Passwords at Massey

Passwords are vital to the security of your network account at Massey.

Self-service password reset is an online service available to Massey staff and enrolled students which allows you to reset your Massey network account password on your own, anytime, from any device when you have forgotten your password and cannot access your account.

 

Self-Service Password Reset (SSPR)

Self-service password reset is a service available to Massey staff and students which allows you to reset your Massey network account password on your own from any device when you have forgotten your password and cannot access your account.

 

Multi-Factor Authentication (MFA)

Multi-factor authentication adds an extra layer of security to your Massey network account to prevent anyone other than you from using it and accessing your personal information.

 

Massey University Password Policy

Updated version coming soon

A final note: You are responsible for your own password security. Never share your usercode and password details with someone else. You will be held responsible for activities associated with your usercode, whether you undertake these activities or someone else does. If you come across any strange activity that appears to relate to your usercode and password or would like to report a security breach — please advise the Service Desk (Staff) and National Contact Centre (Students).

Contact the Service Desk

Phone 06-356-9099 ext. 82111 (preferred method)

7:45am - 5pm, Monday to Friday
(excluding Public and University holidays)

Out-of-hours Support


AskUs Self-Service to log a request online (staff)

Full contact details


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IT Services Dashboard (staff)

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Massey Contact Centre Mon - Fri 8:30am to 4:30pm 0800 MASSEY (+64 6 350 5701) TXT 5222 contact@massey.ac.nz Web chat Staff Alumni News Māori @ Massey