New information following the change in COVID-19 alert levels.

Checking your print jobs and balance

My Print Center

My Print Center provides a web interface for uploading and viewing ready for release print jobs, including printing history. My Print Center can be accessed via the following portals:


Access My Print Center for the Albany campus by going to


Access My Print Center for the Manawatū campus by going to


Access My Print Center for the Wellington campus by going to

Login and get started

  1. Visit the MobilePrint portal for the campus you are on
  2. Log in using your Massey Student ID or usercode (jbloggs) and password

Things you can do with My Print Center

 Check your print balance

Your print balance is displayed in the bottom left hand corner of My Print Center. Staff will see a negative balance which is charged back to your department. Student will see a positive balance showing your remaining funds. Log into to add funds to your print budget online, or visit your campus Library.

Note: GST is deducted from the amount added to your account.

 Change print options

Upload or send your document via email to MobilePrint, tick the box next to the print job to be changed, then select your print options at the bottom of the My Print Center window.

Settings that can be changed:

  • Black and white or colour
  • Single or double sided
  • Pages per side
  • Number of copies to be printed

 Upload documents

Log into the My Print Center portal for your campus, click upload - a list of supported file types will be displayed, select your file then your print options.

 Remove a print job from the FollowMe queue

Log into the My Print Center portal for your campus, tick the box next to the print job to be deleted, then select delete.

 Free print job if your first one fails

If a print job fails to be printed via My Print Center, you will be given a free print job so you can retry.

Note: This feature only applies to the My Print Center service and not Pharos Web Release. If you are charged for a print job and it fails, please Contact ITS for assistance.

Having trouble?

Help and support

A list of frequently asked questions (FAQ's) can be found at Frequently Asked Questions for MobilePrint

The IT Assistants and Library staff in the Information Commons at each Library can help you with mobile printing and other IT-related queries. Locations, services and opening hours can be found via:

Note: full support may not be available for your device or email app.

ITS has tested the MobilePrint service using a range of devices and email apps running on Android, iOS and Windows Phone - however due to the number of phones and apps available we have not been able to test all.

Contact ITS

Contact the Service Desk

Phone 06-356-9099 ext. 82111 (preferred method)

7:45am - 5pm, Monday to Friday
(excluding Public and University holidays)

Out-of-hours Support

AskUs Self-Service to log a request online (staff)

Full contact details

Other ITS Information

IT Services Dashboard (staff)




ITS Site Tree

Contact us Mon - Fri 8:30am to 4:30pm 0800 MASSEY (+64 6 350 5701) TXT 5222 Web chat Staff Alumni News Māori @ Massey