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While it can be difficult to tell the difference between a nuisance caller and a genuine person you have simply not spoken with before, there are some good ground rules to follow:
If you do receive a call that is threatening in nature and/or makes you feel unsafe, you should always discuss it with your manager to determine an appropriate course of action.
Callers frequently use automated dialers to systematically work through dialing a range of numbers. The caller is alerted when a call has been picked up. This allows them to work more quickly through a greater volume of numbers, as historically, they had to dial the numbers manually.
To block an illegitimate caller, their phone number needs to be detected first. Callers may use one of the following tactics to avoid detection:
Many legitimate organisations also make calls from numbers that are hidden. Blocking all hidden numbers from calling Massey would not be acceptable, as organisations such as hospitals, banks and other government departments would no longer be able to call the University.
Due to the reasons discussed, it is very difficult at this time for ITS to implement any measures to prevent unwanted calls from reaching Massey staff. Unless we can reliably pinpoint the true origin of all calls, our efforts will be mostly ineffective. Massey is committed to working with our upstream telecommunications provider to reduce nuisance calls, but is also heavily reliant on them making changes before any benefit will be seen by Massey staff.
Our upstream provider can investigate nuisance calls and take action when the calls originate from within New Zealand. However, the majority of nuisance calls received at Massey originate from overseas. When this occurs, upstream providers are often unable to assist, as unless they have agreements in place with international service providers, they are not usually able to investigate or take any action.
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Last updated on Wednesday 20 November 2019
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