iTunes App store there's an app called "My Massey". That's not us - it's a lawn care company in Texas. So unless you need your lawn mowed in Dallas-Fort Worth, give it a miss.
- Android/Google Play — Search for "Massey Uni" or go to https://play.google.com/store/apps/details?id=nz.ac.massey.orientation.droid&hl=en
How do I get my timetable to display?
There are two parts to this. Both will need your Student ID and password.
- Save your timetable on the Student Portal
Go to the Student Portal (https://smsportal.massey.ac.nz) and log in with your Student ID and password.
Click the Timetable link on the Student Portal Study menu
Select the semester you want to edit the timetable of
Expand all the events you want, and close all those you don't.
Click the save changes button
If you can see multiple semesters in the student portal e.g. Semester 2, Summer Semester, make sure you go into each tab and save each semester separately.
- Download the saved timetable to the app
Open the Massey uni app.
Login to the app (if you are not already logged in).
Your timetable will download automatically every 5 hours.
If you know that it has changed and want to refresh it, go to the timetable screen and tap the refresh button or the 'Tap to refresh' link.
Why do I keep getting an error...
"No Connection. Check your WiFi or mobile data connection"?
This means that your phone has lost its internet connection when the app was trying to use it.
If you're walking around on campus this can happen as you move out of range of WiFi and get a weak WiFi connection — whether or not you have mobile data switched on. If you're moving around (e.g. between buildings) it's best to be using your mobile data.
You may have a proxy server set, which you are not authenticated with.
Either use your device's browser to open a web page, and you will be asked to authenticate. Or remove the proxy server from your wireless configuration.
When I use the map, why do I keep getting messages about not being able to show my location?
But if you're outdoors and get the problem:
- iOS – Location services may be switched off for the device, or just for the Massey Uni app. Go to Settings, Privacy, Location services.
- Android – GPS or Location services may be switched off. Go to Settings, Location services to check.
I can't login
Error message: No Connection. This function requires an internet connection.
To login you need to be connected to the internet. Connect and try again.
Error message: Error Either your Student ID/password is incorrect or you are not a current student studying at Massey University.
The student ID and password supplied failed AD authentication. This may be because:
- The student ID or password was wrong
- The Student ID is for someone not currently studying at Massey
- The account isn't allowed to login, e.g. canned (overdue fees), locked out (too many failed login attempts).
How much space will the app need?
The app takes up approximately 6MB of space, however it will also use your device’s cache to store map images and the details of events you save.
Where will the app work?
The app will work anywhere. There are some features (like map and timetable download) that need an internet connection. That connection can be your home/private WiFi, Massey WiFi or mobile data.
On the timetable screen I get the message "Could not update timetable..."
There is no saved timetable
You have no timetable saved. Go to the Student Portal (https://smsportal.massey.ac.nz) and save a timetable.
There is a problem with the saved timetable that needs to be resolved.
Go to the Student Portal (http://smsportal.massey.ac.nz), edit the timetable and re-save for all semesters.
Your saved timetable referred to a class that has since been removed.
Why are some of my classes I selected in the Student Portal missing from the app timetable?
The app only refreshes the timetable every 5 hours. You'll need to tap the refresh button on the timetable screen.
If you have downloaded your latest timetable it may be because not all classes start on first week, or run every week, check that the missing class isn't in later weeks.
I've downloaded my timetable, but now I want to remove it from the app, what do I do?
Log out of the app — tap the log out button.
The app says I've logged out
Login lasts for 90 days, after which you'll need to login again. When the login expires, the app will keep your timetable but won't be able to update it.
What happens when I log out?
Your timetable is deleted from the device.
Page authorised by CIO
Last updated on Friday 01 February 2019
Report a bug
You can report a bug by emailing a description of the problem to email@example.com
If you don't want us to get in touch for more detail, please let us know.
Staff and visitors
Contact the Service Desk
If you are having trouble with the app please let the Service Desk know by:
Phone 06-356-9099 ext. 82111 (preferred method), or via
AskUs to log a request online (staff only)
- If you don't want us to get in touch for more detail, please let us know.