Student Counselling Service Wellington

Welcome to the Student Counselling Service

When your ability to study and your academic progress at university is affected by life events or by psychological or emotional difficulties, you may need some extra support to get back on track. The Student Counselling Service provides brief therapy and a range of other interventions designed to help you increase your own coping skills and achieve your potential during your studies. Research has shown that a large number of individuals benefit even from a single counselling session. If you need more than one session we will explore together what you need.  You can bring any issues to discuss that are impacting on your studies eg life challenges, relationships, family, sexuality, depression, anxiety, stress, alcohol/drug issues. We are willing to work hard with you to help resolve your difficulties quickly, and rely on you to start doing whatever is necessary. 

Student Counselling Service Wellington

To Book a Counselling Appointment

If you would like to book a counselling session, please complete an initial on-line confidential questionnaire or complete a paper version available from our receptionist.   

Completing this online questionnaire is your first step in the process of self-referral to the Counselling Service. It is also a way of exploring your current concerns in preparation for counselling. Your responses will help you and the counsellor prepare for counselling by giving us a better understanding of your needs, expectations and of how counselling can be most helpful for you.

Once submitted, your completed documentation will be processed by our Counselling Team.  Our receptionist will then contact you, either by telephone or email, and invite you to attend a counselling appointment with one of the Counselling Team.

All contact with staff of the Student Counselling Service, including the on-line questionnaire, is regarded as confidential with the normal professional and legal guidelines.

If you strongly object to or are struggling to complete the online questionnaire, please speak to our receptionist at the Student Health and Counselling Centre or phone 04 979 3030.


If you need to see someone in an emergency please tell the person making the appointment. An emergency would include you feeling that you are at risk of hurting yourself or someone else; feeling desperate for help; or too overwhelmed to cope with things. After hours, phone the Mental Health Call Centre, Te Haika, 0800 745 477 or dial 111.

Privacy Statement

Ensuring your personal information is kept private and confidential is something the Counselling Service takes seriously.  In regard to the collection, storage and access to that information, we are bound by the rules of the Health, Information and Privacy Code and the Health Act.



The details of your counselling appointments will be confidential between you and the Counselling Service unless there are concerns for your own or another’s safety, or when there is a legal duty to provide information.

All our counsellors belong to a professional association and are required to practice in accordance with their Association’s Code of Ethics. The Codes of Ethics spell out the requirement for and limits to confidentiality of personal information.

Please be aware that all clinicians at the Student Health and Counselling Service share an electronic appointment and database system. When more than one health professional at Massey, such as a doctor, nurse, and counsellor, is involved in your care, relevant information may be shared between collaborating health professionals to ensure everyone is working together to provide you with the best possible health care.  

For more information see here and if you have any concerns about privacy and confidentiality please talk to your Counsellor, or the Senior Counsellor.   

Cancellation Policy

If you are unable to attend your appointment, please call 04 979 3030 to cancel or reschedule - there will normally be a charge if you miss an appointment without letting us know, or if you cancel within 2 hours of the appointed time.


Current charges for counselling appointments:

PHO enrolled: Free

Casual / not PHO enrolled: Free

Extra Mural: Free

International Students: $55.00 per appointment

There is a charge of $10 for non-attendance unless reception is notified at least 2 hours before the consultation time.

Other Services/Resources:

Impaired Performance/Aegrotat Applications for tests and exams (and for final hand-ins for Design and Fine Arts students):

  • Illness or distressing unforeseen circumstances of one sort or another can impact on exam or final hand-in performance
  • The university has procedures in place to allow examiners to take these factors into account when marking courses.
  • If you find yourself in this awkward situation then you can access the impaired performance or aegrotat pathway by making an appointment with either the Counselling Service or the Health Service on your campus. The staff will explain to you exactly what is involved in this process and whether you are eligible to apply for consideration
  • Find more information about Aegrotat and Impaired Performance applications here


From time to time the counsellors offer workshops – please contact our receptionist for details. Phone: 04 979 3030 or email: These will also be advertised on the Massey App.

Pamphlets and on-line resources


We can arrange referral to other appropriate agencies or to a variety of excellent on-line tools to assist you deal with the life events and emotions which impact on your studies.

Find more information on counselling at Massey University here

Massey Contact Centre Mon - Fri 8:30am to 4:30pm 0800 MASSEY (+64 6 350 5701) TXT 5222 Web chat Staff Alumni News Māori @ Massey