Contact ITS

ITS Service Desk opening hours: 7:45am - 5pm, Monday to Friday (excluding Public and University holidays).

 

Phone

Give us a call and get help with any queries and issues quickly.

Ext. 82111

This is our preferred contact method.


Off campus?
Call one of the campus numbers below and extension 82111

Albany 09 414 0800

Manawatū 06 356 9099

Wellington 04 801 5799

 

AskIT Self-Service

Staff only
Log your request online using AskIT Self-Service. Type askit.massey.ac.nz into your browser or click the button below.

Log a request online!


Did you know..?

AskIT Self-Service includes the ability to add an attachment (up to 4mb) directly to your request at the time of logging.

 

Email

Requests received via email are attended to after phone and AskIT Self-Service requests.

Email is not a preferred method to contact ITS.

Service.Desk@massey.ac.nz


Note: You may experience delays when emailing requests


See Requesting assistance from the ITS Service Desk for more information.

 

Out-of-hours Support

All IT services are fully supported during normal business hours — which are 8am - 5pm, Monday to Friday (excluding Public and University holidays).

Contacts


Outside of these hours, support is provided for critical services only, and on a best effort basis dependent on the availability of ITS staff and/or appropriate external support agents.

Physical and postal addresses

Albany


Physical and courier address

Information Technology Services
Level 1, Room 1.28
Atrium Building
Massey University
Gate 1, Dairy Flat Highway, Albany


Postal address

Information Technology Services (AL222)
Massey University
Private Bag 102 904
North Shore Mail Centre
Auckland 0745




Manawatū


Physical and courier address

Information Technology Services
Riddet Road
Turitea
Massey University
Palmerston North


Postal address

Information Technology Services (PN460)
Massey University
Private Bag 11-222
Palmerston North 4442



Wellington


Physical and courier address

Information Technology Services
Block 5, Level A, Room 16 (5A16)
Entrance A, 63-65 Wallace Street
Mt Cook
Wellington


Postal address

Information Technology Services
Massey University
63-65 Wallace Street
Mt Cook
Wellington 6021





Contact the ITS Service Desk

Phone 06-356-9099 ext. 82111 (preferred method)

7:45am - 5pm, Monday to Friday
(excluding Public and University holidays)

Out-of-hours Support


AskIT Self-Service to log a request online (staff)

Email Service.Desk@massey.ac.nz

Full contact details


Other ITS Information

IT Services Dashboard (staff)

Forms

FAQs

Policies

ITS Site Tree


Your Feedback

Please email your comments, suggestions or complaints to us at: Service.Desk@massey.ac.nz.

Massey Contact Centre Mon - Fri 8:30am to 5:00pm 0800 MASSEY (+64 6 350 5701) TXT 5222 contact@massey.ac.nz Web chat Staff Alumni News Māori @ Massey