How to order academic documents

We offer digital, certified copies of academic records and completion letters through the My eQuals online platform. There is no charge for this service. When you place your order, you will click ‘Submit my order’. You don’t have to do anything more.

When you place your order, we will upload a comprehensive digital academic record that shows all qualifications and courses you have studied. You will also receive separate digital completion letters for each of your completed qualifications. As soon as they have been processed, you will receive an email from My eQuals. Follow the instructions and you will have anytime, anywhere access to your documents.

You can still order and pay for hard copies after you have placed your order for digital documents.

To place your order, please log into your student homepage, click the Results and exams tab then the Order academic documents link. Follow the instructions.

Note: Palmerston North College of Education and Wellington Polytechnic records cannot be ordered online. Please contact us to request these records.

If you do not have internet access or do not have a credit/debit card, please contact us.

Costs and processing times

Digital copyno charge and within 48 hours.

Hard copy – standard charges apply. A standard order will be processed within 5 working days.

Waiting on grades?

We recommend you wait until your grades are published before ordering digital or hard copies of your documents. That way, your record is as complete as possible. If you choose to order a hard copy before your grades are published, you can ask us to hold your order by selecting 'Yes' on the order form.

Study at Wellington Polytechnic and Palmerston North College of Education

If your study was completed at Wellington Polytechnic or Palmerston North College of Education, your record may be archived offsite. Please allow up to 20 working days for delivery.

Hard copy delivery times

You can choose to have your order delivered by post or express delivery (courier). Alternatively, you can request to collect it from a campus.

Express delivery - priority service and courier of hard copies

Please note, we cannot courier to Post Office box addresses. Please ensure you provide a physical delivery address.

  • Within New Zealand: Up to 2 working days
  • International: Up to 3 working days

Post

  • Within New Zealand: Up to 5 working days (extra for rural deliveries)
  • International: Up to 10 working days

Urgent hard copy orders

We recommend you pay for the express delivery service if you need hard copies urgently. We will email your track and trace number to you. DHL is our international courier service and we dispatch records using their Express WorldWide service. This ensures delivery can be expected within 2 working days for most locations. 

Completed your studies?

Congratulations on completing your study. For information about graduation see the Graduation web pages.

Interested in further study?

Please see our available programmes.

Massey Contact Centre Mon - Fri 8:30am to 4:30pm 0800 MASSEY (+64 6 350 5701) TXT 5222 contact@massey.ac.nz Web chat Staff Alumni News Māori @ Massey