Video Linked Teaching (VLT)

Target audience: Massey University staff

The Video Linked Teaching (VLT) Rooms are flexible, flat floor teaching rooms with video conferencing for interactive video linked teaching and learning. Bookings for teaching and learning may be submitted at any time with priorities assigned according to the Principles of use.  Bookings for non-teaching meetings and events will be considered after the teaching timetable is established for each semester.

Two purpose-built Video Linked Teaching (VLT) rooms have been set up to allow teaching across campuses. GLB1.14 (Turitea Campus) and AT4/AT LL2.28 (Albany Campus). 5C17 in Wellington has basic video conferencing capabilities and may be used for VLT as required. The Video Linked Teaching (VLT) rooms are able to connect to video conference rooms at Massey. The VLT rooms are supported by ITS — but booked via timetable.


Service definition

To provide Massey staff with an effective and easy to use video conferencing service that supports effective inter-campus, intra-campus and external communication.

Please see the Service catalog for the full service definition.


Getting started

New to using the Video Linked Teaching (VLT) Units? Not sure where to start?

Take a look at our Getting started guide.


Bookings and access

There are two purpose-built Video Linked Teaching (VLT) rooms which have been setup to allow teaching across campuses. The VLT rooms are supported by ITS - but are bookable via the online VLT booking form.


Principles of use

The primary use of the general video linked teaching rooms is for academic staff to deliver papers using innovative and pedagogically sound practices to groups of students on more than one campus.


Constraints and issues

While the VLT rooms have the same Audio Visual equipment on the lectern as other general teaching rooms that the addition of video conferencing functionality in a flexible space may introduce complexities.


Professional development

A professional development session on using the VLT rooms for teaching and learning purposes will be available before the start of each semester. Contact details and further information can be found at


Technical information

Needing a copy of the VLT quick reference guide for the campus that you are connecting from? Not sure where to go to book a VLT room?

Take a look at our Technical info section.



Not sure which rooms are available? Where can I find information about VLT facilitation?

Take a look at our FAQ section.

Constraints and issues

Please be aware that while the VLT rooms have the same Audio Visual equipment on the lectern as other general teaching rooms that the addition of video conferencing functionality in a flexible space may introduce complexities. For example, while a copy protected DVD may play fine within a room the content may not be able to be transmitted to the linked room.

We strongly recommend that even experienced VLT users review the FAQs regularly and log any requests or issues with the Service Desk.


Bookings and use

How do I check if the VLT rooms are available and how do I book them?

Bookings may be viewed in the FCMIS Timetable using the Timetable portal at any time.

To check the availability of a room, connect to the Timetable, log in using your Massey credentials, then select the Check Availability & Book link under the heading "Bookings".

What do I need to do before using the VLT rooms for the first time?

You need to:

  • For teaching and learning, request professional development from the Centre for Teaching and Learning VLT web site:

It is essential that you have people in each room to arrange the furniture during the 30 minute setup session prior to your booking. Note that the Technical Facilitator is not tasked to rearrange furniture; they will be too busy setting up the video conferencing connection to assist with the tables.

Do I need to separately book a technical facilitator when booking the rooms?

Your booking confirmation will show whether an ITS Technical Facilitator has been assigned.  If so, they will be there during the 30 minute setup session to help you connect. The facilitator will stay for the duration of classes to assist with setup changes.

For all other sessions (including meetings) it is expected that a single room pre-set will be used and that the Service Desk can be called for support once the sessions starts. on ext 82111.

For special events, please contact the ITS Service Desk to request a facilitator to stay throughout the session.

How do I make the resident computer running  Starboard software connect to the interactive white board (IWB)?

When Starboard software runs on a computer, it checks to see if there is a suitably licensed interactive projector attached to the USB port of the computer.  You can force the Starboard software to check by selecting Settings/Starboard/Check Connection from the menu.

If the IWB still does not connect to the PC, then remove the front panel from the lectern, locate the USB connection from the IWB to the Resident computer, unplug the USB connector from the PC and reconnect it after 15 seconds.  (Note: the IWB uses a USB – UTP extender due to the distance between the IWB and the computer; the yellow UTP cable is labelled as IWB USB and is plugged into a black UTP-USB adaptor).

Why do we have to attend a 30 min set up period?

The VLT rooms are innovative, interactive teaching spaces with flexible seating that are video linked. At least 20 minutes is needed before the students arrive to:

  • Set up the seating to ensure that you and your class are all in camera and that the eye lines work
  • work with the technical support staff to set up the cameras and other IT equipment in the room that you wish to use

Why can I not book meetings in the rooms, when Academic Board has a standing meeting in the room?

These rooms are in the teaching timetable and subject to the Universities timetable policy, which first lays down recurring weekly sessions that continue throughout the semester. In addition it was recognised that these new innovative, interactive, flexible, video linked teaching spaces would require a regular slot to accommodate professional development and practice sessions for academic staff new to the rooms, as well as technical training and a maintenance slot for support staff. The business case approved for the project included a Wednesday slot from noon – 4pm to provide for these activities as well as the Academic Board meetings to assist with the monitoring and promotion of innovative, flexible learning spaces as part of our vision statement to provide an exceptional and distinctive learning experience at Massey for all students.


I cannot see the output from a camera. What's wrong?

Check the blue status lights on the HDMI extenders (Kordz brand UTP-HDMI converter) located on a shelf half way up AV rack.  A rapidly flashing LED indicates that a camera has lost its connection to the codec.

  1. Unplug the HDMI cable from the converter.
  2. Plug another HDMI cable into the converter.
  3. Locate an HDMI cable plugged into an HDMI input on the DM Matrix switch (e.g. module 6) and unplug it.
  4. Plug the other end of the cable from the converter into the DM switch input, wait for the blue LED to stop flashing, then unplug the cable again.
  5. Replug the HDMI cables back into their original sockets.  The blue LED should now be on constantly.


The tiling of images on VC1 is wrong, or I cannot add a VC source to a tile — why not?

Occasionally, the tile templates in the VC1 codec need to be reset.  This is automatically done after a codec is turned off and on, but this may not be possible during a class or meeting.Instead, try the following:

  1. Using the control panel, enter Expert Mode.
  2. Select VC1 Setup and press "Tile Setup".  The tile layout templates are recreated in approximately 60 seconds.
  3. Exit Expert Mode by pressing the "Return" button


Why is my control panel (Crestron touch-screen controller) not working?

This issue may have a number of causes. To isolate the cause, try using another control panel, such as the wireless control panel, the lectern control panel, or XPANEL software running on a computer.  If this works then the original panel may be faulty.

Try turning the faulty control panel off then on, allowing 3-4 minutes for the panel to reboot.

If no panels work, then using a PC, ping the network (IP) address of the Crestron MC3 and DIN-AP2 controllers.  If either or both devices are not reachable, then log an incident call with Tier 3 support.

As a workaround, you may power the controllers off then on.  Once power cycled, they will take a few minutes to reinitialise.

What do I do during and/or after the system has been rebooted?

The Radvision codec does not restart automatically after the power has been restored, and must be turned on manually.  From the rear of the rack, locate the RADVision XT1200 codec and press the power button (see diagram):


How can presentations from a video conference endpoint that is not part of a VLT room be shown to all participants?

The presentation from the call needs to be added to a tile layout, at the site that is bridging the call (e.g. if you are using an "M3" preset layout, then Manawatu is bridging the call).  The layout then needs to be sent to all calls/participants.

See the technical guides for further information.

How do I turn off the self-view (Picture-in-Picture) image on VC2Output1 (RADVision codec)?

The RADVision codec includes an option to display a self-view image by adding a Picture-in-Picture or a Picture-by-Picture image to the display. There are 4 possible layouts: No self-view (which is the usual setting), Picture-in-Picture, Picture-by-Picture (two same-size images), and Picture-by-Picture (self-view image is smaller). To remove the self-view image using the control panel:

  1. Enter Expert Mode.
  2. Select VC2 Setup.
  3. Click repeatedly on the "PIP" button until the self-view picture disappears.
  4. Click on the Return button to exit Expert Mode.

Having trouble?

Help and support information

  • For issues relating to the Video Linked Teaching (VLT) rooms, please Contact ITS.
  • The primary use of the general video linked teaching rooms is for academic staff to deliver papers using innovative and pedagogically sound practices to groups of students on more than one campus. Any remaining gaps in the timetable will be able to booked on a first come first served basis for ad hoc meetings and university events.

Contact ITS

Contact the Service Desk

Phone 06-356-9099 ext. 82111 (preferred method)

7:45am - 5pm, Monday to Friday
(excluding Public and University holidays)

Out-of-hours Support

AskUs Self-Service to log a request online (staff)

Full contact details

Other ITS Information

IT Services Dashboard (staff)




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