I forgot my password and cannot access my account. How do I reset my password?
If you have not enrolled in self-service password reset, you will need to contact support.
- Students: Please contact Massey through any of the available channels.
- Staff: Please contact the Service Desk at (06) 356 9099 ext 82111 or log a request at AskUs.
If you have registered for self-service password reset, follow these steps:
- On your web browser, go to the Massey password reset page - passwordreset.massey.ac.nz - or click 'Can’t access your account? Reset here' option from the login page.
- Log in using your Massey user ID in the following format:
- Staff: firstname.lastname@example.org / e.g. email@example.com
- Student: studentID@massey.ac.nz / e.g. firstname.lastname@example.org
- Enter the characters in the picture or the words in the audio.
- Click Next to continue.
- Select your preferred authentication method and enter any details requested, i.e. mobile number or answers to security questions. You will be prompted to receive a verification code through a text, a call, or an email to your alternate address. These options will use your previously registered details.
- If the Email my alternate email or Text my mobile phone or Call my mobile phone or Enter a code from my authenticator app is selected, then enter the verification code provided.
- If Answer my security questions is selected, then three (3) random questions will be displayed and you must submit the correct answers to all questions.
- Enter a new password which must meet the password requirements.
- Click Finish to continue
Your password will now be updated and will be immediately effective. The new password can now be used to sign into the Massey network and a number of University systems and applications that require your Single Sign-On account.
Page authorised by CIO
Last updated on Thursday 27 May 2021
Contact the Service Desk
Phone 06-356-9099 ext. 82111 (preferred method)
7:45am - 5pm, Monday to Friday
(excluding Public and University holidays)
AskUs Self-Service to log a request online (staff)
Other ITS Information
IT Services Dashboard (staff)