Skip to Content
Self-service password reset is a feature available to Massey staff and enrolled students. It allows you to reset your network account password on your own, anytime, from any device, without needing to contact support.
You can use Self-Service Password Reset when you are having issues logging into your Single Sign-On account because:
Self-Service Password Reset is an opt-in feature. You need to register to be able to use it.
If you have registered for Self-Service Password Reset, follow these steps:
Your password will now be updated and will be immediately effective. The new password can now be used to sign into the Massey network and a number of University systems and applications that use Single Sign-On, such as:
Page authorised by Director, Student Administration
Last updated on Monday 19 August 2019