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The concept of service quality and the definition of customer models for evaluating the service function, using customer data for improvement, and the design and management of a service function.
Note: You may enrol in a postgraduate course (that is a 700-, 800- or 900-level course) if you meet the prerequisites for that course and have been admitted to a qualification which lists the course in its schedule.
|2017||Semester Two full semester||Distance|
|2018||Semester Two full semester||Distance|
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