Frequently Asked Questions for Self-Service Password Reset (SSPR)

 

What is self-service password reset?

Self-service password reset is an online service available to Massey staff and enrolled students which allows you to reset your Massey network account password on your own, anytime, from any device when you have forgotten your password and cannot access your account.

A Massey network account uses a staff username or a student ID.

Password reset differs from password change, with the latter used to change a known and expiring password. Password reset is used to reset a forgotten or invalid password. The current process for password reset is handled by the Contact Centre for students and the Service Desk for staff.

With SSPR, you are no longer required to contact support as SSPR enables you to get back into your account by verifying your identity through any of your registered authentication methods.

Registration is required before using this tool via ssprsetup.massey.ac.nz

Sign in using the format:

  • Students: studentID@massey.ac.nz / e.g. 19123456@massey.ac.nz
  • Staff: username@massey.ac.nz / e.g. jbloggs@massey.ac.nz

Once you have enrolled an authentication method, you can self-serve password reset anytime whenever you need to by going to passwordreset.massey.ac.nz or clicking 'Can't access your account? Reset here' on the login page.

General information

Registration and authentication

Troubleshooting

Contact the Service Desk

Phone 06-356-9099 ext. 82111 (preferred method)

7:45am - 5pm, Monday to Friday
(excluding Public and University holidays)

Out-of-hours Support


AskUs Self-Service to log a request online (staff)

Full contact details


Other ITS Information

IT Services Dashboard (staff)

Forms

FAQs

Policies

Massey Contact Centre Mon - Fri 8:30am to 4:30pm 0800 MASSEY (+64 6 350 5701) TXT 5222 contact@massey.ac.nz Web chat Staff Alumni News Māori @ Massey