Our Wellington and Manawatū campuses are open, Auckland remains closed at AL3. More information.


ITS manages the Massey Network, which allows for the transmission of electronic data.

Target Audience: Massey University staff



A firewall is a security measure designed to block unauthorised access to a computer's network. All messages entering or leaving a network pass through the firewall.


Working remotely (VPN)

Virtual Private Network (VPN) allows you to connect to Massey remotely and work from anywhere in the world as though you were in your office. You need to have an internet connection and access to the Massey Network.



The Kiwi Advanced Research & Education Network (KAREN) is a next-generation telecommunications link for New Zealand educators, researchers and innovators. KAREN is the New Zealand implementation of NREN.


Shared disk space

Staff and postgraduate students can create and access a drive, which is shared on the Massey Network, with other staff and postgraduate students.


Network access

All staff and postgraduate students may access the Massey Network (internal computer system) with their staff or student login (usercode or Student ID). Network access provides access to email, internet, printers, and shared disk space for file/document backup.


Wireless network

ITS provides a wireless network service for use with wireless-capable laptops, smartphones, tablets and other devices.


Network diagrams

Network diagrams, usage and weathermaps of Massey University's network.


Laptop backup service

In order of preference, business data should be stored on:

  1. Network shared drives
  2. Home drives (H:)
  3. Then if required, via this backup service

Contact the Service Desk

Phone 06-356-9099 ext. 82111 (preferred method)

7:45am - 5pm, Monday to Friday
(excluding Public and University holidays)

Out-of-hours Support

AskUs Self-Service to log a request online (staff)

Full contact details

Other ITS Information

IT Services Dashboard (staff)