New information following the change in COVID-19 alert levels.

Frequently Asked Questions for MobilePrint


I can't log into Pharos web portal to register a new email address

If you can't log into Pharos Web Release to register a new email address - swipe your ID card at the nearest FollowMe printer or log in via the touch panel using your Massey credentials. MobilePrint will be activated on your account and you'll now be able to log into Pharos Web Release and register an email address.

How to I access the Pharos Web Release  or My Print Center website?

Click or tap the button below for your campus, or use one of the short URL's below.


Can I use MobilePrint across campuses?

No. There are multiple FollowMe queues per campus, so every staff member or student is linked to a FollowMe queue based on their campus location.  If you are at the Manawatu campus, and you send a MobilePrint job to one of the Albany MobilePrint email addresses, you would not be able to collect the print job — as the Albany email address can only distribute printing to Albany FollowMe printers.


Why does my print request take a long time to show up at the print station?

It is normal to experience time delays between sending a print request and it showing up on the print station.  You can expect a wait of up to several minutes before you receive a email confirmation notifying you your documents are ready for printing.

Note: If the email service is unavailable, your print requests will not be processed by MobilePrint. If your print request is not showing on the print station, or on the MobilePrint website for your campus after a few minutes — please Contact ITS


Which email address do I send my printing to?





What is MobilePrint?

MobilePrint is the ability to print from any email-enabled device to any FollowMe printing Fuji Xerox device on the same campus.


Can I print attachments with MobilePrint?

Yes.  If an email is sent with an attachment to the MobilePrint email address, both the attachment and the email will be processed.

MobilePrint supports the following formats and extensions:

Adobe® Portable Document Format (.pdf)

Office Documents
Microsoft® Office (docx, .doc, .xls, xlsx, .xlt, .ppt, .pptx, .pptm)
Microsoft® Outlook (.msg, .eml)
Microsoft® Publisher (.pub)
Open Office (.odt, .ods, .odp)

Image Files
.jpg, .jpeg

Text Formats
Text files (.txt)
Rich Text Format (.rtf)
Comma Separated Values (.csv)

E-mail Contents
HTML, Rich Text, or Plain Text, as contained in the e-mail body (files inserted in the body of an email are not supported)


Can I print straight from my mobile device without sending it to a MobilePrint email address?

No. This option is currently not available for MobilePrint.

Having trouble?

Help and support

The IT Assistants and Library staff in the Information Commons at each Library can help you with mobile printing and other IT-related queries. Locations, services and opening hours can be found via:

Note: full support may not be available for your device or email app.

ITS has tested the MobilePrint service using a range of devices and email apps running on Android, iOS and Windows Phone - however due to the number of phones and apps available we have not been able to test all.

Contact ITS

Contact the Service Desk

Phone 06-356-9099 ext. 82111 (preferred method)

7:45am - 5pm, Monday to Friday
(excluding Public and University holidays)

Out-of-hours Support

AskUs Self-Service to log a request online (staff)

Full contact details

Other ITS Information

IT Services Dashboard (staff)




ITS Site Tree

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