Our Wellington and Manawatū campuses are open, Auckland remains closed at AL3. More information.

Passwords at Massey

Passwords are vital to the security of your network account at Massey.

Self-service password reset is an online service available to Massey staff and enrolled students which allows you to reset your Massey network account password on your own, anytime, from any device when you have forgotten your password and cannot access your account.

 

Change your password

Staff and students are required to change their password every 180 days.

If you know your network password and need to change it, use passwordchange.massey.ac.nz

Staff working from home on Massey owned PCs should connect to VPN when changing their Massey password - Connecting to VPN

Passwords must meet the password complexity requirements.

 

Self-Service Password Reset (SSPR)

Self-service password reset is a service available to Massey staff and students which allows you to reset your Massey network account password on your own from any device when you have forgotten your password and cannot access your account.

Link to SSPR FAQs


Still having issues?

Contact the Service Desk


Alternatively, please have a look at our Troubleshooting SSPR FAQs

 

Multi-Factor Authentication (MFA)

Multi-factor authentication adds an extra layer of security to your Massey network account to prevent anyone other than you from using it and accessing your personal information.

 

Massey University Password Policy

Massey University Password Policy Document.

A final note: You are responsible for your own password security. Never share your usercode and password details with someone else. You will be held responsible for activities associated with your usercode, whether you undertake these activities or someone else does. If you come across any strange activity that appears to relate to your usercode and password or would like to report a security breach — please advise the Service Desk (Staff) and National Contact Centre (Students).

Contact the Service Desk

Phone 06-356-9099 ext. 82111 (preferred method)

7:45am - 5pm, Monday to Friday
(excluding Public and University holidays)

Out-of-hours Support


AskUs Self-Service to log a request online (staff)

Full contact details


Other ITS Information

IT Services Dashboard (staff)

Forms

FAQs

Policies