South coast Wellingtonians blast “useless” courier service

South coast Wellingtonians blast “useless” courier service

Disgruntled Lyall Bay woman, Ashley Brickell, retrieves yet another undelivered courier package. PHOTO: Rosa Woods.

Residents of Wellington’s south coast recently slammed the New Zealand Post courier service for being “useless”.

More than 60 residents from Lyall Bay, Hataitai, Newtown and Miramar replied to a post on social media site Neighbourly criticising the courier company.

Hataitai resident Sharnita Singh sparked the social media blast  posting her frustration at the company’s inability to deliver parcels and what she called its terrible customer service.

Singh said a courier driver had left an attempted delivery card without knocking at the door to check if she was home.  “I was home and sitting 10 metres from the front door.”

When she contacted the NZ Post call centre, she was told her package would be dropped off within 15 minutes.

“Forty-five minutes later there is no delivery. I call again. Another lady answers and has no notes in the system about what was discussed earlier.

“I explain the whole thing to her, she then calls the driver who says he can’t make it today,” she said.

Singh said she intended to print all the responses made on her post and send them to NZ Post’s head office as a formal complaint against the company.

Another frustrated customer who weighed-in on the social media tirade was Lyall Bay resident Ashley Brickell whobelieved the reason why south coast residents were most affected by the issue was its location.

Wellington’s courier post depot is located on Kaiwharawhara Road in Ngaio, which is a 22km round trip from Lyall Bay.

“It’s a hassle trying to get all the way across town, just to pick up something that should have been delivered in the first place,” Brickell said.

NZ Post spokesperson Amanda Broatch said the company did its best to deliver letters and parcels safely and on time.

“We always regret and apologise for any items being delivered outside our service standards. If we try to deliver an item that requires a signature, and no-one is available to sign for it, we will leave a ‘card to call’.

“Our couriers make every effort to check that someone is at home before a ‘card to call’ is left.  We apologise if this did not happen and acknowledge that we could have done better.”

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Article by Rosa Woods

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