I forgot my password and cannot access my account. How do I reset my password?

If you have not enrolled in self-service password reset, you will need to contact support.

  • Students: Please contact Massey through any of the available channels.
  • Staff: Please contact the Service Desk at (06) 356 9099 ext 82111 or log a request at AskUs.

If you have registered for self-service password reset, follow these steps:

  • On your web browser, go to the Massey password reset page - passwordreset.massey.ac.nz - or click 'Can’t access your account? Reset here' option from the login page.
  • Log in using your Massey user ID in the following format:
    • Staff: username@massey.ac.nz / e.g. jbloggs@massey.ac.nz
    • Student: studentID@massey.ac.nz / e.g. 19123456@massey.ac.nz
  • Enter the characters in the picture or the words in the audio.
  • Click Next to continue.

  • Select your preferred authentication method and enter any details requested, i.e. mobile number or answers to security questions. You will be prompted to receive a verification code through a text, a call, or an email to your alternate address. These options will use your previously registered details.
    • If the Email my alternate email or Text my mobile phone or Call my mobile phone or Enter a code from my authenticator app is selected, then enter the verification code provided.
    • If Answer my security questions is selected, then three (3) random questions will be displayed and you must submit the correct answers to all questions.

  • Enter a new password which must meet the password requirements.
  • Click Finish to continue

Your password will now be updated and will be immediately effective. The new password can now be used to sign into the Massey network and a number of University systems and applications that require your Single Sign-On account.

Contact the Service Desk

Phone 06-356-9099 ext. 82111 (preferred method)

7:45am - 5pm, Monday to Friday
(excluding Public and University holidays)

Out-of-hours Support

AskUs Self-Service to log a request online (staff)

Full contact details

Other ITS Information

IT Services Dashboard (staff)